hotels Archives - LONDON VISA JOB

Guest Service Manager – Hampton by Hilton – London Park Royal

On: January 14, 2021 By: admin

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Job Requirements
Guest Service Manager-Front Office
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We’re on the lookout for a Guest Service Manager-Front Office to support the opening of the Hampton by Hilton London Park Royal, a focused service 162-bedroom hotel opening June 2020 with a anticipated start date of April 2020.
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Being a Guest Service Manager (GSM) means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means communicating effectively and leading the team, being willing to get stuck in and presenting a professional and friendly face for the hotel.
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As a GSM you’ll be the person a guest or colleague turns to if they have any concerns or complaints and you’ll be empowered to make things right. You’ll be involved in everything from taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, to cash handling duties, to delegating and monitoring tasks so you’ll be willing and able to multi-task. You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards. Early and Late Duty Manager shifts are part of the role and occasional holiday and sickness Night cover.

We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks, ensure a shift runs smoothly and who have a passion for great customer service.

If you love the idea of a career where every day is different, where you can show your caring and professional personality and where you can put your organisation skills to great use, you could well be the person we’re looking for. You’ll take pride in all aspects of your hotel and will work with your Manager to deliver your hotel’s financial targets and meet or exceed quality standards.

Work Experience
You’ll already have experience within a hotel or other service industry in a supervisory or managerial capacity and your passion for customer service will shine through. There’s no mould to fit however – we’re looking for a GSM, ideally a Hampton by Hilton background whose individuality and great attitude can make a positive impact in our hotels.

Preferred Skills

articulate and communicative
numerate
good interpersonal skills
organised and systematic
concerned with quality of product and service
computer literate (ONQ)
market awareness
proven leadership ability

We focus on little things that make a big difference to create memorable experiences worth sharing. We are Hilton, We are Hospitality!

Benefits
What’s In It For You?

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes:

Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
Opportunities to be involved in charity and community events
Personal Development programmes for Team Members, Supervisors and Managers
Discounted hotel room rates for you AND your friends and family
Incentive programmes
28 days holidays including bank holidays
Company Bonus Scheme
Uniforms provided

Disclaimer
This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

Executive Head Chef – Hilton Hotel – London UK

On: January 14, 2021February 14, 2022 By: admin

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JOB DESCRIPTION
Now is an exciting moment to join the team at the Hilton London Metropole!

The hotel is currently going through a massive refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe’s Leading Conference & Event’s Hotel!

Following the completion of the refurbishment, the hotel will boast 1,100 bedrooms, 20 suites, a state of the art fitness centre, 4 Unique Food & Beverage Outlets, 40+ meeting rooms, including three ballrooms with capacity for over 1,300 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

As our Executive Head Chef, you will be responsible for the development of our new food and beverage offering across all our outlets and event space ensuring it is fresh, locally sourced and sustainable.

You will oversee the daily operations of all our Kitchens and employees as well as our Food and Beverage operations with the support of our Director of Food and Beverage.

Duties would also include:

Ensure the consistent production of high quality food across the hotel.
Develop positive customer relations through proactive interaction with Guests, Team Members, contractors, and suppliers
Manage the department operations, including budgeting, forecasting, resource planning, cost control and waste management
Alongside our Assistant H&S Manager ensure the highest standards of Health and safety and cleanliness across all kitchens and outlets.
Resolve, promptly and completely, any issues that may arise in the kitchen or related areas among Guests and Team Members
Ensure team members have an up-to-date knowledge of menu items, special promotions, functions and events
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the kitchen team

What are we looking for?

An Executive Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous, relevant experience as an Executive Chef in a first class property.
Excellent communication, computer and leadership skills
A creative but business focused approach to the production of high quality food
Ability to build relationships, internal and external, to the hotel and the Company
Excellent planning and organizational skills and the ability to multi-task and meet conflicting deadlines
A current, valid, and relevant trade qualification
As this role will be developing the F&B offering and experience in all our new outlets you need to have strong and demonstrable experience in this area
Experience in large banquet/conference operation a must and opening/re-positioning experience is an advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Housekeeping Associate – Sheraton Skyline Hotel – London Heathrow Airport

On: January 14, 2021January 14, 2021 By: admin

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Job Description
Posting Date Jan 11, 2021
Job Number 21003746
Job Category Housekeeping & Laundry
Location Sheraton Skyline Hotel London Heathrow, Heathrow Airport, London
Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place.

Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. That’s the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash, dirty linens and room service items
Greet guests and take care of requests
Straighten desk items, furniture and appliances
Dust, polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs

What we’re looking for

A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional demeanor, clear communication and appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Front Desk Agent – London Marriott Hotel Kensington

On: August 8, 2019 By: admin

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Job Number 19107222
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Kensington| 147 Cromwell Road| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

Front Desk Supervisor – JW Marriott Grosvenor House London

On: August 8, 2019 By: admin

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Job Number 19100412
Job Category Rooms and Guest Services Operations
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

Waiter/Waitress – Executive Lounge – JW Marriott Grosvenor House London

On: August 8, 2019 By: admin

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Job Number 19097898
Job Category Food and Beverage & Culinary
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule On-call
Position Type Non-Management/Hourly

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

Room Attendant – JW Marriott Grosvenor House London

On: August 8, 2019 By: admin

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Job Number 19100404
Job Category Housekeeping & Laundry
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

Evening Public Area Attendant – JW Marriott Grosvenor House London

On: August 8, 2019 By: admin

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Job Number 19100408
Job Category Housekeeping & Laundry
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

The impact you’ll make

What you’ll do

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

You’re welcome here

Casual Room Attendant – JW Marriott Grosvenor House London

On: August 8, 2019 By: admin

APPLY HERE

Job Number 19100410
Job Category Housekeeping & Laundry
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule On-call
Position Type Non-Management/Hourly

The impact you’ll make

What you’ll do

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

You’re welcome here

Door Person – JW Marriott Grosvenor House London

On: August 8, 2019 By: admin

APPLY HERE

Job Number 19100415
Job Category Rooms and Guest Services Operations
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus|
limousine/sedan service) for guests/visitors| and record advance
transportation request as needed. Communicate parking procedures to
guests/visitors. Assist Concierge and Front Office staff with guest requests
and services| as needed. Serve as a departmental role model| and assist
management in training| motivating and coaching employees. Communicate with
guests| other employees| or departments to ensure guest needs are met.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Maintain awareness of undesirable persons on property premises. Perform other
reasonable job duties as requested by Supervisors.

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