Category: planning engineer

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Job Number 19084943
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

KEY ATTRIBUTES

Ø Proven Group and/or planning professional with a minimum of 1 year planning
experience within a premium hospitality organisation

Ø Previous Group and/or Event planning experience essential

Ø Polished and professional communication skills – verbal and written

Ø Excellent standards of personal presentation

Ø Significant experience with Opera (or similar system)

Ø Word-processing skills| preferably with Microsoft Word| Excel| PowerPoint

MAIN SCOPE OF ROLE

As a member of the Group & Event Planning team| this position is responsible
for planning groups| events and conferences for The Sheraton Grand London Park
Lane Hotel| The Park Tower Knightsbridge| A Luxury Collection Hotel| Le
Meridien Piccadilly| W London Leicester Square and Aloft London Excel.
Responsibilities include managing groups| events and conferences once the
booking has been contracted through to the day of the actual event. This
position is responsible for liaising with clients in order to produce Event
Orders and Group recaps and to ensure that all the details of the event are
communicated to the Banqueting Operations team and all Group information is
communication to the Front Office Managers of each hotel in advance of each
event or group arrival.

## MAIN DUTIES & RESPONSIBILITIES

Ø Responsible for liaising with clients in order to collate all details
relating to upcoming groups| events or conferences in order to produce a
detailed and accurate Event Order and Group Recap to ensure all groups and
events are executed in line with clients expectations.

Ø Maintain timely tracking and follow-up of all allocated bookings. Ensuring
definite bookings are regularly followed up to secure accurate numbers as far
in advance as possible but no later than 5 days prior to arrival.

Ø Ensure adherence to Event Order distribution timelines and all event orders
are completed in expected timeframe.

Ø Identify operational limitations and sell only what we advertise and can
effectively manage operationally.

Ø Take responsibility and be empowered to make decisions when quoting for
upsell business| adhering to the pre-set strategic guidelines.

Ø Maintain effective and appropriate liaison with clients throughout the
planning process| coordinating planning site inspections and menu tastings
where appropriate. Ensure adherence to Site Inspection policies for all site
inspections and that VIP site inspections are conducted where applicable.

Ø Meet with and greet all key contact upon arrival for their event where
appropriate.

Ø When requested| represent Planning team at weekly Event Order meetings with
F&B and Operations teams.

Ø Communication daily with Event Planning Supervisor on any critical issues
relating to any upcoming events and any anticipated variances to forecasted
revenues.

Ø Ensure maximise upselling opportunities whenever possible to maximise
Banquet revenues.

Ø Follow the selling strategy from the Lead Management Team for Group Rooms
and Conference & Banqueting business. Work in accordance with selling
guidelines when upselling ensuring minimum numbers and pricing guidelines are
adhered to at all times.

Ø Develop and maintain close working relationships with operational
departments across all properties and ensure they are provided with accurate
and timely event orders| group and event summaries| ensuring a thorough
handover is administered to appropriate operational personnel for all Group
and Conference & Banqueting business on a timely basis prior to Event.

Ø Ensure adherence to the Hotel(s) credit policies and procedures and ensure
clients are made fully aware of all credit decisions| contract and deposit
requirements.

Ø Ensure close working relationship with the Billing Coordinators to ensure
accuracy of actualised revenue in Opera and final invoices. Assist with any
revenue or invoice queries to ensure these are addressed in a timely manner.

Ø Initiate customer follow up within 24 hours of departure to seek feedback
and rebook potential.

Ø Ensure all feedback| compliment and complaint emails are distributed to
appropriate departments and manage client follow-up together with Group &
Events Manager and Hotel Managers where necessary.

Ø Adhere to Marriott Telephone standards at all times.

Ø Ensure a thorough understanding of all Marriott corporate programs impacting
on group and banqueting business including but not limited to SPG Pro|
TEAMHOT| StarGroups| StarCite| ISAC| Top Line Group Optimiser (TLGO) and
Starwoodmeetings.com and ensure that these tools are maximised on a daily
basis.

Ø Ensure adherence to the EAME Marriott Standards in addition to the Central
London Standard Operation Procedure when utilising opera including but not
limited to the inputting of bookings| group blocks| contacts| activities and
status management.

Ø Ensure a good knowledge of Opera in order to be competent in checking
bedroom and function space availability.

Ø Ensure adherence to Marriott Standards for Payment Card Industry (PCI)
compliance at all times.

Ø Ensure adherence to all Group & Event Sales administration standards in line
with EAME Marriott Standards – including but not limited to updating Teamhot|
ISAC and SPG Pro enrolments.

Ø Ensure full and accurate knowledge of any Marriott Global or Divisional
Master Service Agreements and Preferred agreements to ensure enquiries and
commission payments from such accounts are handled accordingly.

Ø Effectively manage time ensuring the completion of all pre-set tasks on a
daily basis.

Ø Take responsibility and be empowered to make decisions when quoting for
business| adhering to the pre-set strategic guidelines.

Ø Contribute to an empowered dynamic environment in which all team members
take responsibility for their workload and professional development.

Ø Actively participate in all Marriott Global Sales Blitzes.

Ø Build strong relationships with Group & Events Department associates|
Proactive Sales team and Hotel operations teams| ensuring clear communication
between all departments. Liaise with each department when necessary ensuring a
good level of internal communication is maintained at all time to ensure
delivery of excellent guest service as appropriate.

Ø Maintain full and accurate knowledge of the competitive sets of the Central
London hotels.

Ø Prepare reports as required by Marriott| including SIMS| Opera reports|
conversion reports and financial revenue plan reporting when applicable.

Ø Attend daily & weekly group & events meetings and other meetings as
required.

Ø Actively participate in the Starvoice Survey process and support action
plans to address feedback within the department.

Ø Perform any duties deemed necessary and reasonable| requested by the Group &
Event Planning Supervisor| Events Manager| Metro Market Sales Leader or the
London Leadership Team.

]

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Job Number 19077028
Job Category Food and Beverage & Culinary
Location Sheraton Heathrow Hotel| Colnbrook By-Pass| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Working within the Events Team| this position has responsibility for handling
and managing groups and events from the contract stage to the event itself|
working to assist with| at a minimum| delivery of budgeted revenues| including
miscellaneous revenue. The position is also responsible for sending out the
final invoice and ensuring Accounts department has all necessary backup for
closing of accounts.

Utilize Opera input/booking procedures according to Company procedure.
Maintain this standard throughout the event planning process as well as
develop a good knowledge of Opera PMS in order to be competent in checking
bedroom availability.

Coordinate with rooms & banqueting functions effectively in order with all
operational departments including pre| during and post event| ensuring
compliment/feedback is communicated and followed-up together with Events
Manager.

Be proactive in seeking / creating new Group / Banqueting Accounts in
conjunction with Sales Team

To adhere to the standards set for usage of the systems in order to ensure
booking integrity| consistency & accuracy.

To maintain timely Invoicing or Events/Groups bills within 5 days of the event

Attend daily events briefing providing accurate updates on details of bookings
and activities.

To ensure definite bookings are regularly followed up and ensure block
information is updated on a monthly basis & provide accurate updates to the
DOS in order to support forecasting functions.

Effectively manages customer budgets to maximize revenue and meet customer
needs.

Maintain selling strategy of Group Rooms and Conference & Banqueting business

_

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Job Number 19001ACC
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

ESSENTIAL ATTRIBUTES:

Ø Previous reactive Event Sales and Events planning experience in Luxury
Hotels is essential

Ø Understanding of Opera programs Sales & Catering and PMS

Ø Minimum of 2 years’ experience in social events and wedding planning is
essential

Ø Passionately driven towards achieving revenue goals

Ø Professional and mature communication skills – verbal and written

Ø Excellent standards of personal presentation

Ø Word-processing skills| preferably with Microsoft Word| Excel| PowerPoint

MAIN SCOPE OF ROLE:

This position is responsible for handling of wedding and social enquires from
the initial stage through to planning details. The role will focus on The
Sheraton Grand London Park Lane Hotel and Le Meridien Piccadilly hotels| with
planning of some smaller scale events at The Park Tower| Knightsbridge| A
Luxury Collection Hotel| W London-Leicester Square and Aloft London Excel.
Responsibilities include ensuring that all allocated wedding and social
enquiries are responded to within the Marriott standard response time|
conducting sales and planning site visits as well as liaising with clients in
order to produce Event Orders and ensure that all the details of the event are
communicated to the Banqueting Operations team of each hotel in advance of
each event. This role is flexible working resource where working week hours
will be adjusted according to business levels.

##

## MAIN DUTIES & RESPONSIBILITIES

Ø Work closely with the Lead Management Team (LMT) and the Senior Social
Events Manager to ensure all social event enquiries are responded to at a
minimum within the Marriott standard response time of 24 hours.

Ø Ensure all allocated enquiries are followed up within 24 hours and
thereafter at regular intervals to drive conversion| ensure a clean function
diary and to ensure accurate reporting for the purposes of forecasting.

Ø Highlight enquiries which require Hotel Manager or Director of Sales’
assistance in order to drive conversion.

Ø Adhere to Marriott Telephone standards at all times.

Ø Ensure a thorough understanding of all Marriott corporate programs impacting
on group and banqueting business including but not limited to SPG Pro|
TEAMHOT| StarGroups| StarCite| Cvent| ISAC| Top Line Group Optimiser (TLGO)
and ensure that these tools are maximised on a daily basis.

Ø Ensure adherence to the EAME Marriott Standards in addition to the Central
London Standard Operation Procedure when utilising opera including but not
limited to the inputting of bookings| group blocks| contacts| activities and
status management.

Ø Ensure a good knowledge of Opera in order to be competent in checking
bedroom and function space availability.

Ø Ensure adherence to all Group & Event Sales administration standards in line
with EAME Marriott Standards – including but not limited to updating Teamhot|
ISAC and SPG Pro enrolments.

Ø Follow the selling strategy from the Lead Management Team for Banqueting
business| work in accordance with selling guidelines ensuring minimum numbers
and pricing guidelines are adhered to at all times.

Ø Ensure contracts are issued for all Banqueting associated business in line
with EAME Group Contracting process/template or short lead business contract
template.

Ø Ensure adherence to Event Order distribution timelines and all event orders
are completed in expected timeframe.

Ø Identify operational limitations and sell only what we advertise and can
effectively manage operationally.

Ø Maintain effective and appropriate liaison with clients throughout the
planning process| coordinating planning site inspections and menu tastings
where appropriate.

Ø Meet and greet all clients upon arrival for their event.

Ø Attend weekly events meeting with F&B and Operations teams at the Sheraton
Grand London Park Lane and Le Meridien Piccadilly based on events for the week
ahead.

Ø Communication daily with the Groups and Events Planning Manager on any
critical issues relating to any upcoming events and any anticipated variances
to forecasted revenues.

Ø Develop and maintain close working relationships with operational
departments across all properties and ensure they are provided with accurate
and timely event orders| ensuring a thorough handover is administered to
appropriate operational personnel for all banqueting business on a timely
basis prior to Event.

Ø Initiate customer follow up for feedback within 24 hours of departure.

Ø Ensure all feedback| compliment and complaint emails are distributed to
appropriate departments and manage client follow-up together with Group &
Events Planning Manager and Hotel Managers where necessary.

Ø Effectively manage time ensuring the completion of all pre-set tasks on a
daily basis.

Ø Take responsibility and be empowered to make decisions when quoting for
business| adhering to the pre-set strategic guidelines.

Ø Conduct site inspections at a time convenient to clients (this might take
place outside of business hours| mostly evenings and some weekends) to ensure
any such requests are accommodated. Ensure adherence to Site Inspection
policies for all site inspections and that VIP site inspections are conducted
where applicable.

Ø Contribute to an empowered dynamic environment in which all team members
take responsibility

for their workload and professional development.

Ø Actively participate in all Marriott Global Sales Blitzes.

Ø Build strong relationships with Group & Events Department team members|
Proactive Sales team and Hotel operations teams| ensuring clear communication
between all departments. Liaise with each department when necessary ensuring a
good level of internal communication is maintained at all time to ensure
delivery of excellent guest service as appropriate.

Ø Maintain full and accurate knowledge of the competitive sets of the Central
London hotels.

Ø Attend daily & weekly group & events meetings and other meetings as
required.

Ø Actively participate in the Engagement Survey process and support action
plans to address feedback within the department.

Ø Perform any duties deemed necessary and reasonable| requested by the Event
Sales Manager and Events Planning Manager.

Ø Ensure adherence to Marriott Standards for Payment Card Industry (PCI)
compliance at all times.

Ø Ensure adherence to the Hotel(s) credit policies and procedures and ensure
clients are made fully aware of all credit decisions| contract and deposit
requirements.

Ø Ensure close working relationship with the Billing Coordinators to ensure
accuracy of actualised revenue in Opera and final invoices. Assist with any
revenue or invoice queries to ensure these are addressed in a timely manner.

_

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JOB DESCRIPTION
 
What will I be doing?
Under the general guidance and direction of the Events Planning Manager| as
Events Planner| you will be responsible for the successful event planning of
conferences & events at the hotel. The Events Planner will interact frequently
with customers and Guests to learn about their needs and develop relationships
from which to earn repeat and expanded business.
Main responsibilities:
Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
Ensure high quality and attention to detail of numerous administration processes e.g billing and processing contracts| and updating Banquet Event Orders accurately.
Build strong relationships with customers| Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Accurate administration and control of all Meetings and Events related reservations and blocks.

To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate| confirmed and billing details documented and in line with the credit policy.

To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event.

To conduct Show rounds for companies & agents in line with the Company policy.

To support the Food & Beverage operations and room reservations team with information as required.

To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively.

To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment.

What are we looking for?

A Events Planner serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Demonstrated previous experience working in the Conference and Events function
Knowledge of the hotel property management systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

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Job Number 19000V06
Job Category Food and Beverage & Culinary
Location Sheraton Heathrow Hotel| London| Greater London
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

The Event Planner is responsible to ensure a seamless transition from the
stage of planning an event to executing it through the operational
departments; provides excellent customer service throughout each element of
the event or group enquiry| utilizing strong organisational and upselling
skills; prepares all event documentation confirming it in writing with the
customer; coordinates between the relevant hotel departments and the customer
to ensure consistent high level of service throughout pre-event| during event
and post event; recognizes opportunities to maximize revenue| conversion and
drive repeat business; and takes personal responsibility to adhere to sales
and event brand standards for enquiry handling| event planning| pre & post-
event follow-up.

Specific Duties

To use personal expertise in menu planning| food presentation| meeting room set ups| audio-visual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts.
To adhere to the standards set for usage of the systems in order to ensure booking integrity| consistency & accuracy.
To sell to a pre-determined event and group strategy
Generate incremental revenue and deliver excellent guest service.
To conduct compelling show rounds to win the business
Proactively resolicits previous customers and event bookers for future opportunities.

_Guest Satisfaction_

Interacts with guests to obtain feedback on product quality and service levels.
Effectively responds to and handles guest problems and complaints| ensuring that all associates involved with the event understand the expectations and parameters.
Conducts pre and post-event meetings as required to review/communicate group needs and feedback.

_Sales and Revenue Management_

To sell products and services throughout the event process.
Participates in customer site inspections and assists with the sales process when necessary.
Effectively manages customer budgets to maximize revenue and meet customer needs.

_