Pub Waiter/Waitress – Conrad London St James Hotel

Jobs at Conrad Hotel St James London

Salary: Up to £29,800 (Basic salary: £12.18/hour plus annual service charge likely to be between £4,500 – £5,500) – based on a 39 hour week plus overtime paid
Available evening and weekends.
Blue Boar Pub – Classic London Pub Dining in Westminster (
The Venue – Blue Boar Pub

Situated in the heart of Westminster, the Blue Boar Pub is a modern gastropub, with a particular focus on traditional tavern fayre. 300 metres away from the Houses of Parliament, we pride ourselves on our warm service with the walls adorned with plenty of original artwork, inspired by political satire, and like to consider ourselves a place with many regular customers, as well as the inevitable tourist trade. We were recently crowned as Regional winner for ‘Best Pub & Bar’ in London and County winner for Greater London. We have also been named the one to watch at the top 50 Gastro Pub Awards – an accolade that we take great pride in.

With regards to the food offering, our menu is written by Ayala ‘Chef of the Year’ and Great British menu finalist Sally Abe. Famous for her use of British produce, Sally’s aim with the pub is to create a warm, loving atmosphere in the centre of Westminster bringing pub classics back to life.

The Requirements

We are looking for people to work with us at the Blue Boar that have the following attributes:
A positive attitude towards the job, customers and also your co-workers
A passion for learning new and varied skills and growing within our company
The flexibility of working hours
The energy to work in a fast-paced environment
Be the face of the Blue Boar Pub and follow our Service and Standards of Procedure
Strengthen and maintain product knowledge in order to be able to offer the highest customer experience.
Help to maintain a clean and organised workplace and follow set up and break down procedures
We have Full time and Part-time positions available.

Job Perks

Being part of the Hilton hotel brand, all employees are welcome to discounts on travel and hotel stays. 50% off F&B outlets across the world also we do a lot of on-the-job training by going to breweries and wineries and learning beyond the Bar/Kitchen. We also run competitions for trips abroad and prizes to be won.


Handy Person – Conrad London St James Hotel

Jobs at Conrad Hotel St James London

Hourly rate: £13.48/hour
Conrad London St James is in the center of London and one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world.

Located in the heart of Westminster, the new outlets within the hotel will offer its teams the opportunity to join one of this year’s most exciting new and promising openings, with the support, standards and luxury service the Conrad is famous for. They will consist of:
The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
The Orchard, for afternoon teas and lighter meals

A Handy Person is responsible carrying out daily maintenance, maintaining stock levels, and ensuring rooms and corridors are in working order to deliver an excellent Guest and Member experience.

What will I be doing?

As a Handy Person, you are responsible for carrying out daily bedroom and corridor maintenance to deliver an excellent Guest and Member experience.

Carry out bedroom and corridor maintenance
Implement programmed maintenance cleaning
Cyclical carpet cleaning and floor polishing
Maintain agreed stocks of replacement items for bedrooms and corridors
Ensure guest rooms and corridors are in the required working order
Report any health and safety issues on the floor
Perform special projects and other responsibilities as assigned

What are we looking for?

A Handy Person serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Good communication skills
Ability to work under pressure
Ability to work on their own
Previous experience in a similar role

About Conrad St James

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalised service to provide exceptional travel experiences all over the world. The hotel is renowned for its excellent service Conde Nast number 11 and Trip Advisor number 27 and is the Top 5% of hotels in London and the Top 10 % in the world.


Security Officer (Nights) – Hilton London Metropole Hotel

Jobs at Hilton Metropole London


The hotel has just finished a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe’s Leading Conference & Events Hotel!

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:




Salary: £13 per hour
Free, healthy and high quality meals when on duty
Grow your Career – your next position could be as a Security Team Leader
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Discounted car park
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Modern and inclusive Team Member’s areas
This is a full time role – 39 h per week – Night Shifts from 23:00 to 7:00.

What will I be doing?

You will be responsible for performing the following tasks to the highest standards:

Monitor and control staff entrances
Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
Responsible for checking goods received out of hours
Maintain system that records the issue and receipt of departmental keys
Operate, check and monitor the CCTV system
Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
Ensure safe passage of cash transfers within the hotel
Support evacuation of the hotel during fire alarm situations
Monitor suspicious packages and be aware of bomb and terror threat procedures
Provide secure storage for guest oversized items
Ensure hotel facilities and function rooms remain secure and locked when not in use
Maintain the Security Log Book and Incident Reports
Investigate and report all allegations of theft, criminal damage and other incidents
Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
Liaise with Police in the absence of Security Team Leader
Report any maintenance or hazard issues to the supervisor on duty
Adhere to all Health and Safety Regulations
What are we looking for?

Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures
Should be well versed in local law/government regulation
Absolute discretion and confidentiality regarding sensitive information
SIA trained and licensed
Positive attitude
Good communication skills
Ability to work under pressure, keeping calm in emergency situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in customer service environment
First Aid
Knowledge of P.A.C.E.
IT proficiency

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.


Apprentice Reception – DoubleTree By Hilton London

Jobs at DoubleTree hotel Tower of London

As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service!

This is a full time 39 hours/week position. Earliest start 7am and latest finish 11pm. The successful candidate must be able to work within this hours (8 hours/day shift).

Benefits and Pay

£12 per hour
Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
Free meals on duty
Holiday: 28 days including bank holidays (increasing yearly)
Pension scheme
High street discounts: with Perks at Work
Grow your career and Personal Development: programmes designed to support your career
24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
Dedicated 1-2-1 support throughout your apprenticeship
Functional Maths and English skills offered alongside the programme

What will I be doing?

A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Working within the Front Office department;
Contribute to an overall exceptional guest experience from check-in through check-out
Telephone handling
Cash and Payment handling
Maintain high levels of guest service
Comply with Health and Safety and Food Hygiene regulations
Complete all aspects of the apprenticeship programme
Work a variety of shifts including early mornings, evenings and weekends

What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Ability to work on your own or in teams
The ability to deal with enquiries in a professional and polite manner

What are the desired personal qualities?

A passion for hospitality and guest service
Willingness to learn
The ability to stay calm under pressure
Excellent grooming standards
Ability to work in a fast-paced environment


Conference and Events Sales Executive – Hilton East London

Jobs at Hilton East London

WELCOME TO A WORLD OF OPPORTUNITIES – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary range £24.000 – £25.000 DOE

Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (
Grow your career
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts:with Perks at Work

Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Discounted Taxiwhen public transports stop running
Short Term accommodationto support your relocation from other area of the UK
Modern and inclusiveTeam Member’s areas

A Conference and Events (C and E) Sales Executive will maximise revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions.

What will I be doing?

As C and E Sales Executive, you will maximise revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. The C and E Sales Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a C and E Sales Executive will perform the following tasks to the highest standards:

Receive and convert incoming enquiries to achieve targets and maximize revenue
Seek opportunities to increase sales and conversions within the Team
Manage an events schedule to maximise yield
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities

What are we looking for?

A C and E Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Demonstrated previous experience working in the Conference and Events function
Knowledge of the hotel property management systems


Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company


Guest Service Manager – Hampton by Hilton – London Park Royal

Jobs at Hampton Hotel by Hilton - London Park Royal

Jobs at Hampton Hotel by Hilton - London Park RoyalJob Requirements
Guest Service Manager-Front Office

We’re on the lookout for a Guest Service Manager-Front Office to support the opening of the Hampton by Hilton London Park Royal, a focused service 162-bedroom hotel opening June 2020 with a anticipated start date of April 2020.

Being a Guest Service Manager (GSM) means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means communicating effectively and leading the team, being willing to get stuck in and presenting a professional and friendly face for the hotel.

As a GSM you’ll be the person a guest or colleague turns to if they have any concerns or complaints and you’ll be empowered to make things right. You’ll be involved in everything from taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, to cash handling duties, to delegating and monitoring tasks so you’ll be willing and able to multi-task. You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards. Early and Late Duty Manager shifts are part of the role and occasional holiday and sickness Night cover.

We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks, ensure a shift runs smoothly and who have a passion for great customer service.

If you love the idea of a career where every day is different, where you can show your caring and professional personality and where you can put your organisation skills to great use, you could well be the person we’re looking for. You’ll take pride in all aspects of your hotel and will work with your Manager to deliver your hotel’s financial targets and meet or exceed quality standards.

Work Experience
You’ll already have experience within a hotel or other service industry in a supervisory or managerial capacity and your passion for customer service will shine through. There’s no mould to fit however – we’re looking for a GSM, ideally a Hampton by Hilton background whose individuality and great attitude can make a positive impact in our hotels.

Preferred Skills

articulate and communicative
good interpersonal skills
organised and systematic
concerned with quality of product and service
computer literate (ONQ)
market awareness
proven leadership ability

We focus on little things that make a big difference to create memorable experiences worth sharing. We are Hilton, We are Hospitality!

What’s In It For You?

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes:

Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
Opportunities to be involved in charity and community events
Personal Development programmes for Team Members, Supervisors and Managers
Discounted hotel room rates for you AND your friends and family
Incentive programmes
28 days holidays including bank holidays
Company Bonus Scheme
Uniforms provided

This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

Executive Head Chef – Hilton Hotel – London UK

Jobs at Hilton Metropole London

Jobs at Hilton Metropole LondonJOB DESCRIPTION
Now is an exciting moment to join the team at the Hilton London Metropole!

The hotel is currently going through a massive refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe’s Leading Conference & Event’s Hotel!

Following the completion of the refurbishment, the hotel will boast 1,100 bedrooms, 20 suites, a state of the art fitness centre, 4 Unique Food & Beverage Outlets, 40+ meeting rooms, including three ballrooms with capacity for over 1,300 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

As our Executive Head Chef, you will be responsible for the development of our new food and beverage offering across all our outlets and event space ensuring it is fresh, locally sourced and sustainable.

You will oversee the daily operations of all our Kitchens and employees as well as our Food and Beverage operations with the support of our Director of Food and Beverage.

Duties would also include:

Ensure the consistent production of high quality food across the hotel.
Develop positive customer relations through proactive interaction with Guests, Team Members, contractors, and suppliers
Manage the department operations, including budgeting, forecasting, resource planning, cost control and waste management
Alongside our Assistant H&S Manager ensure the highest standards of Health and safety and cleanliness across all kitchens and outlets.
Resolve, promptly and completely, any issues that may arise in the kitchen or related areas among Guests and Team Members
Ensure team members have an up-to-date knowledge of menu items, special promotions, functions and events
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the kitchen team

What are we looking for?

An Executive Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous, relevant experience as an Executive Chef in a first class property.
Excellent communication, computer and leadership skills
A creative but business focused approach to the production of high quality food
Ability to build relationships, internal and external, to the hotel and the Company
Excellent planning and organizational skills and the ability to multi-task and meet conflicting deadlines
A current, valid, and relevant trade qualification
As this role will be developing the F&B offering and experience in all our new outlets you need to have strong and demonstrable experience in this area
Experience in large banquet/conference operation a must and opening/re-positioning experience is an advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Housekeeping Associate – Sheraton Skyline Hotel – London Heathrow Airport

Jobs at Sheraton Skyline Hotel London Heathrow

Jobs at Sheraton Skyline Hotel London HeathrowJob Description
Posting Date Jan 11, 2021
Job Number 21003746
Job Category Housekeeping & Laundry
Location Sheraton Skyline Hotel London Heathrow, Heathrow Airport, London
Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place.

Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. That’s the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash, dirty linens and room service items
Greet guests and take care of requests
Straighten desk items, furniture and appliances
Dust, polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs

What we’re looking for

A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional demeanor, clear communication and appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Manager| Continent Information Security Partnerships – Luton Based – Europe Office – London

Jobs Marriott Europe Office - London


Job Number 19179142
Job Category Information Technology
Location Europe Office – London| Barnard|s Inn| 86 Fetter Lane| London|
Greater London| United Kingdom
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Information Security Partner| Manager is the key role in continent security
aspects execution| providing the necessary support to above property and on
property teams. The main goal for the role is to reach 100% in security
compliance status and ensure that all implementations follow the company
security standards. The role will perform tracking and reporting on the
established security metrics and will have a direct reporting line to the
Director| Continent Information Security Partnerships.

• 5+ years hospitality IT work experience including:
o 3+ years in executing technology plans and/or project portfolios or
information security programs.
o 2+ years’ implementing enterprise security risk management frameworks and
• Knowledge of business environment| service requirements and hospitality
• Bachelor’s degree in Computer Sciences or related field or equivalent
• Fluent English both spoken and written.

• 5+ years in hotel IT Management.
• Cybersecurity experience.
• Good understanding of PCI DSS.
• Expert level understanding of key network and technical security controls.
• Experience participating in and coordinating activities for security
incident responses.
• Knowledge of global regulatory standards to include GDPR.
• Ability to demonstrate security experience via certifications (CISSP| CISA|
CRISC| CISM| PCI ISA| etc.) or significant career accomplishments.
• Demonstrated ability to apply organizational information security policies
at a discipline unit level.
• Knowledge of IT security within an infrastructure environment.
• Strong negotiating| influencing and problem resolution skills.
• Proven ability to effectively prioritize and execute tasks in a high-
pressure environment.
• Experience in business systems and process planning.
• Graduate/post graduate degree.

• Director CISP
• Continent IT Operations
• Field IT Managers
• Vulnerability Management team
• Project teams

• Coordinates project implementations and report on any issues to the
respective teams involved in the
• Provides tactical communications and issues remediation planning and
implementation with the
continent IT Operations team.
• Implements audit programs including tracking of the results and gaps
remediation follow ups such as
IPPA| IT Peer Review| PCI| etc.
• Signs off the new property openings including tracking that all necessary
information on the property
systems and security readiness is registered| such as application inventory.
• Facilitates educational calls| materials and meetings to the Continent IT
Operations and field
• Coordinates new systems and services security reviews and certifications and
performs first line
approval of security requests from the partners.
• Tracks the compliance performance of the continent and work with on property
IT associates along
with the Area IT Managers towards issues remediations| providing necessary
escalations and follow
ups to the respective teams.
• Provides answers to general questions and queries around IT security.

Communication – Conveys information and ideas to others in a convincing and
engaging manner through a
variety of methods.
Leading Through Vision and Values – Keeps the organization|s vision and values
at the forefront of
employee decision making and action.
Managing Change – Initiates and/or manages the change process and energizes it
on an ongoing basis|
taking steps to remove barriers or accelerate its pace; serves as role model
for how to handle change by
maintaining composure and performance level under pressure or when
experiencing challenges.
Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities;
obtains and compares information from different sources to draw conclusions|
develops and evaluates
alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and
command respect from
others; makes a good first impression and represents the company in alignment
with its values.

Strategy Execution – Ensures successful execution across of business plans
designed to maximize
customer satisfaction| profitability| and market share through effective
planning| organizing| and on-going
evaluation processes.
Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for
work objectives; initiates| focuses| and monitors the efforts of self and/or
others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

Customer Relationships – Develops and sustains relationships based on an
understanding of
customer/stakeholder needs and actions consistent with the company’s service
Global Mindset – Supports employees and business partners with diverse styles|
abilities| motivations|
and/or cultural perspectives; utilizes differences to drive innovation|
engagement and enhance business
results; and ensures employees are given the opportunity to contribute to
their full potential.

Developing Others – Plans and supports the development of others’ skills and
capabilities so that they can
fulfill current or future job/role responsibilities more effectively; provides
high visibility to individuals with
potential; offers challenging assignments that build confidence and
credibility and provides such individuals
with a personal vision for their future.
Organizational Capability – Evaluates and adapts the structure of assignments
and work processes to best
fit the needs and/or support the goals of an organizational unit.

Business Acumen – Understands and utilizes business information to manage
everyday operations and
generate innovative solutions to approach business and administrative
Technical Acumen – Understands and utilizes professional skills and knowledge
in a specific functional area
to conduct and manage everyday business operations and generate innovative
solutions to approach
function-specific work challenges.
Technical Intelligence – Knowledge and ability to identify technological
opportunities and threats that
could affect the future growth and survival of the business.
Technology Life Cycle – Knowledge of the Life Cycle of technologies and how
applications| infrastructure|
and processes relate to these timelines.
IT Systems – Knowledge of IT systems supporting the business including
benefits| requirements| costs|
justification| and operations.
IT Resources – The ability to secure and manage IT resources to achieve
business objectives (e.g.|
contracts| vendor relationships| financial accountability| portfolio
management| information and resource
planning) and measure project impact.
Continuous Learning – Actively identifies new areas for learning; regularly
creates and takes advantage of
learning opportunities; uses newly gained knowledge and skill on the job and
learns through their
Strategy Knowledge – Understanding and utilizing professional skills and
knowledge in a specific functional
area to conduct and manage business operations and generate innovative
solutions to approach functionspecific
strategic work challenges.
Basic Competencies – Fundamental competencies required for accomplishing basic
work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word
processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly|
correctly| and in a way that
allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas
presented through spoken words
and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work
related documents.
Writing – Communicates effectively in writing as appropriate for the needs of
the audience.

Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?


Sales Manager – Luxury – The Park Tower Knightsbridge – London

Jobs at The Park Tower Knightsbridge London


Job Number 20011408
Job Category Sales and Marketing
Location The Park Tower Knightsbridge| a Luxury Collection Hotel| London|
101 Knightsbridge| London| Greater London| United Kingdom
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

Job Summary

By application of professional and advanced sales skills| develop and maintain
an account base within the Group| meetings| conference and events as well as
the Special Corporate segment| generating group| conference and banqueting
revenue and Special Corporate business for both Hotels. This role is goaled on
Group Rooms/Conference & Banqueting as well as Corporate transient revenue and
involves a combination of account management and new business prospecting.
Proactively manages relationships with multiple stakeholders. Works in-
conjunction with Global Sales office (GSO) and sales colleagues to ensure
sales account revenue targets are achieved through strategic account

Candidate Profile

Education or Certification

· High School Diploma or equivalent required; Bachelor’s Degree in Hospitality
Management preferred


· Minimum 5 years proactive sales experience within a premium sales
organization preferably within the MICE segment

Skills and Knowledge

· Excellent selling skills and understanding of sales processes; can
effectively up-sell products and services; can bring a sale to closure

· Excellent knowledge of Luxury Sales process and able to sell for experience
and not rate

· Experience in Luxury is required

· Proven track record of sales performance and success within the referenced

· Possesses excellent telephone sales skills

· Strong customer development and relationship management skills

· Knowledge of group| catering and meeting business

· Knowledge of contractual agreements and legal implications

· Ability to develop and implement successful sales strategies and strategic
sales plans for individual accounts

· Understands revenue management functions and account profitability

· Strong communication skills (verbal| listening| writing)

· Strong problem-solving skills

· Effective decision-making skills

· Ability to influence others

· Strong organization skills

· Good negotiation skills

· Ability to develop and maintain relationships e.g. associates| customers|

· Ability to use standard software applications

Balanced Scorecard Results: Implements strategies and executes activities to
drive financial results| guest satisfaction and market share.

· Sales and Marketing: Focuses on building the Hotel’s top line revenue by
executing against the sales strategy. Identifies and aggressively solicits new
accounts and business. Grows accounts managed within portfolio to exceed pre-
defined individual Hotel goals and contributes to team goals.

· Guest Satisfaction: Ensures sales information provided to the Hotel is
accurate| complete and timely and enables Hotel to meet or exceed guest
expectations. Continuously focuses on improving guest satisfaction to create
customer loyalty and increase market share.

Specific Duties

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Sales and Marketing

Manage an allocated portfolio of accounts| undertaking complete account management| taking responsibility for maintaining| servicing| contracting and developing your allocated account base. Coordinates and completes sales activity and follow-up with account team members| where applicable (Global Sales Office)

Actively search and prospect new accounts for Group| meeting| conference and events business to drive Group| Conference & Banqueting revenue into the Hotel.

Identifies and develops new markets/segments from accounts managed| including International where applicable.

Proactive Sales – Saturates and penetrates assigned accounts for group| catering and meeting business. Maintains current business relationships and networks for new business within accounts.

Executes sales strategy to achieve goals for hotel.

Hotel Communication – Coordinates with hotel operation team for site inspections and entertainment. Updates hotels on the status of their accounts and pending business and ensures follow-through and property “buy in” on customers service needs.

To follow key sales activities such a site inspection| client appointments| promotions| familiarisation trips and sales trips to deliver increased market penetration and revenue production goals.

To conduct domestic and international sales-trips| when applicable| focusing on strengthening existing and building new relationships to deliver increased account penetration and revenues.

To participate in sales trips| sales blitzes| trade shows| workshops and exhibitions as appropriate.

Assumes leadership role| as requested by Director of Sales and Marketing| on ad hoc task forces and special projects| including developing processes to identify potential new accounts.

Maintains accurate and up to date account data and reporting using account management system.

Participates on Global Sales Organization (GSO) teams as needed.

To maintain full and accurate knowledge of the competitive set of the hotel| monitor market activity and adjust strategy accordingly to market needs and trends.

To take responsibility to deliver team targets such as MI Leads| LPA Goals| and other projects set by the Cluster Director of Luxury Sales.

To complete a weekly sales report| detailing activities and financial results in line with company standards| goals and targets.

To prepare reports| as required| including GSPP (sales target & bonus platform) and opera production reports.

Attend weekly sales strategy meetings and other meetings| as required.

Be responsible for compiling own expense reports on a regular basis and submitting to the Cluster Director of Luxury Sales for approval.

Guest Satisfaction

Displays leadership in guest hospitality; exemplifies customer service and creates a positive example for guest relations.

Establishes clear expectations for customers and properties throughout the sales process.

Transfers accurate| complete and timely information to operating departments at the properties.

Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.

Participates in guest satisfaction review sessions to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues.


Performs other duties as assigned to meet business needs.

To actively participate in the ESS process and support action plans to address issues within the department

To take an active role in mentoring and training new members into the team and offer guidance on all sales processes.