manager Archives - LONDON VISA JOB

Guest Service Manager – Hampton by Hilton – London Park Royal

On: January 14, 2021 By: admin

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Job Requirements
Guest Service Manager-Front Office
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We’re on the lookout for a Guest Service Manager-Front Office to support the opening of the Hampton by Hilton London Park Royal, a focused service 162-bedroom hotel opening June 2020 with a anticipated start date of April 2020.
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Being a Guest Service Manager (GSM) means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means communicating effectively and leading the team, being willing to get stuck in and presenting a professional and friendly face for the hotel.
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As a GSM you’ll be the person a guest or colleague turns to if they have any concerns or complaints and you’ll be empowered to make things right. You’ll be involved in everything from taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, to cash handling duties, to delegating and monitoring tasks so you’ll be willing and able to multi-task. You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards. Early and Late Duty Manager shifts are part of the role and occasional holiday and sickness Night cover.

We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks, ensure a shift runs smoothly and who have a passion for great customer service.

If you love the idea of a career where every day is different, where you can show your caring and professional personality and where you can put your organisation skills to great use, you could well be the person we’re looking for. You’ll take pride in all aspects of your hotel and will work with your Manager to deliver your hotel’s financial targets and meet or exceed quality standards.

Work Experience
You’ll already have experience within a hotel or other service industry in a supervisory or managerial capacity and your passion for customer service will shine through. There’s no mould to fit however – we’re looking for a GSM, ideally a Hampton by Hilton background whose individuality and great attitude can make a positive impact in our hotels.

Preferred Skills

articulate and communicative
numerate
good interpersonal skills
organised and systematic
concerned with quality of product and service
computer literate (ONQ)
market awareness
proven leadership ability

We focus on little things that make a big difference to create memorable experiences worth sharing. We are Hilton, We are Hospitality!

Benefits
What’s In It For You?

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes:

Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
Opportunities to be involved in charity and community events
Personal Development programmes for Team Members, Supervisors and Managers
Discounted hotel room rates for you AND your friends and family
Incentive programmes
28 days holidays including bank holidays
Company Bonus Scheme
Uniforms provided

Disclaimer
This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

Manager| Continent Information Security Partnerships – Luton Based – Europe Office – London

On: March 20, 2020September 28, 2020 By: admin

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Information Security Partner| Manager is the key role in continent security
aspects execution| providing the necessary support to above property and on
property teams. The main goal for the role is to reach 100% in security
compliance status and ensure that all implementations follow the company
security standards. The role will perform tracking and reporting on the
established security metrics and will have a direct reporting line to the
Director| Continent Information Security Partnerships.

CANDIDATE PROFILE| EDUCATION AND EXPERIENCE
Required:
• 5+ years hospitality IT work experience including:
o 3+ years in executing technology plans and/or project portfolios or
information security programs.
o 2+ years’ implementing enterprise security risk management frameworks and
processes.
• Knowledge of business environment| service requirements and hospitality
culture.
• Bachelor’s degree in Computer Sciences or related field or equivalent
experience/certification.
• Fluent English both spoken and written.

Preferred:
• 5+ years in hotel IT Management.
• Cybersecurity experience.
• Good understanding of PCI DSS.
• Expert level understanding of key network and technical security controls.
• Experience participating in and coordinating activities for security
incident responses.
• Knowledge of global regulatory standards to include GDPR.
• Ability to demonstrate security experience via certifications (CISSP| CISA|
CRISC| CISM| PCI ISA| etc.) or significant career accomplishments.
• Demonstrated ability to apply organizational information security policies
at a discipline unit level.
• Knowledge of IT security within an infrastructure environment.
• Strong negotiating| influencing and problem resolution skills.
• Proven ability to effectively prioritize and execute tasks in a high-
pressure environment.
• Experience in business systems and process planning.
• Graduate/post graduate degree.

KEY PARTNERS:
• Director CISP
• Continent IT Operations
• Field IT Managers
• CIRT
• Vulnerability Management team
• Project teams
• MAARK1
• PCI QSA

CORE WORK ACTIVITIES
• Coordinates project implementations and report on any issues to the
respective teams involved in the
projects.
• Provides tactical communications and issues remediation planning and
implementation with the
continent IT Operations team.
• Implements audit programs including tracking of the results and gaps
remediation follow ups such as
IPPA| IT Peer Review| PCI| etc.
• Signs off the new property openings including tracking that all necessary
information on the property
systems and security readiness is registered| such as application inventory.
• Facilitates educational calls| materials and meetings to the Continent IT
Operations and field
associates
• Coordinates new systems and services security reviews and certifications and
performs first line
approval of security requests from the partners.
• Tracks the compliance performance of the continent and work with on property
IT associates along
with the Area IT Managers towards issues remediations| providing necessary
escalations and follow
ups to the respective teams.
• Provides answers to general questions and queries around IT security.

MANAGEMENT COMPETENCIES
LEADERSHIP
Communication – Conveys information and ideas to others in a convincing and
engaging manner through a
variety of methods.
Leading Through Vision and Values – Keeps the organization|s vision and values
at the forefront of
employee decision making and action.
Managing Change – Initiates and/or manages the change process and energizes it
on an ongoing basis|
taking steps to remove barriers or accelerate its pace; serves as role model
for how to handle change by
maintaining composure and performance level under pressure or when
experiencing challenges.
Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities;
obtains and compares information from different sources to draw conclusions|
develops and evaluates
alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and
command respect from
others; makes a good first impression and represents the company in alignment
with its values.

MANAGING EXECUTION
Strategy Execution – Ensures successful execution across of business plans
designed to maximize
customer satisfaction| profitability| and market share through effective
planning| organizing| and on-going
evaluation processes.
Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for
work objectives; initiates| focuses| and monitors the efforts of self and/or
others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

BUILDING RELATIONSHIPS
Customer Relationships – Develops and sustains relationships based on an
understanding of
customer/stakeholder needs and actions consistent with the company’s service
standards.
Global Mindset – Supports employees and business partners with diverse styles|
abilities| motivations|
and/or cultural perspectives; utilizes differences to drive innovation|
engagement and enhance business
results; and ensures employees are given the opportunity to contribute to
their full potential.

GENERATING TALENT AND ORGANIZATIONAL CAPABILITY
Developing Others – Plans and supports the development of others’ skills and
capabilities so that they can
fulfill current or future job/role responsibilities more effectively; provides
high visibility to individuals with
potential; offers challenging assignments that build confidence and
credibility and provides such individuals
with a personal vision for their future.
Organizational Capability – Evaluates and adapts the structure of assignments
and work processes to best
fit the needs and/or support the goals of an organizational unit.

LEARNING AND APPLYING PROFESSIONAL EXPERTISE
Business Acumen – Understands and utilizes business information to manage
everyday operations and
generate innovative solutions to approach business and administrative
challenges.
Technical Acumen – Understands and utilizes professional skills and knowledge
in a specific functional area
to conduct and manage everyday business operations and generate innovative
solutions to approach
function-specific work challenges.
Technical Intelligence – Knowledge and ability to identify technological
opportunities and threats that
could affect the future growth and survival of the business.
Technology Life Cycle – Knowledge of the Life Cycle of technologies and how
applications| infrastructure|
and processes relate to these timelines.
IT Systems – Knowledge of IT systems supporting the business including
benefits| requirements| costs|
justification| and operations.
IT Resources – The ability to secure and manage IT resources to achieve
business objectives (e.g.|
contracts| vendor relationships| financial accountability| portfolio
management| information and resource
planning) and measure project impact.
Continuous Learning – Actively identifies new areas for learning; regularly
creates and takes advantage of
learning opportunities; uses newly gained knowledge and skill on the job and
learns through their
application.
Strategy Knowledge – Understanding and utilizing professional skills and
knowledge in a specific functional
area to conduct and manage business operations and generate innovative
solutions to approach functionspecific
strategic work challenges.
Basic Competencies – Fundamental competencies required for accomplishing basic
work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word
processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly|
correctly| and in a way that
allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas
presented through spoken words
and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work
related documents.
Writing – Communicates effectively in writing as appropriate for the needs of
the audience.

Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

]

Sales Manager – Luxury – The Park Tower Knightsbridge – London

On: March 20, 2020September 28, 2020 By: admin

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The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

Job Summary

By application of professional and advanced sales skills| develop and maintain
an account base within the Group| meetings| conference and events as well as
the Special Corporate segment| generating group| conference and banqueting
revenue and Special Corporate business for both Hotels. This role is goaled on
Group Rooms/Conference & Banqueting as well as Corporate transient revenue and
involves a combination of account management and new business prospecting.
Proactively manages relationships with multiple stakeholders. Works in-
conjunction with Global Sales office (GSO) and sales colleagues to ensure
sales account revenue targets are achieved through strategic account
management.

Candidate Profile

Education or Certification

· High School Diploma or equivalent required; Bachelor’s Degree in Hospitality
Management preferred

Experience

· Minimum 5 years proactive sales experience within a premium sales
organization preferably within the MICE segment

Skills and Knowledge

· Excellent selling skills and understanding of sales processes; can
effectively up-sell products and services; can bring a sale to closure

· Excellent knowledge of Luxury Sales process and able to sell for experience
and not rate

· Experience in Luxury is required

· Proven track record of sales performance and success within the referenced
segment

· Possesses excellent telephone sales skills

· Strong customer development and relationship management skills

· Knowledge of group| catering and meeting business

· Knowledge of contractual agreements and legal implications

· Ability to develop and implement successful sales strategies and strategic
sales plans for individual accounts

· Understands revenue management functions and account profitability

· Strong communication skills (verbal| listening| writing)

· Strong problem-solving skills

· Effective decision-making skills

· Ability to influence others

· Strong organization skills

· Good negotiation skills

· Ability to develop and maintain relationships e.g. associates| customers|
vendors

· Ability to use standard software applications

Balanced Scorecard Results: Implements strategies and executes activities to
drive financial results| guest satisfaction and market share.

· Sales and Marketing: Focuses on building the Hotel’s top line revenue by
executing against the sales strategy. Identifies and aggressively solicits new
accounts and business. Grows accounts managed within portfolio to exceed pre-
defined individual Hotel goals and contributes to team goals.

· Guest Satisfaction: Ensures sales information provided to the Hotel is
accurate| complete and timely and enables Hotel to meet or exceed guest
expectations. Continuously focuses on improving guest satisfaction to create
customer loyalty and increase market share.

Specific Duties

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Sales and Marketing

Manage an allocated portfolio of accounts| undertaking complete account management| taking responsibility for maintaining| servicing| contracting and developing your allocated account base. Coordinates and completes sales activity and follow-up with account team members| where applicable (Global Sales Office)

Actively search and prospect new accounts for Group| meeting| conference and events business to drive Group| Conference & Banqueting revenue into the Hotel.

Identifies and develops new markets/segments from accounts managed| including International where applicable.

Proactive Sales – Saturates and penetrates assigned accounts for group| catering and meeting business. Maintains current business relationships and networks for new business within accounts.

Executes sales strategy to achieve goals for hotel.

Hotel Communication – Coordinates with hotel operation team for site inspections and entertainment. Updates hotels on the status of their accounts and pending business and ensures follow-through and property “buy in” on customers service needs.

To follow key sales activities such a site inspection| client appointments| promotions| familiarisation trips and sales trips to deliver increased market penetration and revenue production goals.

To conduct domestic and international sales-trips| when applicable| focusing on strengthening existing and building new relationships to deliver increased account penetration and revenues.

To participate in sales trips| sales blitzes| trade shows| workshops and exhibitions as appropriate.

Assumes leadership role| as requested by Director of Sales and Marketing| on ad hoc task forces and special projects| including developing processes to identify potential new accounts.

Maintains accurate and up to date account data and reporting using account management system.

Participates on Global Sales Organization (GSO) teams as needed.

To maintain full and accurate knowledge of the competitive set of the hotel| monitor market activity and adjust strategy accordingly to market needs and trends.

To take responsibility to deliver team targets such as MI Leads| LPA Goals| and other projects set by the Cluster Director of Luxury Sales.

To complete a weekly sales report| detailing activities and financial results in line with company standards| goals and targets.

To prepare reports| as required| including GSPP (sales target & bonus platform) and opera production reports.

Attend weekly sales strategy meetings and other meetings| as required.

Be responsible for compiling own expense reports on a regular basis and submitting to the Cluster Director of Luxury Sales for approval.

Guest Satisfaction

Displays leadership in guest hospitality; exemplifies customer service and creates a positive example for guest relations.

Establishes clear expectations for customers and properties throughout the sales process.

Transfers accurate| complete and timely information to operating departments at the properties.

Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.

Participates in guest satisfaction review sessions to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues.

Other

Performs other duties as assigned to meet business needs.

To actively participate in the ESS process and support action plans to address issues within the department

To take an active role in mentoring and training new members into the team and offer guidance on all sales processes.

]

Senior Manager| Planning & Services – Consumer Operations – Europe Office – London

On: March 20, 2020September 28, 2020 By: admin

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Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

The location for the role is based in __London.__

Competitive Salary

Last day to apply is 12/03/2020

_POSITION SUMMARY_

The Planning & Services team provides project management & planning|
transformation and business consultancy support to the senior leadership team
of Consumer Operations in Europe| Middle East and Africa and their
disciplines. The _Snr. Manager of Planning & Services – Consumer Operations_
will support the Snr. Director of Planning & Services with the management and
pull-through of all high-profile Brand| Marketing| Sales| Revenue Management|
and Loyalty related projects for Europe| Middle East & Africa e.g.| baseline
assessments| growth strategies| transformations| integration| and pull-through
of enterprise-wide strategies.

The _Snr. Manager_ will also contribute to continually improving and evolving
the support services provided by the Planning & Services team through the
development and enhancements to processes| tools and templates.

Success in this role requires a proven ability to analyze a complex set of
data and to be able to communicate complex information in an actionable
manner| to manage multiple projects simultaneously| and a willingness to find
innovative solutions to solve issues| create value| maximize growth and
improve business processes. Interpersonal skills are key to work together with
a variety of stakeholders to achieve project success.

_JOB DESCRIPTION_ _DETAIL_

The primary responsibilities for this role include:

Support the Snr. Director of Planning & Services in advisory| project management| analysis| change management and communications needed to enable the successful delivery of initiatives against the strategic priorities of Marriott International

Manage smaller projects or work streams independently and be responsible to complete projects with the project team members to time| budget and set outcomes

Prepare clear| concise| and polished presentations and reports for various stakeholders and leadership teams

Collaborate with other disciplines within the Continent to ensure best practices for project management| analysis and communications are followed and leveraged

Provide assistance to VP| Snr. Dir| senior stakeholders and Continent leadership for other initiatives/projects as required

Expected Contributions:

Assist in the creation of strategic plans| approaches| and processes for the execution of key Consumer Operations initiatives

Develop and maintain detailed project and change management/communication plans with timelines/milestones for various projects

Analyze and monitor high-profile Continent Consumer Operations initiatives to help with reporting and resource prioritization

Compile and prepare information in PowerPoint for various stakeholder meetings with little guidance

Provide processes and communications that create accountability with project team and drive results

Improve processes| actively seek stakeholder feedback| and lead the delivery of key assignments

Analyze and summarize internal and external data for key stakeholders or meetings

Monitor success of initiatives/projects and existing programs/products/services

Additional Responsibilities:

Present ideas| expectations and information in a concise and organized manner

Use problem solving methodology for decision making and follow-up

Maintain positive working relations with stakeholders across disciplines

Manage time effectively and conduct activities in an organized manner

Facilitate cross-discipline meetings as required

Inform| update| and provide information to key stakeholders in a timely manner

Complies with Marriott International policies and procedures

Performs other duties as assigned to meet business needs

CANDIDATE PROFILE – KEY SKILLS AND EXPERIENCE DESIRED

Re quired:

Previous background in management consulting or project management; experienced professionals with more than five years of relevant industry experience are also encouraged to apply

High proficiency in MS PowerPoint and Excel

Exceptional project management| written and verbal presentation skills

Proven track record managing complex| multifunctional initiatives/projects

3 or 4-year degree from an accredited university; MBA or relevant advanced degree preferred

Experience within hospitality industries preferred

Skills:

Ability to develop “client-ready” presentations and communicate effectively to a broad range of stakeholders

Strong analytical skills for problem-solving| planning| budgeting and monitoring project work

Ability to quickly gain a clear and comprehensive understanding of strategies| priorities and initiatives and represent them to various stakeholders

Excellent interpersonal and stakeholder management skills

Ability to define and enforce project governance

Excellent eye for detail and ability to review deliverables for completeness and quality

Attributes:

Utilizes/exhibits systemic thinking; gets results by using systems and processes

Seeks input| drives for consensus and obtains closure

Demonstrates balanced judgment under pressure

Actively pursues and supports innovation and continual process improvement

Analytical and makes decisions using data and process| then moves quickly to action

Sets high performance standards for self and others and exhibits strong desire to achieve

Ability to quickly gain the trust and confidence of multiple stakeholders and constituencies

Ability to apply past learning to solve new challenges

Delivers results under potentially difficult conditions

Collaborates and works well in a creative| team-based approach to accomplishing work

Comfortable with complexity| ambiguity| and change

Active learner – able to enhance personal| professional and business growth through new knowledge and experiences

Senior Manager| Partnerships (Maternity cover) – Europe Office – London

On: March 20, 2020September 28, 2020 By: admin

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This role fulfills Marriott business objectives and marketing goals by
identifying and developing marketing initiatives| analyzing business trends|
strengthening relationships with key executives at these partners and with
internal stakeholders| and tracking and measuring the value generated to
Marriott from these partners. The position will be responsible for proactively
identifying| securing and optimizing highly valued marketing opportunities
with current partners as well as researching and analyzing opportunities with
potential new partners.

Position requires strong interpersonal skills| as well as negotiation|
communication| planning| and analytical skills. Success is predicated on the
ability to use a total account management approach to work with both internal
and external stakeholders across disciplines such as Global Partnerships|
Legal| Sales| Marketing| Revenue Management| Finance| and Operations. To do
so| he/she must communicate effectively with various management level
associates throughout the organization| understanding internal stakeholder
business objectives and constraints| as well as representing partner interests
and managing expectations accordingly.

Candidate Profile

Relationship Management| Business Development or Partner Marketing experience
preferred

Strong relationship management| negotiation and analytical skills

Degree required

Experience working with cross-functional teams and across multiple departments

Good organizational skills and ability to handle multiple assignments
simultaneously

Excellent verbal and written communications

Creative

Ability to work comfortably with all levels of management

Familiarity with Marriott lodging products/ brands and ideally processes

Ability to think strategically as well as strong project management skills and
attention to detail

Independent thinker with team orientation

Understanding of the European commercial landscape| particularly continental
Europe

Able to travel| including internationally

_
_

Franchise Revenue Manager – Europe Office – London

On: March 20, 2020September 28, 2020 By: admin

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POSITION SUMMARY
The Franchise Revenue Manager will report to the Senior Franchise Revenue
Manager.
Responsible for overseeing and co-ordinating the revenue management functions
and inventory strategy for Franchise hotels across all brands| in alignment
with agreed core deliverables.

Responsible for providing ongoing support and training to the Europe based
Franchise hotels.

Responsible for understanding and communicating various Revenue Management
philosophies as they pertain to brand and/or geographic strategies (Europe).

Responsible for communicating and educating the hotels on proper pricing|
competitive positioning and restrictions as recommended by Marriott’s Revenue
Management Systems| and the impact that they may have on the hotels’ revenue
strategies.

SCOPE

Location requirements: The franchise revenue manager is to be located at the
London| Fetter Lane office.

Language Requirements: High proficiency (speaking| reading and writing) in
English is required.

Travel Requirements: There is a 35% business travel required.

EXPECTED CONTRIBUTIONS

Understand and deliver against Franchise Revenue Services’ initiatives and
philosophies at all times.

Consistently deliver a set of focused core deliverables to contracted
properties.

Conduct on-site systems diagnostics audits and provide consistent
recommendations.

Deliver training to various team members at contracted properties| ensuring
hotel responsibilities are clear and manageable.

Utilise Marriott’s Revenue Management Systems| Processes and Tools to ensure
that revenue and profit are maximised.

Training of others on Marriott’s Revenue Management Systems| Processes and
Tools.

Analyse competitive performance through the use of market share tools and make
recommendations to the hotel.

Communicate weekly system-generated transient forecast to hotel team.

Conduct weekly Sales Strategy calls with General Manager and key property
staff to educate and evaluate pricing and inventory strategies.

Ensure that the hotel(s) sales strategies are effectively implemented in the
inventory systems| managing room authorisations| rates and restrictions.

Ensures compliance and participation in relevant eCommerce channels.

Execute pricing through High Performance Pricing| to include promotions|
programs| and packages.

Ensure retail rates are evaluated through One Yield’s Retail Pricing Optimizer
and updated based on changes in demand| product| or competitive positioning

Ensure retail price parity is executed across all booking channels

Effectively communicate brand specific revenue management philosophies as they
pertain to One Yield recommended strategies.

Communicate brand philosophies to the on-property staff| ensuring
understanding and monitoring compliance where appropriate.

Perform ad-hoc revenue tasks and analysis as directed by Senior Manager|
Franchise Revenue Services.

CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED

Successful candidates should possess knowledge and experience as follows:

Skills and Knowledge

Possesses ability to build and maintain strong relationships with key
stakeholders.

Previous experience with Franchise hotels and across a variety of brands would
be useful however is not essential.

Possess excellent knowledge of Marriott’s Systems (MARSHA| One Yield and
property management systems)

Has excellent knowledge of revenue management concepts| tactics and processes.

Has excellent analytical skills and the ability to make recommendations based
on that analysis.

Possesses strong deductive reasoning.

Possesses attention to details and follows through to conclusion.

Has strong communication skills| both verbal and written.

Possesses strong organisational skills in tasks management.

Is able to work independently in a multi-task environment.

Is customer focused and enjoys problem solving.

Is able to make sound decisions with minimal supervision.

Experience with multiple brands.

Demonstrates ability to influence change and decisions.

Education or Certification

College Degree preferred or equivalent experience.

Previous revenue management experience (+3 years)

]

Sales Team Manager (London Sales Office) – Europe Office – London

On: March 20, 2020September 28, 2020 By: admin

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The Sales Team Manager functions as a team leader| responsible for the
execution and effective performance of the team; accountable for the pull
through of standard operating procedures| recruitment| recognition and
processes. The Sales Team Manager maximizes revenue through exceptional &
effective booking conversion| leading team to achieve assigned revenue and
business goals.

This position partners closely with the Director| London Sales Office| CSEM
and participating property Sales Leaders and General Managers to successfully
execute the sales strategy by focusing on transactional excellence on customer
accounts served in the market. Partners with Sales leaders| Revenue Management
and properties to close group and catering business. Builds and maintains
strong working relationships internally to enable cross-functional
communication and opportunity development.

The Sales Team Manager will be required to manage adhoc enquiries based on
staffing levels and business demand. Working with assigned hotels| the Sales
Team Manager provides an efficient and effective sales process| managing
customer enquiries within pre-defined parameters and to the required Marriott
Sales Call process standard. Effectively determines needs and presents
solutions| selling group room| conference and banqueting products which meet
customer needs.

Skills and Knowledge

Good selling skills and understanding of sales processes; can bring a sale to
closur

Possesses excellent telephone sales skills

Good customer development and relationship management skills

Knowledge of all Marriott Lodging products| cultures and brand strategies

Good understanding of need time strategy as developed by Hotel Strategy Teams

Knowledge of contractual agreements and legal implications

Computer / Data Entry Input Skills

Excellent sales skills to upsell products and services

Ability to manage and balance group and local business

Knowledge of group business

Ability to implement successful sales strategies for multiple properties

Knowledge of operations and associated challenges for all brands

Strong decision-making skills

Ability to influence others

Good problem-solving skills

Strong communication skills (verbal| listening| writing)

Strong organization skills

Ability to use standard software applications and hotel systems including SFA|
Opera| GPO| MARSHA etc.

Good analytical skills

Excellent negotiation skills

Strong customer and associate relation skills

Ability to develop and maintain relationships e.g.| associates| customers|
vendors

Sales Manager – Sheraton Grand London Park Lane

On: March 5, 2020 By: admin

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Job Number 20011367
Job Category Sales and Marketing
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by the London Sales Office (LSO).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Ensures business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Understanding Market Opportunities & Driving Revenue

Targets group/catering accounts| markets| or segments with heavy emphasis on proactive solicitation and account saturation.

Partners with group/catering counterparts to effectively manage the business opportunity.

Responds to incoming group/catering opportunities for the property that are outside parameters of the LSO.

Identifies| qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.

Focuses efforts on group/catering accounts with significant potential sales revenue.

Develops effective group/catering sales plans and actions.

Designs| develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage.

Understands the overall market – competitors’ strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for each property based on market conditions and individual property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

Handles complex business with significant revenue potential as well as significant customer expectations.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.

Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

Supports brand’s Service and Relationship Strategy| driving customer loyalty by delivering service excellence throughout each customer experience.

Provides excellent customer service in order to grow share of the account.

Executes brand’s Customer Service Standards and property’s Brand Standards.

Executes and supports the business Customer Service Standards and property’s Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to the property and brand.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.

Building Successful Relationships

Manages and develops relationships with key internal and external stakeholders.

Uses sales resources and administrative/support staff.

Additional Responsibilities

Utilizes intranet for resources and information (e.g.| Training Energizers| etc.).

Leverages available eTools (e.g.| eRooming Lists| eProposals etc.).

Conducts site inspections.

Creates contracts as required.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing| guest services| front desk| or related professional area.

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; no work experience required.

Management Competencies

Leadership

—

· Professional Demeanor – Exhibiting behavioral styles that convey
confidence and command respect from others; making a good first impression and
representing the business in alignment with its values.

· Adaptability – Maintaining performance level under pressure or when
experiencing changes or challenges in the workplace.

Managing Execution

· Driving for Results – Setting high standards of performance for self
and/or others; assuming responsibility for work objectives; initiating|
focusing| and monitoring the efforts of self and/or others toward the
accomplishment goals; proactively taking action and going beyond what is
required

· Building and Contributing to Teams – Leading and participating as a
member of a team to move toward the completion of common goals while fostering
cohesion and collaboration among team members.

Building Relationships

· Coworker Relationships – Interacting with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Developing and sustaining relationships based
on an understanding of customer needs and actions consistent with brand’s
service standards.

Learning and Applying Personal Expertise

· Technical Acumen – Understanding and utilizing professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges

o Sales Ability: Persuasiveness – Using appropriate interpersonal styles
and communication methods to gain acceptance of a product| service| or idea
from prospects and clients.

o Sales Disposition – Demonstrating the traits| inclinations| and
outlooks that characterize successful salespersons; exhibiting behavior styles
that facilitate adaptation to the demands of the sales role.

o Supporting Sales Implementations – Supporting customers during the
implementation of sales contracts; seeking and taking appropriate actions on
customer feedback; taking responsibility for customer satisfaction and
loyalty.

· Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Using basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Oral Comprehension – The ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Understanding written sentences and paragraphs
in work related documents.

o Writing – Communicating effectively in writing as appropriate for the
needs of the audience.

Junior Floor Manager – Conference and Banqueting – JW Marriott Grosvenor House London

On: February 15, 2020 By: admin

APPLY HERE

Job Number 20022044
Job Category Food and Beverage & Culinary
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Communicate with guests| other employees| or departments to ensure guest needs
are met. Respond to and try to fulfill any special banquet event arrangements.
Set up banquet area/room| ensuring cleanliness and proper set up of
furniture/equipment. Inspect and maintain table set-ups for cleanliness|
neatness and agreement with group requirements and company standards| and
resolve any problems. Document pertinent information in appropriate department
logbook. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees. Develop and
maintain positive working relationships with others| and support team to reach
common goals. Ensure staff is working together as a team. Inspect grooming and
attire of staff| and rectify any deficiencies.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

Senior Manager| Select Brands Europe – Europe Office – London

On: February 15, 2020 By: admin

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Start Your Journey With Us
The Senior Manager Select Brands is responsible for supporting the development
of strategy and pull-through of a number of the more complex Select brands in
Europe with particular responsibility for brand management| and marketing.
This position partners with the respective Global Brand teams and operations
to ensure on-brand execution in the hotels. The role will support the
Director| Select Brands to manage the brand marketing fund expenditure in
Europe in partnership with the respective Global Brand Marketing teams to
localize the expression of the brands through effective media planning and
creative development for marketing| partnerships and communications into the
key European source markets. It is key that this position works
collaboratively with key disciplines such as FSO| CLS| GDS| Area Directors of
Marketing and other Europe Consumer Operation teams (with special emphasis on
Loyalty) to develop effective Continent and country level marketing programs
that drive new customers| brand awareness| preference| market share and
topline performance for the hotels as well as brand initiatives that drive
Unit Growth| Cost to Build/Operate and Consumer Sentiment (GSS and
Experiential Audits). This role acts as a brand advocate in the Continent for
the Select brands.

Lodging industry experience is strongly preferred.

Prior brand management experience required.

Three to five years prior experience developing integrated brand marketing
campaigns across channels (digital| social| buzz| PR| sales) is required.

Experience partnering with global brand management and marketing teams is
strongly preferred.

Experience managing and marketing brands is strongly preferred.

Good presentation and communication skills.

Ability to handle the complexities of working with owners and key
stakeholders.

Strong team player and ability to foster relationships and collaborate across
disciplines.

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