Analyst- IT Technical Analysis – DELL – London


## Analyst- IT Technical Analysis
Competitive salary
London- UK
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as an Analyst- IT Technical Analysis on
our On- Site Services team in London – UK.
Why do Dell customers remain Dell customers? It`s because of our consistently
high levels of customer service. Our IT Technical Analysis team is the foca

point of this commitment. We provide technical support and training to PC an

PC network users. Known for our versatility across the technical spectrum- w

use hardware and software tools to solve problems while supporting- installin

and maintaining PCs- LANs- server hardware- operating systems- software an

related-IT sanctioned peripherals

Dell is a collective of customer-obsessed- industry-leading visionaries. At
our core is a commitment to diversity- sustainability and our communities. We
offer unparalleled growth and development opportunities for our team members.
We believe that technology is essential for driving human progress- and we`re
committed to providing that technology to people and organizations everywhere-
so they can transform the way they work and live.

Key Responsibilities

Installs and supports both hardware and software components for user group Performs preventive maintenance- test and repair of equipment
Evaluates system configuration and software to ensure effective use of hardware resources Addresses and resolves hardware- software and customer issues
Engages users to determine their potential future business requirements Provides positive customer experience with each customer interaction
​Responsible for installation and maintenance of routine hardware/software systems and supporting smaller user groups

Essential Requirements

Supports simple hardware/software applications Receives instruction and implements ways to optimize PC hardware resources in achieving business objectives
Assists with maintenance of local area network server systems Impact is on limited to smaller areas of the business
Responsible for a single or small group of basic applications Regularly receives direction
Excellent Communication and Organizational skills


We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.


Our people are the most critical component of our long-term success and their
health and well-being are our priority. You will enjoy a comprehensive-
locally competitive benefits package.
Read our Equal Employment Opportunity Policy

Closing Date: 01 November 2019

If you require any assistance in applying for an open position or have
specific requirements to attend an interview- please contact
As members of the disability confident scheme- we guarantee to interview all
disabled applicants who meet the minimum criteria for the vacancies and ensure
our recruitment process is inclusive and accessible.
Dell is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race- color- religion- sex
(including pregnancy)- sexual orientation- gender identity and/or expression-
national origin- protected veteran status- disability- genetics- or
citizenship status (when otherwise legally authorized to work) and will not be
discriminated against on the basis of such characteristics or any other status
protected by the laws or regulations in the locations where we operate. Dell
encourages applicants of all ages.


Are you someone with a passion for customer service- excellence in all you do
with good technical aptitude and great interpersonal skills? If this sounds
like you then Dell UK|s onsite services team could be the right team for you.

We are responsible for supporting around 4000 employees in the UK with IT
incidents- requests and infrastructure maintenance as well as delivering
productivity coaching.

The ideal candidate will be a natural when it comes to interacting with people
whilst working in a fast paced- demanding and truly friendly environment. As
this is a site based role- this role is based onsite at our new London
Creechurch office in the heart of the City and is full time.

You should have had 3 years in a similar role and be familiar with SLA|s as
well as ticket logging via applications such as ServiceNow. Attention to
detail and fair technical ability are a must.

In return we offer a great atmosphere you want to work in with competitive
compensation- bonus scheme- private healthcare and more. Travel may be
required within the UK from time to time.

Job Family: Information-Technology Job ID: R039669

Infrastructure Cost Intelligence Analyst – AECOM – London


AECOM Infrastructure Cost Intelligence Analyst in London- United Kingdom
United Kingdom – – Oxford
Job Summary
|AECOM is built to deliver a better world. We design- build- finance and
operate infrastructure assets for governments- businesses and organizations in
more than 150 countries. As a fully integrated firm- we connect knowledge and
experience across our global network of experts to help clients solve their
most complex challenges. From high-performance buildings and infrastructure-
to resilient communities and environments- to stable and secure nations- our
work is transformative- differentiated and vital. A Fortune 500 firm- see how
we deliver what others can only imagine at and @AECOM.
We have a need to expand our infrastructure cost intelligence team- to hel

develop innovative class-leading digital solutions to improve investmen

decision making to our infrastructure clients in the UK and around the world.

AECOM provides Cost Intelligence services to infrastructure Clients in both
the public and private sector- and to organisations in all areas of the
Construction Industry including cost management- data analytics and business
planning support:


Water and wastewater treatment and networks



Oil and Gas

You will have the opportunity to work on local projects- as well as to
interact with teams based across the UK and potentially further afield.

Our varied services facilitate our involvement in all stages of a project;
from identifying the needs- producing the initial project definition and
brief- cost planning- through to procurement- construction and building use-
you have opportunity to work with a wide variety of clients including some
very high profile names- often working alongside other construction
professionals in multi-disciplinary teams. We believe that actually doing the
work itself gives the best opportunity to learn- so you can expect to be given
responsibility- and will need to be able to work both autonomously and as part
of a team- all whilst receiving the guidance and support to allow you to


The Data Analyst role we offer can be varied and is dependent on the Client-
sector and project we are working for. Due to the variety of solutions we
develop- there is a breadth of work in which we can be involved- which often
can include:

Capex- opex and carbon cost modelling


Performance reporting and analysis

Dashboard development

Statistical analyses

Production of reports and presentations

But also extends into:

Risk management development and analysis

Life Cycle costing

Financial reporting

Inflation and market studies

Database development and data management activities (including cost- carbon and asset data)

Web application development

Machine learning application development

A Data Analyst at AECOM could have the opportunity to assist in all of the
above tasks- utilizing their relevant skills with class-leading software
tools- and benefiting from exposure to new areas of study and research.

Minimum Requirements

Demonstrable ability and relevant qualification in one or more of: data management- data analytics- database administration- statistical analyses- financial reporting- programming- machine learning

Strong capability using one or more of: Spreadsheets (Excel)- Databases (Access- MySQL- SQL Server)- Statistics packages (R- Matlab- SSPS)- Web-based programming technologies (Python- PHP- Javascript- React- CSS & HTML)- Desktop programming languages (Visual Basic for Applications- C)- Visualisation tools ( libraries- Tableau)- data aggregation tools (Splunk- Alteryx)- PaaS (Azure- AWS)

Effective decision making and strong verbal and written communication

Proactive and driven approach to work and creating success

Strong interpersonal skills with the ability and confidence to work with a wide range of Clients and Consultants

Buy-in to achieving deadlines set by Clients and Managers

Preferred Qualifications


What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Cost Management and Consulting Services

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Kingdom

Position Status Full-Time

Requisition/Vacancy No. 215946BR

Additional Locations UK – Birmingham – Colmore Plaza- UK – London –
Aldgate Tower

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.