guest service Archives - LONDON VISA JOB

Apprentice Reception – DoubleTree By Hilton London

On: September 21, 2023 By: admin

JOB DESCRIPTION
As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service!

This is a full time 39 hours/week position. Earliest start 7am and latest finish 11pm. The successful candidate must be able to work within this hours (8 hours/day shift).

Benefits and Pay

£12 per hour
Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
Free meals on duty
Holiday: 28 days including bank holidays (increasing yearly)
Pension scheme
High street discounts: with Perks at Work
Grow your career and Personal Development: programmes designed to support your career
24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
Dedicated 1-2-1 support throughout your apprenticeship
Functional Maths and English skills offered alongside the programme

What will I be doing?

A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Working within the Front Office department;
Contribute to an overall exceptional guest experience from check-in through check-out
Telephone handling
Cash and Payment handling
Maintain high levels of guest service
Comply with Health and Safety and Food Hygiene regulations
Complete all aspects of the apprenticeship programme
Work a variety of shifts including early mornings, evenings and weekends

What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Ability to work on your own or in teams
The ability to deal with enquiries in a professional and polite manner

What are the desired personal qualities?

A passion for hospitality and guest service
Willingness to learn
The ability to stay calm under pressure
Excellent grooming standards
Ability to work in a fast-paced environment

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Guest Service Manager – Hampton by Hilton – London Park Royal

On: January 14, 2021 By: admin

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Job Requirements
Guest Service Manager-Front Office
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We’re on the lookout for a Guest Service Manager-Front Office to support the opening of the Hampton by Hilton London Park Royal, a focused service 162-bedroom hotel opening June 2020 with a anticipated start date of April 2020.
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Being a Guest Service Manager (GSM) means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means communicating effectively and leading the team, being willing to get stuck in and presenting a professional and friendly face for the hotel.
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As a GSM you’ll be the person a guest or colleague turns to if they have any concerns or complaints and you’ll be empowered to make things right. You’ll be involved in everything from taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, to cash handling duties, to delegating and monitoring tasks so you’ll be willing and able to multi-task. You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards. Early and Late Duty Manager shifts are part of the role and occasional holiday and sickness Night cover.

We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks, ensure a shift runs smoothly and who have a passion for great customer service.

If you love the idea of a career where every day is different, where you can show your caring and professional personality and where you can put your organisation skills to great use, you could well be the person we’re looking for. You’ll take pride in all aspects of your hotel and will work with your Manager to deliver your hotel’s financial targets and meet or exceed quality standards.

Work Experience
You’ll already have experience within a hotel or other service industry in a supervisory or managerial capacity and your passion for customer service will shine through. There’s no mould to fit however – we’re looking for a GSM, ideally a Hampton by Hilton background whose individuality and great attitude can make a positive impact in our hotels.

Preferred Skills

articulate and communicative
numerate
good interpersonal skills
organised and systematic
concerned with quality of product and service
computer literate (ONQ)
market awareness
proven leadership ability

We focus on little things that make a big difference to create memorable experiences worth sharing. We are Hilton, We are Hospitality!

Benefits
What’s In It For You?

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes:

Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
Opportunities to be involved in charity and community events
Personal Development programmes for Team Members, Supervisors and Managers
Discounted hotel room rates for you AND your friends and family
Incentive programmes
28 days holidays including bank holidays
Company Bonus Scheme
Uniforms provided

Disclaimer
This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

Set-Up Porter – London Marriott Hotel Grosvenor Square

On: March 5, 2020 By: admin

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Job Number 20027669
Job Category Food and Beverage & Culinary
Location London Marriott Hotel Grosvenor Square| Grosvenor Square|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Seasonal – Part-Time
Position Type Non-Management/Hourly

Start Your Journey With Us
At the newly renovated Westminster Ballroom| we host all kinds of high-
profile events. Staying true to the Mayfair heritage style of service| we
always bring the contemporary edge into our daily routine| but the real
core of our operations will stay and always has been the team.
We are looking for enthusiastic team members to join our Award winning
Banqueting Department.

If you are looking for a flexible hours and an amazing work experience
| we love to hear from you!

_Job Description_

The Conference and Banqueting Porter has to ensure all the function rooms are
set up on time and according to the guidelines in the BEO’s (function sheets)
or floor plan; following all the time the specifications from the supervisor
in charge. All the duties must be carried out under the procedures stipulate
in the manual handling| up to five star standards and the highest level of
cleanliness.

Long-hours shifts in the afternoon-evening

Flexible| according to availability

Training provided

_Responsibilities_

To set up the function rooms according to the BEO specifications and floor plan;

To make sure that tables| chairs and all the equipment needed is set-up properly in the room for the function.

To break down banquets spaces| removing tables| chair and the equipment;

Maintain cleaned and organized the storages rooms;

To follow the hotel regulations and procedures (Manual handling);

Any concerns or doubts about set-ups| procedures and must be exposed to the C&B supervisor:

To report all equipment malfunctions and maintenance to the C&B supervisor;

Communicate effectively with gust or co-workers;

Be responsive to the customers and business needs and adapt to their fluctuations;

Assisting with preparations for the functions in banqueting (polishing glasses and cutlery| folding napkins| etc.)

To ensure high level of cleanliness at work all the time; cleaning tables| chairs and surfaces when is needed.

_Requirements_

Attention to detail;

Pro-active and reliable:

Customer service skills;

Hostess at JW Steakhouse – JW Marriott Grosvenor House London

On: March 5, 2020 By: admin

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Job Number 20025660
Job Category Food and Beverage & Culinary
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Be part of our award winning team at one of Europe’s most iconic and
prestigious five star hotels
Opened in 1929 and frequented by royalty and celebrities| historic Grosvenor
House offers a world class experience for guests and associates alike.

Start your journey with us at JW Marriott Grosvenor House London

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll do as our newly appointed Hostess:

Greet guests with a warm welcome upon arrival and be the face of the restaurant

Guide guests through the dining rooms| ensure they are seated comfortably and managed in orderly manner

Handle all guest interactions with the highest level of professionalism

Monitor dining rooms for seating availability| service| safety| and well being of guests

Answer the telephone in a friendly and courteous manner and to be able to manage and log all reservations and bookings.

Understand layout| floor plan and different seating styles based on group size and demographic

Work together with the management and other members of staff in order to ensure top quality service delivery to guests

Oversee the correctness of bill postings and received payments

Maintain cleanliness of work areas throughout the day

Hostess rewards and lifestyle benefits:

A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
Growth opportunities in the largest hospitality brand in the world – national and international transfers for the right candidates within Marriott hotels
Explore Rate – discounted room rates for you| your friends and family in Marriott properties worldwide
Service charge (up to £800 per month)
20% off across food and beverage outlets in Marriott properties worldwide
28 days holiday (inclusive of Bank Holidays)
Recognition programmes and associate awards to appreciate outstanding talent
Wellbeing and community engagement activities on and off property
Bike Scheme and Travel Ticket Loan available for all associates
Workplace Pension Scheme

Meals on duty| uniform provided and laundered free of charge

World class training and development programmes tailored to enhancing your skills and help you grow
Work alongside talented| award winning and experienced hospitality professionals

What we’re looking for:

A warm demeanor and service-oriented personality

A team-player attitude

A safety-first approach

Positive outlook and dependability

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

Cocktail Waiter – Sheraton Grand London Park Lane

On: March 5, 2020 By: admin

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Job Number 19181789
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

To be a successful Cocktail Waiter / Waitress will:

Have previous cocktail waitress / waiter experience in a quality restaurant /
bar environment

Good knowledge of classic cocktails| spirits| wines & champagne
• Have a real flair and passion for service and working with quality products
and interesting drinks and food menus
• Have previous experience of taking both drinks and food orders
• Attentive and proactive with the ability to respond quickly to needs of the
customer and managers
• Possess a good command of the English language
• Impeccable appearance with an engaging personality
• An excellent team player with exceptional communication skills

_Please note that this position is not a permanent role but a casual
agreement._

Waitress/Waiter in Red Bar – JW Marriott Grosvenor House London

On: March 5, 2020 By: admin

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Job Number 20027049
Job Category Food and Beverage & Culinary
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Memorable evenings| relaxed afternoons or vibrant weekends – our refined
cocktail venues cater to all preferences. As one of our bar associates you
take pride in offering our guests a diverse and seasonally-inspired beverage
menu| a warm conversation| and helpful suggestions. You’ll make sure their
food and drinks are served quickly| efficiently and with a smile – and if
there are any issues| you’ll deal with them right away. When you shine| our
guests will look forward to relaxing with you after a long day

Be part of our award winning team at one of Europe’s most iconic and
prestigious five star hotels

Opened in 1929 and frequented by royalty and celebrities| historic Grosvenor
House offers a world class experience for guests and associates alike.

What you’ll do as our newly appointed Waiter/Waitress:

Welcome guests and promptly attend to tables
Take guests’ food and beverage orders| making recommendations on menu items and taking opportunities to upsell where appropriate
Ensure that all customers enjoy quick and efficient service and check with them that the meal is meeting their expectations
Ensure that the bar is set up and ready for each service period
Take responsibility for ensuring the overall cleanliness of the bar area

Waiter/Waitress rewards and lifestyle benefits:

A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
Growth opportunities in the largest hospitality brand in the world – national and international transfers for the right candidates within Marriott hotels
Explore Rate – discounted room rates for you| your friends and family in Marriott properties worldwide
Percentage based commission on the bar sales
20% off across food and beverage outlets in Marriott properties worldwide
28 days holiday (inclusive of Bank Holidays)
Recognition programmes and associate awards to appreciate outstanding talent
Wellbeing and community engagement activities on and off property
Bike Scheme and Travel Ticket Loan available for all associates
Workplace Pension Scheme
Meals on duty| uniform provided and laundered free of charge
World class training and development programmes tailored to enhancing your skills and help you grow
Work alongside talented| award winning and experienced hospitality professionals

What we’re looking for:

A warm demeanor and service-oriented personality
A team-player attitude
Positive outlook and dependability
Previous Food and Beverage experience is desired

You’re welcomed here

Waitress/Waiter in Executive Lounge – JW Marriott Grosvenor House London

On: March 5, 2020 By: admin

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Job Number 20026966
Job Category Food and Beverage & Culinary
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Breakfast| lunch or dinner – the best meals aren’t just made by our brilliant
chefs. They’re made even more memorable by the great service our guests enjoy.
As one of our food and beverage associates| you’ll make sure you know every
dish on the menu| so you can make recommendations and answer any questions
customers may have. You’ll make sure to create warm and refined ambience for
the guests and if there are any issues| you’ll deal with them right away.
Thanks to you| our guests will create memorable experiences and wish to come
back for more.

Be part of our award winning team at one of Europe’s most iconic and
prestigious five star hotels

Opened in 1929 and frequented by royalty and celebrities| historic Grosvenor
House offers a world class experience for guests and associates alike.

What you’ll do as our newly appointed Executive Lounge Waiter/Waitress:

Welcome guests and promptly attend to tables
Take guests’ food and beverage orders| making recommendations on menu items and taking opportunities to upsell where appropriate
Ensure that all customers enjoy quick and efficient service| and check with them that the meal is meeting their expectations
Ensure that the restaurant is set up and ready for each service period
Take responsibility for ensuring the overall cleanliness of the restaurant and bar area

Executive Lounge Waiter/Waitress rewards and lifestyle benefits:

A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
Growth opportunities in the largest hospitality brand in the world – national and international transfers for the right candidates within Marriott hotels
Explore Rate – discounted room rates for you| your friends and family in Marriott properties worldwide
20% off across food and beverage outlets in Marriott properties worldwide
28 days holidays (inclusive of 8 Bank Holidays)
Recognition programmes and associate awards to appreciate outstanding talent
Wellbeing and community engagement activities on and off property
Bike Scheme and Travel Ticket Loan available for all associates
Workplace Pension Scheme
Meals on duty| uniform provided and laundered free of charge
World class training and development programmes tailored to enhancing your skills and help you grow
Work alongside talented| award winning and experienced hospitality professionals

What we’re looking for:

A warm demeanor and service-oriented personality

A team-player attitude

Positive outlook and dependability

You’re welcomed here

Kitchen Porter – The London EDITION

On: March 5, 2020September 28, 2020 By: admin

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Job Number 20025704
Job Category Food and Beverage & Culinary
Location The London EDITION| 6-9 Berners Street| London| Greater London|
United Kingdom
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

We invite you to join us today!

Day to day responsibilities includes:

ensure all the equipment is put away correctly
the washing up of pans| pots
operating the dishwasher machine
dish room operations
back dock cleaning and maintenance
banquet plating and food running
assist in achieving the highest possible standard of cleanliness to guests and employees at all times and guides other team members as and where necessary
ensuring sanitation standards are achieved
accountable to follow all company and safety and security policies

Perks & Benefits – Free gym membership

· Exclusive benefits and discounts in the neighbourhood
· Discounted room nights| meals on duty| uniform provided and laundry service
· Amazing staff parties once a month
· Weekly wellness hour
· 28 holiday days (including Bank Holidays)
· Referral scheme (up to £500 for every chef you recommend)
· A unique opportunity to be part of an award-winning brand where we celebrate
your unique talent
· World class training and development such as free language courses and much
more
· A platform to shine – we recognise and reward high talent

Berners Tavern is not only part of the Social Company but also part of a
luxury Marriott International hotel group with properties worldwide giving you
opportunities to take your career overseas.

EDITION is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture. EDITION does not discriminate
on the basis of disability| veteran status or any other basis protected under
federal| state or local laws.

]

Junior Butler – The Park Tower Knightsbridge – London

On: March 5, 2020 By: admin

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Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

_About us_

Situated in the heart of one of London|s most alluring locales| The Park Tower
Knightsbridge is a stone|s throw away from graceful Hyde Park| fabulous
Harrods| Harvey Nichols and the chic dining haunts of the city|s most stylish
set. Timeless elegance and contemporary design blend seamlessly in our
renovated lobby and reception area. Our iconic circular tower|s 271
accommodations boast handcrafted furnishings| marble bathrooms| and modern
refinement. Suites include the distinguished service of the Park Tower Butler
as well as breath-taking skyline views-some spanning 360 degrees.

_About the role _
__

We are currently recruiting for Junior Butler reporting to the Head Concierge
&Butler Service. Butlers are the soul and heath of luxury service providing
creativity| originality and personalisation. The ultimate luxury ambassadors.

The butlers provides bespoke experiences and services to fulfil all guests’
needs throughout their stay and upon departure| in partnership with other
operational departments within the hotel.

The Junior Butler Responsibilities:

Check email and other provided systems in order to obtain information about guests.

Coordinate with other departments to provide personalized touches.

Offer provided services to guests throughout their stay.

Coordinate with senior leaders to meet and greet guests when appropriate.

Meet with guest in their suite upon arrival.

Complete rooming process explaining features of the hotel and the suite.

Verify that any delivery requested by the guest is correct before delivering.

Provide packing and unpacking services fallowing guest’s direction.

Collection and delivery of laundry as needed.

Recognize all guests by name when possible and build rapport in order to develop relationship| obtain preferences and proactively anticipate guest’s needs.

Address guest’s needs in a professional| welcoming| positive and timely manner| consistent with hotel policy.

Repot work related accidents or injuries immediately upon occurrence to your manager or supervisor.

_About you_

You will need to have experience of working in a Butler Department or Room
Service within a hotel or restaurant background and ideally have knowledge of
Food Safety and Allergens Awareness. You will be passionate about people and
customer service ; have a bubbly| welcoming personality; have great
communication skills; be a team player.

_Benefit_

Cycle to work Scheme

Discount rate for All Marriott property

Dent Scheme

Eye Care Scheme

Pension Scheme

Meal on duty

Dry Cleaning for your business attire

If this sounds like you and you are passionate about providing thoughtful and
generous service to guests| are ambitious| hardworking and take a genuine
interest in people| we would like to hear from you.

Head Bartender – London Marriott Hotel Kensington

On: March 5, 2020 By: admin

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Job Number 20028125
Job Category Food and Beverage & Culinary
Location London Marriott Hotel Kensington| 147 Cromwell Road| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Answer guest questions or concerns regarding the origin| vintage| and style of
various wines. Check quality and quantity of all stock and supplies.
Requisition all supplies. Perform bottle-for-bottle liquor restock.
Communicate last call at designated closing time. Prepare drink orders for
guests according to specified recipes using measuring systems. Issue| open|
and serve wine/champagne bottles. Count bank at end of shift| complete
designated cashier reports| resolve any discrepancies| drop off receipts| and
secure bank. Obtain change required for expected business level| and keeping
bank secure at all times. Secure liquors| beers| wines| coolers| cabinets| and
storage areas. Anticipate and communicate replenishment needs promptly. Ensure
staff is working together as a team. Assist management in hiring| training|
scheduling| evaluating| counseling| disciplining| and motivating and coaching
employees; and serve as a role model.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move over sloping| uneven| or slippery surfaces
and steps. Move up and down stairs and/or service ramps. Welcome and
acknowledge all guests according to company standards. Speak with others using
clear and professional language| and answer telephones using appropriate
etiquette. Listen and respond appropriately to the concerns of other
employees. Speak with others using clear and professional language. Perform
other reasonable job duties as requested by Supervisors.