Apprentice Reception – DoubleTree By Hilton London

Jobs at DoubleTree hotel Tower of London

As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service!

This is a full time 39 hours/week position. Earliest start 7am and latest finish 11pm. The successful candidate must be able to work within this hours (8 hours/day shift).

Benefits and Pay

£12 per hour
Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
Free meals on duty
Holiday: 28 days including bank holidays (increasing yearly)
Pension scheme
High street discounts: with Perks at Work
Grow your career and Personal Development: programmes designed to support your career
24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
Dedicated 1-2-1 support throughout your apprenticeship
Functional Maths and English skills offered alongside the programme

What will I be doing?

A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Working within the Front Office department;
Contribute to an overall exceptional guest experience from check-in through check-out
Telephone handling
Cash and Payment handling
Maintain high levels of guest service
Comply with Health and Safety and Food Hygiene regulations
Complete all aspects of the apprenticeship programme
Work a variety of shifts including early mornings, evenings and weekends

What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Ability to work on your own or in teams
The ability to deal with enquiries in a professional and polite manner

What are the desired personal qualities?

A passion for hospitality and guest service
Willingness to learn
The ability to stay calm under pressure
Excellent grooming standards
Ability to work in a fast-paced environment


Guest Service Manager – Hampton by Hilton – London Park Royal

Jobs at Hampton Hotel by Hilton - London Park Royal

Jobs at Hampton Hotel by Hilton - London Park RoyalJob Requirements
Guest Service Manager-Front Office

We’re on the lookout for a Guest Service Manager-Front Office to support the opening of the Hampton by Hilton London Park Royal, a focused service 162-bedroom hotel opening June 2020 with a anticipated start date of April 2020.

Being a Guest Service Manager (GSM) means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means communicating effectively and leading the team, being willing to get stuck in and presenting a professional and friendly face for the hotel.

As a GSM you’ll be the person a guest or colleague turns to if they have any concerns or complaints and you’ll be empowered to make things right. You’ll be involved in everything from taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, to cash handling duties, to delegating and monitoring tasks so you’ll be willing and able to multi-task. You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards. Early and Late Duty Manager shifts are part of the role and occasional holiday and sickness Night cover.

We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks, ensure a shift runs smoothly and who have a passion for great customer service.

If you love the idea of a career where every day is different, where you can show your caring and professional personality and where you can put your organisation skills to great use, you could well be the person we’re looking for. You’ll take pride in all aspects of your hotel and will work with your Manager to deliver your hotel’s financial targets and meet or exceed quality standards.

Work Experience
You’ll already have experience within a hotel or other service industry in a supervisory or managerial capacity and your passion for customer service will shine through. There’s no mould to fit however – we’re looking for a GSM, ideally a Hampton by Hilton background whose individuality and great attitude can make a positive impact in our hotels.

Preferred Skills

articulate and communicative
good interpersonal skills
organised and systematic
concerned with quality of product and service
computer literate (ONQ)
market awareness
proven leadership ability

We focus on little things that make a big difference to create memorable experiences worth sharing. We are Hilton, We are Hospitality!

What’s In It For You?

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes:

Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
Opportunities to be involved in charity and community events
Personal Development programmes for Team Members, Supervisors and Managers
Discounted hotel room rates for you AND your friends and family
Incentive programmes
28 days holidays including bank holidays
Company Bonus Scheme
Uniforms provided

This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

Kitchen Porter – The London EDITION

Jobs at the london edition hotel


Job Number 20025704
Job Category Food and Beverage & Culinary
Location The London EDITION| 6-9 Berners Street| London| Greater London|
United Kingdom
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

We invite you to join us today!

Day to day responsibilities includes:

ensure all the equipment is put away correctly
the washing up of pans| pots
operating the dishwasher machine
dish room operations
back dock cleaning and maintenance
banquet plating and food running
assist in achieving the highest possible standard of cleanliness to guests and employees at all times and guides other team members as and where necessary
ensuring sanitation standards are achieved
accountable to follow all company and safety and security policies

Perks & Benefits – Free gym membership

· Exclusive benefits and discounts in the neighbourhood
· Discounted room nights| meals on duty| uniform provided and laundry service
· Amazing staff parties once a month
· Weekly wellness hour
· 28 holiday days (including Bank Holidays)
· Referral scheme (up to £500 for every chef you recommend)
· A unique opportunity to be part of an award-winning brand where we celebrate
your unique talent
· World class training and development such as free language courses and much
· A platform to shine – we recognise and reward high talent

Berners Tavern is not only part of the Social Company but also part of a
luxury Marriott International hotel group with properties worldwide giving you
opportunities to take your career overseas.

EDITION is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture. EDITION does not discriminate
on the basis of disability| veteran status or any other basis protected under
federal| state or local laws.


Set-Up Porter – London Marriott Hotel Grosvenor Square


Job Number 20027669
Job Category Food and Beverage & Culinary
Location London Marriott Hotel Grosvenor Square| Grosvenor Square|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Seasonal – Part-Time
Position Type Non-Management/Hourly

Start Your Journey With Us
At the newly renovated Westminster Ballroom| we host all kinds of high-
profile events. Staying true to the Mayfair heritage style of service| we
always bring the contemporary edge into our daily routine| but the real
core of our operations will stay and always has been the team.
We are looking for enthusiastic team members to join our Award winning
Banqueting Department.

If you are looking for a flexible hours and an amazing work experience
| we love to hear from you!

_Job Description_

The Conference and Banqueting Porter has to ensure all the function rooms are
set up on time and according to the guidelines in the BEO’s (function sheets)
or floor plan; following all the time the specifications from the supervisor
in charge. All the duties must be carried out under the procedures stipulate
in the manual handling| up to five star standards and the highest level of

Long-hours shifts in the afternoon-evening

Flexible| according to availability

Training provided


To set up the function rooms according to the BEO specifications and floor plan;

To make sure that tables| chairs and all the equipment needed is set-up properly in the room for the function.

To break down banquets spaces| removing tables| chair and the equipment;

Maintain cleaned and organized the storages rooms;

To follow the hotel regulations and procedures (Manual handling);

Any concerns or doubts about set-ups| procedures and must be exposed to the C&B supervisor:

To report all equipment malfunctions and maintenance to the C&B supervisor;

Communicate effectively with gust or co-workers;

Be responsive to the customers and business needs and adapt to their fluctuations;

Assisting with preparations for the functions in banqueting (polishing glasses and cutlery| folding napkins| etc.)

To ensure high level of cleanliness at work all the time; cleaning tables| chairs and surfaces when is needed.


Attention to detail;

Pro-active and reliable:

Customer service skills;


Night Concierge Porter – The Park Tower Knightsbridge – London


Job Number 20027559
Job Category Rooms and Guest Services Operations
Location The Park Tower Knightsbridge| a Luxury Collection Hotel| London|
101 Knightsbridge| London| Greater London| United Kingdom
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.


Hotel Receptionist – Aloft London Excel


Job Number 20015333
Job Category Rooms and Guest Services Operations
Location Aloft London Excel| One Eastern Gateway| London| Greater London|
United Kingdom
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Different. By design. Aloft London Excel is a bold hotel featuring loft-
inspired design in the hip East End! We are 5 minutes from London City Airport
next to the Excel Conference Center and a quick ride to the businesses of
Canary Wharf and the heart of this magnetic metropolis. Meet & mingle with
friends at our W XYZ bar| grab a sweet| savory or healthy snack from Re:Fuel
by Aloft| our 24/7 pantry| or play in our Re:Mix lounge. Aloft is designed for
the early adopter. Here| keeping up with the current technology is part of the

This is where travel breaks the mold. Are you ready?

Explore our very big world

As a world-class leader in the travel industry| there’s no better place than
Marriott International to make your mark. Joining us| you’ll get to entertain
and meet people from all over the world as you build your experience. You’ll
find a place where your personality and ideas are appreciated just as much as
the work you do. And you’ll grow through opportunities to explore the
business| opening yourself to various career options. If you have the natural
ability to communicate and enjoy working with others| we welcome you to join
our global family.

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s
stay. With a genuinely warm welcome| you’ll be ready with answers to any
questions and happy to offer information about hotel services| facilities and
the local area. Anything to help make their visit that bit more special. And|
creating the smoothest check-out experience| you’ll make sure they leave us
happy too.

What you’ll do

• Process guest check-ins| assigning rooms and activating room keys

• Co-ordinate with Housekeeping to track readiness of rooms for check-in and
report any guest concerns

• Answer| respond to and process all guest calls| messages| questions or

• Give guests information and directions regarding property and local areas of

• Process check-outs and resolving any disputed charges

• Process payments and room charges| as well as cashing guests’ personal and
traveller’s cheques

• Confirm reservations and cancellations| running daily reports on the number
of arrivals and departures

What we’re looking for

• A warm| people-oriented demeanor

• A team-first attitude

• Positive outlook and outgoing personality

• Flexibility| problem-solving skills and multi-tasking ability

• The ability to stand| sit or walk for extended periods of time across a work


Perks you deserve

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers

• Encouraging management

• Wellbeing programs

• Learning and development opportunities

• Discounts on hotel rooms| gift shop items| food and beverage

• Recognition programs

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.



Room Service Server – JW Marriott Grosvenor House London


Job Number 20026973
Job Category Food and Beverage & Culinary
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Even the best culinary experiences aren’t just made by brilliant chefs – they
become more memorable thanks to the great service our guests enjoy. As one of
our food and beverage associates| you’ll make sure you know every dish on the
menu| so you can make recommendations and answer any questions customers may
have. You’ll make sure their food and drinks are delivered quickly|
efficiently and with a smile – and if there are any issues| you’ll deal with
them right away. Thanks to you| our guests will feel well-fed| happy and
wanting to come back for more.

Be part of our award winning team at one of Europe’s most iconic and
prestigious five star hotels

Opened in 1929 and frequented by royalty and celebrities| historic Grosvenor
House offers a world class experience for guests and associates alike.

What you’ll do as our newly appointed Room Service Server:

Accept| prepare and replenish complimentary amenities
Prepare| assembly and deliver food and beverage orders| making recommendations on menu items and taking opportunities to upsell where appropriate
Ensure that all customers enjoy quick and efficient service| and check with them that the meal is meeting their expectations
Present bills| collect payments and remove trays and trolley
Take responsibility for ensuring the overall cleanliness of the room service area

Room Service Server rewards and lifestyle benefits:

A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
Growth opportunities in the largest hospitality brand in the world – national and international transfers for the right candidates within Marriott hotels
Explore Rate – discounted room rates for you| your friends and family in Marriott properties worldwide
Service charge (up to £500 per month)
20% off across food and beverage outlets in Marriott properties worldwide
28 days holidays (inclusive of 8 Bank Holidays)
Recognition programmes and associate awards to appreciate outstanding talent
Wellbeing and community engagement activities on and off property
Bike Scheme and Travel Ticket Loan available for all associates
Workplace Pension Scheme
Meals on duty| uniform provided and laundered free of charge
World class training and development programmes tailored to enhancing your skills and help you grow
Work alongside talented| award winning and experienced hospitality professionals

What we’re looking for:

A warm demeanor and service-oriented personality
A team-player attitude
Positive outlook and dependability

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.


Spa Receptionist – 24 hours – Luxury Country Hotel – Hanbury Manor Marriott Hotel & Country Club – London


Job Number 20029268
Job Category Spa
Location Hanbury Manor Marriott Hotel & Country Club| Ware| Ware|
Hertfordshire| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_


1. To be aware of the Marriott Leisure & Spa SOP’s.

2. To be confident once trained in using Concept our booking system.

3. To be fully competent with the use the Reception shift checklists and One Vision Checklists

4. To be fully aware of the daily sell strategy| current sales strategy| special rates and promotions| corporate agreements and discount conditions.

5. To be fully versatile with all Leisure Club facilities and actively promote them.

6. To register members into the Club| taking into account legal requirements and Marriott standards.

7. To understand| moniter and manage the locker key issue system| as per procedure.

8. To understand our cancellation policy procedures and charges| and comply with them.

9. To understand VIP policies and liase with the Guest Relations Manager and the Front Office Manager regarding VIP’s. To liaise with Concierge regarding directing guests to their room| luggage handling and car parking procedures.

10. To be able to assist and deal with member and guest queries.

11. To be able to work shifts on a rota basis| including early morning| evening and weekends.

12. To be aware of and comply with departmental image standards.

13. To understand our Brand Standard requirements| and their implication on the Health Club and Hotel.

14. To understand Marriott’s Guest Satisfaction Survey and Guest Response and its implications on the Health Club and Hotel.

15. To ensure that guests receive a genuinely friendly| prompt and efficient service at all times.

16. To undertake appropriate training| as recommended by Reception supervisor or Director of Leisure.

17. To understand the signing in and out procedure and ensure that timesheets are handed to Reception Manager within the designated times.

18. To ensure you are fully aware of V.I.P.s and regular guests in house.

19. Ensure that balances between Concept and Opera are carried out on a daily basis.

20. To be responsible for a cash float| and ensure its security at all times| as per procedure..

21. Support the Health Club to drive income and deliver all aspects of the department budget

22. To ensure that day guests are properly welcomed| shown round and looked after during their day

23. To be responsible for booking all day guest packages in line with the standard procedure| and ensure all schedules are completed accurately.

24. To be responsible for recording any relevant information regarding treatment request on client history.

25. Ensure all information is correct on both Concept and Opera.

26. Ensure Guest history is kept up to date on Concept

27. To ensure all irregular voids| refunds and discounts are correctly documented and authorised by a senior member of staff.

28. To ensure all treatments are charged correctly onto Guests bills.

29. To be accountable for appropriate cashing up procedures ensuring the computer balances correctly at the end of each shift.

30. Develop both formal and informal communication channels between the functions of the department.

31. To deal promptly and courteously with any enquiries at the Reception Desk or on the telephone.

32. To maintain a consistence level of stores needed| and place orders when necessary.

33. To ensure leaflets| around Reception are constantly available and the area is tidy at all times.

34. Ensure that all department equipment is in good working order.

35. To ensure guest satisfaction| resolving problems| queries or complaints.

36. To be fully conversant with the product and service standards relating to other departments in the hotel

37. To ensure even distribution of treatment throughout the therapists.

38. To be punctual at all times.

39. As and when required suitably qualified and trained associates are required to conduct spa treatments.


JW Marriott Grosvenor House London – Voyage Program – Rooms Operations – JW Marriott Grosvenor House London


Job Number 19162696
Job Category Rooms and Guest Services Operations
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Voyage Programme – Room Operations

United Kingdom


Ambitious and keen to learn? Ready to tackle the challenge of a lifetime with
an iconic hotel brand? Then you’re precisely the type of person who will excel
in our Global Leadership Development Programme. We’re looking for recent and
upcoming graduates to establish themselves as the future of our 30 hotel
brands. Join us as one of our ‘Voyagers’ on a paid 12-18 month training
programme| and you’ll learn from the best in the sector| in a much-loved and
well-respected organisation. Carving out a varied and thrilling career| you’ll
be privy to the types of opportunities that will elevate your potential
exponentially – and with hotels in more than 120 countries| there really is no
saying what the future holds for you.

The role

As a member of our Rooms Operation team| you’ll develop a first-hand knowledge
of the guest experience from first contact through to check-out and beyond.
Combining discipline-specific training with a leadership-focussed curriculum|
you’ll learn in one of our UK hotels| not a classroom. Benefitting from mini
rotations across the team| you’ll have access to our senior leaders and
coaches| getting a first-hand understanding of how we set international
standards for excellence. And with industry-leading support via customised
technology plus social collaboration tools allowing you to network with
colleagues globally| you’ll always have someone to bounce ideas off.

The remit

With an overall focus on delivering a consistently incredible guest
experience| we’ll share our encyclopaedic knowledge of what makes our guests
return to us time and time again. Immersing you in this fascinating world from
your very first day| you’ll form part of the supervisory team| developing an
insider knowledge of front office| guest relations| reception and
housekeeping. From the specifics of managing each shift and room inventory
management through to guest metric improvement projects| payroll| team
recruitment and motivation| we’ll provide you with the expertise you need to
take on a senior-level role with us once you’ve completed the programme.

The brand

Our award-winning leadership programme is just a taste of what we have
achieved – and what we will continue to achieve. Boasting more than 7000
international hotels| we put our talented people at the heart of everything we
do. They’re the reason we’re consistently ranked in the top 10 for service| so
we embrace their opinions and we encourage them to share their thoughts –
working together to create a collaborative atmosphere that results in a
seamless guest experience.

What you’ll bring

A passion for learning and a willingness to get stuck-in are at the top of our
‘must-have’ list. You’ll also champion innovation| and you’ll be quick to come
up with creative solutions to problems that might not have an obvious answer.
Ready to share initiatives and ideas via your Voyage project| you’ll be keen
to take on special projects that will make the most of your new skills. On a
practical level| you will have graduated from a university or hotel school
within the last year| or you will be due to graduate before September 2020.
You will also have the right to work in the UK| and you will have exceptional
written and verbal communication skills. As a team-player who is highly
organised| it would be beneficial if you have previous experience of working
within a hospitality environment.

What you’ll get in return

This is a valuable chance to not just take on a job that you enjoy| but a
career that you will love. We know that our success stems from our employees|
so we’re committed to ensuring that every member of our team finds their
natural place with us. As such| we’ll support you with ongoing training and
development opportunities| and a benefits package that is second to none|
including travel perks| pay day rewards and associate appreciation week. We’ll
endeavour to place you in your first-choice of hotel| but with a global
network of opportunities just waiting to be explored| we’re confident that
you’ll find the challenge that you are seeking at every stage of your working

Get ready for the biggest adventure of your life.

_Apply now_


Concierge – London Marriott Hotel Grosvenor Square


Job Number 20027976
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Grosvenor Square| Grosvenor Square|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
A new and exciting opportunity awaits you at one of London’s most iconic and
sought after postcodes situated in the Heart of Mayfair. London’s Original
Marriott hotel boasts 237 newly renovated rooms within walking distance of one
of the world’s most popular shopping destinations| Oxford Street with such top
label brands as Selfridges| Omega Watches and Microsoft.

Supporting the bedrooms| a 1920’s Award Winning Speak-easy cocktail bar| 2
Gordon Ramsay restaurants on property and the largest open space Ballroom in
London. The London Marriott Grosvenor Square is renowned for its excellent
service and making memories that last a lifetime.

We are looking someone to be up to date with all the events and places to go|
to ensure our guests receive the best service and act as a role model for the
team and leading by example at all times. Plus passionate about giving the
best service with the Concierge team and creating that unique stay and lasting

Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.


Previous experience in hospitality and/or concierge required

Good knowledge of London (preferred)

Excellent English language skills

Team Player

Service The main responsibility of the Concierge is to deliver outstanding customer service


Greeting and welcoming Guests

Assisting guest booking restaurants| tours| theatre tickets and car transfers

Anticipate Guests needs

Maintain a clean and tidy lobby area

Keeping a log of items received/delivered

What _Amazing Benefits_ can you expect to work for the London
Marriott Grosvenor Square?

Staff discount across both Maze Grill by Gordon Ramsay and Lucky Cat by Gordon Ramsay

Discounted Room nights| Meals and Spa treatments across over 7|300 hotels and resorts worldwide

Monthly Pension Donation Scheme

Annual Season Ticket Loan opportunities

Free Access to the Hotel Fitness Facilities

Access to Major High Street brand discounts

Complimentary Meals on Duty

In House Uniform Laundry Service

Training and development

As Head Concierge and working for Marriott for over 25 years at Grosvenor Square. I thrive off guaranteeing my team offer an impeccable and memorable service with a ‘no task is to small’ attitude. I even have a cocktail named in my honor at our award winning 1920s Speak-easy cocktail bar! – Daniel Wilkin| Head Concierge