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Senior Events Executive – London Marriott Hotel Regents Park – London Marriott Hotel Regents Park

On: March 5, 2020 By: admin

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Job Number 20026415
Job Category Sales and Marketing
Location London Marriott Hotel Regents Park| 128 King Henry|s Road|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

Groups & Events Coordinator – London Marriott Hotel Twickenham

On: March 5, 2020 By: admin

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Job Number 20029126
Job Category Sales and Marketing
Location London Marriott Hotel Twickenham| Rugby Road| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Responsible for on-property event/group planning and execution| provide on-
property sales support for property sales office| Director of Sales &
Marketing| and complete administrative duties. Serve as primary point-of-
contact for guests organising and attending meetings/events and groups at
property to verify their end-to-end experience operates smoothly. Recognises
opportunities to maximise revenue by up-selling and offering sales solutions
to guests. Administrative duties to be delegated at the discretion of property
Director of Sales & Marketing.

Follow all company policies and procedures| verify uniform and personal
appearance is clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests’ service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to guest concerns. Stand| sit| or walk for an extended
period of time. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

Senior Events Executive (Supervisor) Corporate – Hanbury Manor Marriott Hotel & Country Club – London

On: March 5, 2020 By: admin

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Job Number 20029129
Job Category Food and Beverage & Culinary
Location Hanbury Manor Marriott Hotel & Country Club| Ware| Ware|
Hertfordshire| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Assists the Senior Events Manager to ensure the Sales and Events team operates
to Marriott brand standard requirements. To maximise all opportunities to sell
and upsell facilities to conferences| functions| events and weddings. To act
as one point of contact between the client and hotel at all stages of the
booking process from initial enquiry through co-ordination to completion. To
communicate in an effective and timely manner all the client’s specific
requirements to operational departments. To uphold the Terms and Conditions of
Trading as laid down by the Hotel Company and to ensure that the company’s
policies on legislation are adhered to. To Support the Senior Events manager
in the day to day running of the team.

Ensure a seamless turnover from the sales and events departments to the
Operations Team back to the delivery of the event.

Ensure implementation of the Meetings and Event Management Brand Standards for
planning| pre & post-event.

Coordinates with proactive sales| hotel departments| and customer to ensure
consistent| high level service throughout the Event

Aids in setting strategies to ensure high Event Satisfaction Scores in
department and liaises with the team to ensure standards are met

Aids in implementation and development of departmental strategies

Responsible for preparation of pre & post event documentation

Recognizes opportunities to maximize revenue by up-selling and offering
enhancements to create outstanding events

Responsible for monitoring the optimization of the hotels meeting room
inventory

Responsible for hotel walk-in & show round customer processes to ensure all
Marriott Brand Standards are met

Adheres to and polices data integrity and IT processes relevant to the role

Deputizes for all Senior Event Management tasks in their absence (where
applicable) ie HOD Meetings| month end reporting| catering projections| Opera
audits| Checklist.

Sales and Events Coordinator – Sheraton Heathrow Hotel – London

On: March 5, 2020 By: admin

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Job Number 20028829
Job Category Sales and Marketing
Location Sheraton Heathrow Hotel| Colnbrook By-Pass| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

As Sales and Events Co-ordinator| you will assist the Sales and Events Team in
the date to date running of the office. You will look after email| telephone|
arranging team meetings| support with client account qualification and assist
with generating reports.

You will need to be highly motivated and confident in your own abilities to
work in an environment where short lead request comes through frequently due
to the nature of our business.

Key responsibilities:

Perform general office duties to support Sales and Events Team

Assisting the Sales and Events Team with admin and reports

Support to prepare sales-related documents through sales procedures

Gather materials and assemble information packages when necessary

Support to qualify new client accounts through building rapport and research

Updating and clearing the database on the system

Produce accurate records/reports of the day to day sales teams enquiries| activities| response times

Perform other duties as assigned to meet business needs| demonstrating a flexible| adaptable nature

What are we looking for?

Qualifications & Experiences

Prior hospitality sales or hospitality guest experience preferred
Knowledge of Opera PMS or Sales & Catering preferred

Minimum of 1 year of related work experience

Computer literacy| particularly word processing and spread sheets

Educated to High School Diploma

Competencies

Strong administrative skills

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
Good organisational and administration skills
Strong customer and associate relation skills
Meticulous attention to detail
Able to work under pressure| multi-task and deal with matters on a priority basis
Diplomacy when handling complaints

Personal Profile

Proactive and eager to learn

Well presented| outgoing confident & friendly

Meticulous attention to detail

A natural rapport with people to help you in your day-to-day dealings with the public

Support all co-workers and treat them with dignity and respect

Ability to develop and maintain positive and productive working relationship with other co-workers and departments

Partner with and assist others to promote an environment of teamwork and achieve common goals

Events Executive – Sheraton Heathrow Hotel – London

On: February 15, 2020 By: admin

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Job Number 20020397
Job Category Sales and Marketing
Location Sheraton Heathrow Hotel| Colnbrook By-Pass| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

We have excited opportunity for highly motivated and enthusiastic individual
with attention to details.

The Event Executive is responsible for incoming enquiries| from conversion
through to seamless transition to operations for event execution and back to
sales. The Event Executive provides excellent customer service through every
element of the event or group enquiry| utilizing strong selling skills.

Prepares all event documentation and coordinates with all relevant hotel
departments and the customer to ensure consistent| high level service through
pre –event| during event and post event.

Recognizes opportunities to maximize revenue| conversion and drive repeat
business.

The Event Executive takes personal responsibility to adhere to sales and event
brand standards for enquiry handling| event planning| pre & post-event.

_Specific duties_

Responding to all incoming enquiries in an efficient and professional manner
Maintain diary to help maximize every sales opportunity

Accurately input booking details to the system

Ensure all enquiries are followed up correctly and in a timely manner as per company standards

Winning and retaining business while promoting the awareness of all facilities and services on offer

Make sure all relevant parties receive all correspondence relating to an event

Conduct show rounds of the venue with potential clients wherever possible

Handle telephone| email and online enquiries for functions including weddings| conferences and private dining

Liaise with other departments to ensure seamless delivery on the day

Assist other employees to ensure proper coverage and prompt guest service.

Transmit information or documents using a computer.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Assist coworkers| ensuring they understand their tasks.

Exchange information with other employees using electronic devices (e.g.| Nextel| pagers and two-way radios| email).

Performs other duties as assigned to meet business needs.

_Guest satisfaction_ _ _

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.

Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve service performance.

Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

Actively solicits feedback from the hotel departments to identify areas for improvement.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

_Sales and Revenue Management_

Delivers a compelling sales experience to drive conversion and repeat business
Provides appropriate feedback to overcome obstacles to selling| including pricing| inventory availability and event execution

Effectively up sells products and services throughout the event process.

Participates in customer site inspections and assists with the sales process when necessary.

Effectively manages customer budgets to maximize revenue and meet customer needs.

Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Sales Events Executive – London Marriott Hotel Canary Wharf

On: February 15, 2020 By: admin

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Job Number 20021447
Job Category Sales and Marketing
Location London Marriott Hotel Canary Wharf| 22 Hertsmere Road Canary
Wharf| London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
_
_
_Marriott International_ | has 30 renowned hotel brands in 122 countries
around the world| and we’re still growing. We celebrate the dreamers who make
their own mark| and with good reason. Our founders| J.W. and Alice Marriott
started with a small idea| a root beer stand. From there| it grew into a small
hotel business| and then another| bigger one. Together they created something
that changed their future—and maybe yours. A great career has always been a
great adventure. Now it’s your turn.

_Marriott Hotel Canary Wharf and Executive Apartments_ is a unique 5
hotel combining 2 Marriott brands ideally placed in Canary Wharf| provides
convenient access to top attractions in London| including the O2 Arena| ExCeL|
and Olympic Park. Join us here at the London Marriott Hotel West India Quay
for an unforgettable experience.

Job Summary

Responsible for the reactive sales of group bedroom and catering enquiries
from start to contract handover. Enquiries will be mostly corporate| with a
few exceptions. Communication channels include telephone| e-mail or 3rd party
intermediary sites

• Qualifies business opportunities by understanding customer needs and
recommends the appropriate features and services of hotel to exceed customer
expectations; sells according to the business and operational strategy of the
hotel

• Creates quotations and proposals based on customer requirements| conducts
regular follow-up calls to identify changing needs| converts enquiries into
confirmed bookings| issues contracts and ensures a smooth handover to the
Events Team

• Inputs enquiries into the relevant booking systems and ensures data
integrity

• Conducts site visits to showcase hotel

• Conducts post-event calls to obtain feedback on product quality and service
levels and secure repeat business

• Builds long-term partnerships with new and repeat business customers and
builds loyalty to the hotel and company

• Identifies potential opportunities for the wider business and turns over to
the proactive Sales Team

• Engages with hotel Operations Team to ensure client expectations can be met
and exceeded

• Executes exemplary customer service according to company’s standards to
ensure customer satisfaction in the sales phase

• Carries out tasks as assigned by the Event Sales Manager

Weddings and Events Executive – JW Marriott Grosvenor House London

On: January 27, 2020 By: admin

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Job Number 20013477
Job Category Sales and Marketing
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Job Summary

Events Manager – London Marriott Hotel Grosvenor Square

On: January 13, 2020 By: admin

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Job Number 20005729
Job Category Event Management
Location London Marriott Hotel Grosvenor Square| Grosvenor Square|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

JOB SUMMARY

To maximise all opportunities to reactively sell conferences| functions|
events and groups. To act as one point of contact between the client and the
hotel at all stages of the booking process from initial enquiry through co-
ordination and to completion. To communicate in an effective and timely manner
all the clients specific requirements to all relevant departments. To lead and
manage large scale events. To uphold the conditions of trading as laid down by
the Marriott and to ensure that the companies policies on legislation are
adhered to.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

_ORGANISATION_

To ensure all SOP|s are implemented.

On being assigned a new booking| ensure that the client is called within the same working day| to verify what space is currently holding and if the client has any further details at this stage| before sending out the contract.

To ensure that every client is called within 48 hours of the initial contract being sent out to ensure it has been received.

To ensure that every client with a confirmed booking has a signed Contract incorporating Terms and Conditions detailing the agreement between the hotel and the client.

To liaise with the client on a timely basis in order to collect all relevant information to meet the client’s specific requirements.

To ensure all client’s requirements are booked both internally and externally e.g. bedrooms| restaurant and AV.

To ensure company policy on credit checking and payment procedures is adhered to.

At all times present and maintain high standards of communication| both written and verbal| to the client.

To Maintain and affective and organised filing on all confirmed bookings.

_COMMUNICATION_

To produce a detailed and accurate Banquet Event Order for each event.
To issue the Banquet Event Orders and summary on a weekly basis| as per company policy| to all relevant departments.
To ensure any queries| arising from the weekly Ops meeting are answered within 24 hours.

To effectively communicate| in a timely manner to all relevant departments any amendments or alterations to an event ensuring that the clients needs are always met and to avoid any potential loss of revenue.

To pass on relevant information to be communicated at the 10am meeting

To co-operate with the other departments to ensure a harmonious working environment & maximize efficiency.

To liaise with Conference & Banqueting to ensure that the rooms/equipment have the correct setup as per BEO.

To be confident in sharing and updating the London Sales Office with hotel strategy and rates.

To refer all bookings/enquiries we cannot accommodate| to the London Sales Office to ensure the business stays with Marriott hotels.

_SALES_

To conduct both planned and walk-in site visits| as necessary| in a professional manner| demonstrating full knowledge of the product and services| tailoring the benefits to meet the guest’s needs.

To have a sound knowledge and understanding of all hotel facilities e.g. meeting room capacities| menus| accommodation

To ensure all diary entries are up to date with booking status| event details| forecast figures & activities.

To establish and nurture a good relationship with regular bookers and high spend clients by entertaining FAM trips as required.

To proactively promote Marriott Rewards| Marriott Miles and Special Agents and process as necessary.

To pass possible sales leads to the Proactive Sales Team.

To be involved in incentives| exhibitions and other promotional events to draft in new business.

To have an understanding of meeting trends and event design

Handling all confirmed bookings to company standard| and upselling| in order to maximize business yield.

Events Executive – London Marriott Hotel Marble Arch

On: November 14, 2019 By: admin

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Job Number 19160468
Job Category Sales and Marketing
Location London Marriott Hotel Marble Arch| 134 George Street| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

Update information board on a regular basis to inform employees of important
events. Provide assistance and guidance to employees who are struggling with
job duties (e.g.| low package sales numbers). Assign lead calls or emails to
Sales Executives based on line rotation. Create spreadsheets to organize
information related to Sales and Marketing activities (e.g.| mailing lists|
tours). Enter| retrieve| reconcile| and verify information in software
involved in the sales process. Contact appropriate individual or department as
necessary to resolve guest calls| requests| or problems. Promote awareness of
brand image internally and externally. Use sales techniques that maximize
revenue while maintaining existing guest loyalty to Marriott| including up-
selling. Encourage guests or callers to purchase or schedule preview package
sales/tours and answer questions about property facilities/services. Assist
management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees; serve as a role model and
first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents| injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; protect company assets. Anticipate and
address guests| service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Ensure adherence to
quality expectations and standards; identify| recommend| develop| and
implement new ways to increase organizational quality. Read and visually
verify information in a variety of formats. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Events Sales Executive – London Marriott Hotel Canary Wharf

On: November 14, 2019 By: admin

APPLY HERE

Job Number 19152923
Job Category Sales and Marketing
Location London Marriott Hotel Canary Wharf| 22 Hertsmere Road Canary
Wharf| London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
_Marriott International_ | has 30 renowned hotel brands in 122 countries
around the world| and we’re still growing. We celebrate the dreamers who make
their own mark| and with good reason. Our founders| J.W. and Alice Marriott
started with a small idea| a root beer stand. From there| it grew into a small
hotel business| and then another| bigger one. Together they created something
that changed their future—and maybe yours. A great career has always been a
great adventure. Now it’s your turn.

Job Summary