Senior Manager| Planning & Services – Consumer Operations – Europe Office – London

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Job Number 20019741
Job Category Sales and Marketing
Location Europe Office – London| Barnard|s Inn| 86 Fetter Lane| London|
Greater London| United Kingdom
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

The location for the role is based in __London.__

Competitive Salary

Last day to apply is 12/03/2020

_POSITION SUMMARY_

The Planning & Services team provides project management & planning|
transformation and business consultancy support to the senior leadership team
of Consumer Operations in Europe| Middle East and Africa and their
disciplines. The _Snr. Manager of Planning & Services – Consumer Operations_
will support the Snr. Director of Planning & Services with the management and
pull-through of all high-profile Brand| Marketing| Sales| Revenue Management|
and Loyalty related projects for Europe| Middle East & Africa e.g.| baseline
assessments| growth strategies| transformations| integration| and pull-through
of enterprise-wide strategies.

Marriott’s Consumer Operations team is accountable to drive demand and top-
line revenues for our hotels through our brands| loyalty program| digital|
sales| distribution| revenue management| and marketing initiatives and
programs.

The _Snr. Manager_ will also contribute to continually improving and evolving
the support services provided by the Planning & Services team through the
development and enhancements to processes| tools and templates.

Success in this role requires a proven ability to analyze a complex set of
data and to be able to communicate complex information in an actionable
manner| to manage multiple projects simultaneously| and a willingness to find
innovative solutions to solve issues| create value| maximize growth and
improve business processes. Interpersonal skills are key to work together with
a variety of stakeholders to achieve project success.

_JOB DESCRIPTION_ _DETAIL_

The primary responsibilities for this role include:

Support the Snr. Director of Planning & Services in advisory| project management| analysis| change management and communications needed to enable the successful delivery of initiatives against the strategic priorities of Marriott International

Able to understand complex issues| identify problems and recommend solutions| working in partnership with other disciplines (e.g.| Legal| HR| Finance)

Manage smaller projects or work streams independently and be responsible to complete projects with the project team members to time| budget and set outcomes

Prepare clear| concise| and polished presentations and reports for various stakeholders and leadership teams

Collaborate with other disciplines within the Continent to ensure best practices for project management| analysis and communications are followed and leveraged

Provide assistance to VP| Snr. Dir| senior stakeholders and Continent leadership for other initiatives/projects as required

Expected Contributions:

Assist in the creation of strategic plans| approaches| and processes for the execution of key Consumer Operations initiatives

Develop and maintain detailed project and change management/communication plans with timelines/milestones for various projects

Analyze and monitor high-profile Continent Consumer Operations initiatives to help with reporting and resource prioritization

Compile and prepare information in PowerPoint for various stakeholder meetings with little guidance

Provide processes and communications that create accountability with project team and drive results

Improve processes| actively seek stakeholder feedback| and lead the delivery of key assignments

Analyze and summarize internal and external data for key stakeholders or meetings

Monitor success of initiatives/projects and existing programs/products/services

Additional Responsibilities:

Present ideas| expectations and information in a concise and organized manner

Use problem solving methodology for decision making and follow-up

Maintain positive working relations with stakeholders across disciplines

Manage time effectively and conduct activities in an organized manner

Facilitate cross-discipline meetings as required

Inform| update| and provide information to key stakeholders in a timely manner

Complies with Marriott International policies and procedures

Performs other duties as assigned to meet business needs

CANDIDATE PROFILE – KEY SKILLS AND EXPERIENCE DESIRED

Re quired:

Previous background in management consulting or project management; experienced professionals with more than five years of relevant industry experience are also encouraged to apply

High proficiency in MS PowerPoint and Excel

Exceptional project management| written and verbal presentation skills

Proven track record managing complex| multifunctional initiatives/projects

3 or 4-year degree from an accredited university; MBA or relevant advanced degree preferred

Experience within hospitality industries preferred

Skills:

Ability to develop “client-ready” presentations and communicate effectively to a broad range of stakeholders

Strong analytical skills for problem-solving| planning| budgeting and monitoring project work

Ability to quickly gain a clear and comprehensive understanding of strategies| priorities and initiatives and represent them to various stakeholders

Excellent interpersonal and stakeholder management skills

Ability to define and enforce project governance

Excellent eye for detail and ability to review deliverables for completeness and quality

Attributes:

Utilizes/exhibits systemic thinking; gets results by using systems and processes

Seeks input| drives for consensus and obtains closure

Demonstrates balanced judgment under pressure

Actively pursues and supports innovation and continual process improvement

Analytical and makes decisions using data and process| then moves quickly to action

Sets high performance standards for self and others and exhibits strong desire to achieve

Ability to quickly gain the trust and confidence of multiple stakeholders and constituencies

Ability to apply past learning to solve new challenges

Delivers results under potentially difficult conditions

Collaborates and works well in a creative| team-based approach to accomplishing work

Comfortable with complexity| ambiguity| and change

Active learner – able to enhance personal| professional and business growth through new knowledge and experiences

_

Event| Sales and Planning Executive – London Marriott Hotel Kensington

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Job Number 20020918
Job Category Sales and Marketing
Location London Marriott Hotel Kensington| 147 Cromwell Road| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

The Event Executive is responsible for incoming social and short lead
enquiries| from conversion through to seamless transition to operations for
event execution and back to sales. The Event Executive provides excellent
customer service through every element of the event or group enquiry|
utilizing strong selling skills and conducting hotel site visits where
required.

Prepares all event documentation and coordinates with all relevant hotel
departments and the customer to ensure consistent| high level service through
pre -event| during event and post event.

Recognizes opportunities to maximize revenue| conversion and drive repeat
business.

The ideal candidate will be a skilled negotiator and strategic thinker and
will be involved in maximizing the yield within rooms. This will require
excellent collaboration with our internal clients (on/off property sales|
revenue and conference & banqueting). The successful candidate will have
strong customer service skills and communication skills and must be able to
easily build rapport with our customers.

Good organizational and administrative skills are essential in order to manage
time effectively and meet deadlines.

_

Director Planning & Transformation – Europe Office – London

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Job Number 19159703
Job Category Rooms and Guest Services Operations
Location Europe Office – London| Barnard|s Inn| 86 Fetter Lane| London|
Greater London| United Kingdom
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Director| Europe Planning and Transformation will be responsible for
leading high-profile projects for the Continent and to provide thought
leadership| develop project plans| manage the project team| identify and
resolve issues and risks| provide timely updates to Continent leadership|
facilitate project-level meetings and executive level sponsor reviews| manage
project funds| and work collaboratively across the organization to produce
results. The Director will also participate as needed in the yearly initiative
prioritization process and help define business impacts for key strategic
projects.

The Director will also contribute to continually improving and evolving the
support services provided by the Planning and Transformation team through
enhancements to processes| tools and templates.

Scope

Scope Measures:

All MI Brands operating in Europe

Number of Direct Reports – None

Control or Influence of Budget – Influence YES

Job Description

Strategic Project Leadership

Gain alignment among Continent leadership and functional stakeholders.

Negotiate and influence project direction to achieve results.

Provide processes and communication tools and templates that create accountability and drive results.

Ensure deliverables meet needs| and can be implemented and sustained in the Market

Share project management best practices with key stakeholders.

Lead change management planning and communications.

Execute Project Governance to manage issues escalation| project prioritization| etc.

Management Consulting

Identify issues and form hypotheses.

Formulate| propose and implement recommendations.

Ensure stakeholders receive the assistance or resources required to implement the recommendations.

Lead and manage projects and cross-functional project teams.

Manage relationships with Continent and functional leadership to ensure needs is met.

Project Management

Manage Continent-wide projects and realize expected project benefits.

Troubleshoot issues by providing the transparency leadership needs to successfully manage problems and make informed decisions.

Identify and lead cross-functional teams to execute new initiatives/projects.

Accountable for Planning and Transformation deliverables and ensure project teams understand and execute their responsibilities effectively and efficiently.

Tracking and Measurement

Monitor success of initiatives/projects and existing programs/products/services.

Analyze and monitor high-profile Continent Operations initiatives to help with reporting and resource prioritization.

Establish and implement a measurement process to gauge success of projects.

Candidate Profile

Required:

At least 5 to 10 years of management consulting or project management.
Expertise and proven track record in managing complex| multifunctional initiatives.
Experience in providing direction and performing responsibilities via influence ability (as opposed to line management authority).
Proven success in introducing major change to complex organizations.
Experience using MS Excel| PowerPoint and Project.
Minimum BA degree; MBA or relevant advanced degree preferred.
Experience within lodging/hospitality industries| preferred.

Skills:

Exceptional project management and written and verbal presentation skills.
Ability to break-down| assign and ensure completion of work steps with various teams and without direct authority.
Strong influence skills including at senior organizational levels.
Ability to quickly gain a clear and comprehensive understanding of Operations strategies| priorities and initiatives and represent them to various constituencies across the Continent.
Ability to define and enforce project governance.
Strong analytical skills for planning| estimating| budgeting and monitoring project work.
Ability to enlist and motivate individuals and secure resources without direct authority.
Able to form and foster high performing teams.

Attributes:

Utilizes/exhibits systemic thinking; gets results by using systems and processes.
Seeks input| drives for consensus and obtains closure.
Driven| exhibits strong drive to achieve.
Demonstrates balanced judgment under pressure.
Negotiates with key stakeholders to resolve issues.
Possesses/exhibits leadership presence.
Strong inter-personal and meeting management skills.
Ability to establish credibility necessary to influence all organizational levels.
Actively pursues and supports innovation and continual process improvement.
Quick study| analytical| makes decisions using thorough the use of data and process| then moves quickly to action.
Sets high performance standards for self and others.
Ability to quickly gain the trust and confidence of multiple stakeholders and constituencies.
Persuasive.
Ability to apply past learning to solve new challenges.
Delivers results under potentially difficult conditions.

_

Groups & Events Executive Planner – Sheraton Grand London Park Lane

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Job Number 19146583
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Working with these five unique and well defined London Brands will unlock an
outstanding opportunity to build an emotional connection with our guests and
create superior service experiences. From the world of entertainment| at W
Leicester Square to the world of pure tradition| at The Park Tower
Knightsbridge| there is always something new to discover.

As a company that cares about your success| Marriott has developed integrated
Talent Management processes that will ultimately lead you rising to the top of
your career.

We strive to challenge our associates to develop through our world-class
learning and development programs| which will support you in your Marriott
Journey.

Job Summary

Oversee all on-site details for executing group events| develop and follow
checklist/itinerary| and troubleshoot event problems. Serve as liaison and
contact person for coordinating details of events with clients| outside
vendors| meeting planners| and others involved in events. Design| confirm| and
communicate room layouts and set-up requirements for special events. Enter and
retrieve information contained in computer databases using a keyboard| mouse|
or trackball to update records| files| and reservations. Transmit information
or documents using computer| mail| or facsimile machine. Operate standard
office equipment other than computers. Prepare weekly departmental payroll
paperwork. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees; and serve as
a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures| report
accidents and injuries| and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional| maintain
confidentiality of proprietary information| protect company assets| and
visually inspect tools| equipment| or machines. Welcome and acknowledge all
guests according to company standards| anticipate and address guests| service
needs| and thank guests with genuine appreciation. Speak with others using
clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 50
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Groups & Events Planning Executive – W London – Leicester Square

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Job Number 19125014
Job Category Food and Beverage & Culinary
Location W London – Leicester Square| 10 Wardour Street| London| Greater
London| United Kingdom
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Oversee all on-site details for executing group events| develop and follow
checklist/itinerary| and troubleshoot event problems. Serve as liaison and
contact person for coordinating details of events with clients| outside
vendors| meeting planners| and others involved in events. Design| confirm| and
communicate room layouts and set-up requirements for special events. Enter and
retrieve information contained in computer databases using a keyboard| mouse|
or trackball to update records| files| and reservations. Transmit information
or documents using computer| mail| or facsimile machine. Operate standard
office equipment other than computers. Prepare weekly departmental payroll
paperwork. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees; and serve as
a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures| report
accidents and injuries| and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional| maintain
confidentiality of proprietary information| protect company assets| and
visually inspect tools| equipment| or machines. Welcome and acknowledge all
guests according to company standards| anticipate and address guests| service
needs| and thank guests with genuine appreciation. Speak with others using
clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 50
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Groups & Events Executive Planner – Sheraton Grand London Park Lane

APPLY HERE

Job Number 19084943
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

KEY ATTRIBUTES

Ø Proven Group and/or planning professional with a minimum of 1 year planning
experience within a premium hospitality organisation

Ø Previous Group and/or Event planning experience essential

Ø Polished and professional communication skills – verbal and written

Ø Excellent standards of personal presentation

Ø Significant experience with Opera (or similar system)

Ø Word-processing skills| preferably with Microsoft Word| Excel| PowerPoint

MAIN SCOPE OF ROLE

As a member of the Group & Event Planning team| this position is responsible
for planning groups| events and conferences for The Sheraton Grand London Park
Lane Hotel| The Park Tower Knightsbridge| A Luxury Collection Hotel| Le
Meridien Piccadilly| W London Leicester Square and Aloft London Excel.
Responsibilities include managing groups| events and conferences once the
booking has been contracted through to the day of the actual event. This
position is responsible for liaising with clients in order to produce Event
Orders and Group recaps and to ensure that all the details of the event are
communicated to the Banqueting Operations team and all Group information is
communication to the Front Office Managers of each hotel in advance of each
event or group arrival.

## MAIN DUTIES & RESPONSIBILITIES

Ø Responsible for liaising with clients in order to collate all details
relating to upcoming groups| events or conferences in order to produce a
detailed and accurate Event Order and Group Recap to ensure all groups and
events are executed in line with clients expectations.

Ø Maintain timely tracking and follow-up of all allocated bookings. Ensuring
definite bookings are regularly followed up to secure accurate numbers as far
in advance as possible but no later than 5 days prior to arrival.

Ø Ensure adherence to Event Order distribution timelines and all event orders
are completed in expected timeframe.

Ø Identify operational limitations and sell only what we advertise and can
effectively manage operationally.

Ø Take responsibility and be empowered to make decisions when quoting for
upsell business| adhering to the pre-set strategic guidelines.

Ø Maintain effective and appropriate liaison with clients throughout the
planning process| coordinating planning site inspections and menu tastings
where appropriate. Ensure adherence to Site Inspection policies for all site
inspections and that VIP site inspections are conducted where applicable.

Ø Meet with and greet all key contact upon arrival for their event where
appropriate.

Ø When requested| represent Planning team at weekly Event Order meetings with
F&B and Operations teams.

Ø Communication daily with Event Planning Supervisor on any critical issues
relating to any upcoming events and any anticipated variances to forecasted
revenues.

Ø Ensure maximise upselling opportunities whenever possible to maximise
Banquet revenues.

Ø Follow the selling strategy from the Lead Management Team for Group Rooms
and Conference & Banqueting business. Work in accordance with selling
guidelines when upselling ensuring minimum numbers and pricing guidelines are
adhered to at all times.

Ø Develop and maintain close working relationships with operational
departments across all properties and ensure they are provided with accurate
and timely event orders| group and event summaries| ensuring a thorough
handover is administered to appropriate operational personnel for all Group
and Conference & Banqueting business on a timely basis prior to Event.

Ø Ensure adherence to the Hotel(s) credit policies and procedures and ensure
clients are made fully aware of all credit decisions| contract and deposit
requirements.

Ø Ensure close working relationship with the Billing Coordinators to ensure
accuracy of actualised revenue in Opera and final invoices. Assist with any
revenue or invoice queries to ensure these are addressed in a timely manner.

Ø Initiate customer follow up within 24 hours of departure to seek feedback
and rebook potential.

Ø Ensure all feedback| compliment and complaint emails are distributed to
appropriate departments and manage client follow-up together with Group &
Events Manager and Hotel Managers where necessary.

Ø Adhere to Marriott Telephone standards at all times.

Ø Ensure a thorough understanding of all Marriott corporate programs impacting
on group and banqueting business including but not limited to SPG Pro|
TEAMHOT| StarGroups| StarCite| ISAC| Top Line Group Optimiser (TLGO) and
Starwoodmeetings.com and ensure that these tools are maximised on a daily
basis.

Ø Ensure adherence to the EAME Marriott Standards in addition to the Central
London Standard Operation Procedure when utilising opera including but not
limited to the inputting of bookings| group blocks| contacts| activities and
status management.

Ø Ensure a good knowledge of Opera in order to be competent in checking
bedroom and function space availability.

Ø Ensure adherence to Marriott Standards for Payment Card Industry (PCI)
compliance at all times.

Ø Ensure adherence to all Group & Event Sales administration standards in line
with EAME Marriott Standards – including but not limited to updating Teamhot|
ISAC and SPG Pro enrolments.

Ø Ensure full and accurate knowledge of any Marriott Global or Divisional
Master Service Agreements and Preferred agreements to ensure enquiries and
commission payments from such accounts are handled accordingly.

Ø Effectively manage time ensuring the completion of all pre-set tasks on a
daily basis.

Ø Take responsibility and be empowered to make decisions when quoting for
business| adhering to the pre-set strategic guidelines.

Ø Contribute to an empowered dynamic environment in which all team members
take responsibility for their workload and professional development.

Ø Actively participate in all Marriott Global Sales Blitzes.

Ø Build strong relationships with Group & Events Department associates|
Proactive Sales team and Hotel operations teams| ensuring clear communication
between all departments. Liaise with each department when necessary ensuring a
good level of internal communication is maintained at all time to ensure
delivery of excellent guest service as appropriate.

Ø Maintain full and accurate knowledge of the competitive sets of the Central
London hotels.

Ø Prepare reports as required by Marriott| including SIMS| Opera reports|
conversion reports and financial revenue plan reporting when applicable.

Ø Attend daily & weekly group & events meetings and other meetings as
required.

Ø Actively participate in the Starvoice Survey process and support action
plans to address feedback within the department.

Ø Perform any duties deemed necessary and reasonable| requested by the Group &
Event Planning Supervisor| Events Manager| Metro Market Sales Leader or the
London Leadership Team.

]

Events Planner – Sheraton Heathrow Hotel – London

APPLY HERE

Job Number 19077028
Job Category Food and Beverage & Culinary
Location Sheraton Heathrow Hotel| Colnbrook By-Pass| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Working within the Events Team| this position has responsibility for handling
and managing groups and events from the contract stage to the event itself|
working to assist with| at a minimum| delivery of budgeted revenues| including
miscellaneous revenue. The position is also responsible for sending out the
final invoice and ensuring Accounts department has all necessary backup for
closing of accounts.

Utilize Opera input/booking procedures according to Company procedure.
Maintain this standard throughout the event planning process as well as
develop a good knowledge of Opera PMS in order to be competent in checking
bedroom availability.

Coordinate with rooms & banqueting functions effectively in order with all
operational departments including pre| during and post event| ensuring
compliment/feedback is communicated and followed-up together with Events
Manager.

Be proactive in seeking / creating new Group / Banqueting Accounts in
conjunction with Sales Team

To adhere to the standards set for usage of the systems in order to ensure
booking integrity| consistency & accuracy.

To maintain timely Invoicing or Events/Groups bills within 5 days of the event

Attend daily events briefing providing accurate updates on details of bookings
and activities.

To ensure definite bookings are regularly followed up and ensure block
information is updated on a monthly basis & provide accurate updates to the
DOS in order to support forecasting functions.

Effectively manages customer budgets to maximize revenue and meet customer
needs.

Maintain selling strategy of Group Rooms and Conference & Banqueting business

_

Groups & Events| Executive Planner – Sheraton Grand London Park Lane

APPLY HERE

Job Number 19001ACC
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

ESSENTIAL ATTRIBUTES:

Ø Previous reactive Event Sales and Events planning experience in Luxury
Hotels is essential

Ø Understanding of Opera programs Sales & Catering and PMS

Ø Minimum of 2 years’ experience in social events and wedding planning is
essential

Ø Passionately driven towards achieving revenue goals

Ø Professional and mature communication skills – verbal and written

Ø Excellent standards of personal presentation

Ø Word-processing skills| preferably with Microsoft Word| Excel| PowerPoint

MAIN SCOPE OF ROLE:

This position is responsible for handling of wedding and social enquires from
the initial stage through to planning details. The role will focus on The
Sheraton Grand London Park Lane Hotel and Le Meridien Piccadilly hotels| with
planning of some smaller scale events at The Park Tower| Knightsbridge| A
Luxury Collection Hotel| W London-Leicester Square and Aloft London Excel.
Responsibilities include ensuring that all allocated wedding and social
enquiries are responded to within the Marriott standard response time|
conducting sales and planning site visits as well as liaising with clients in
order to produce Event Orders and ensure that all the details of the event are
communicated to the Banqueting Operations team of each hotel in advance of
each event. This role is flexible working resource where working week hours
will be adjusted according to business levels.

##

## MAIN DUTIES & RESPONSIBILITIES

Ø Work closely with the Lead Management Team (LMT) and the Senior Social
Events Manager to ensure all social event enquiries are responded to at a
minimum within the Marriott standard response time of 24 hours.

Ø Ensure all allocated enquiries are followed up within 24 hours and
thereafter at regular intervals to drive conversion| ensure a clean function
diary and to ensure accurate reporting for the purposes of forecasting.

Ø Highlight enquiries which require Hotel Manager or Director of Sales’
assistance in order to drive conversion.

Ø Adhere to Marriott Telephone standards at all times.

Ø Ensure a thorough understanding of all Marriott corporate programs impacting
on group and banqueting business including but not limited to SPG Pro|
TEAMHOT| StarGroups| StarCite| Cvent| ISAC| Top Line Group Optimiser (TLGO)
and ensure that these tools are maximised on a daily basis.

Ø Ensure adherence to the EAME Marriott Standards in addition to the Central
London Standard Operation Procedure when utilising opera including but not
limited to the inputting of bookings| group blocks| contacts| activities and
status management.

Ø Ensure a good knowledge of Opera in order to be competent in checking
bedroom and function space availability.

Ø Ensure adherence to all Group & Event Sales administration standards in line
with EAME Marriott Standards – including but not limited to updating Teamhot|
ISAC and SPG Pro enrolments.

Ø Follow the selling strategy from the Lead Management Team for Banqueting
business| work in accordance with selling guidelines ensuring minimum numbers
and pricing guidelines are adhered to at all times.

Ø Ensure contracts are issued for all Banqueting associated business in line
with EAME Group Contracting process/template or short lead business contract
template.

Ø Ensure adherence to Event Order distribution timelines and all event orders
are completed in expected timeframe.

Ø Identify operational limitations and sell only what we advertise and can
effectively manage operationally.

Ø Maintain effective and appropriate liaison with clients throughout the
planning process| coordinating planning site inspections and menu tastings
where appropriate.

Ø Meet and greet all clients upon arrival for their event.

Ø Attend weekly events meeting with F&B and Operations teams at the Sheraton
Grand London Park Lane and Le Meridien Piccadilly based on events for the week
ahead.

Ø Communication daily with the Groups and Events Planning Manager on any
critical issues relating to any upcoming events and any anticipated variances
to forecasted revenues.

Ø Develop and maintain close working relationships with operational
departments across all properties and ensure they are provided with accurate
and timely event orders| ensuring a thorough handover is administered to
appropriate operational personnel for all banqueting business on a timely
basis prior to Event.

Ø Initiate customer follow up for feedback within 24 hours of departure.

Ø Ensure all feedback| compliment and complaint emails are distributed to
appropriate departments and manage client follow-up together with Group &
Events Planning Manager and Hotel Managers where necessary.

Ø Effectively manage time ensuring the completion of all pre-set tasks on a
daily basis.

Ø Take responsibility and be empowered to make decisions when quoting for
business| adhering to the pre-set strategic guidelines.

Ø Conduct site inspections at a time convenient to clients (this might take
place outside of business hours| mostly evenings and some weekends) to ensure
any such requests are accommodated. Ensure adherence to Site Inspection
policies for all site inspections and that VIP site inspections are conducted
where applicable.

Ø Contribute to an empowered dynamic environment in which all team members
take responsibility

for their workload and professional development.

Ø Actively participate in all Marriott Global Sales Blitzes.

Ø Build strong relationships with Group & Events Department team members|
Proactive Sales team and Hotel operations teams| ensuring clear communication
between all departments. Liaise with each department when necessary ensuring a
good level of internal communication is maintained at all time to ensure
delivery of excellent guest service as appropriate.

Ø Maintain full and accurate knowledge of the competitive sets of the Central
London hotels.

Ø Attend daily & weekly group & events meetings and other meetings as
required.

Ø Actively participate in the Engagement Survey process and support action
plans to address feedback within the department.

Ø Perform any duties deemed necessary and reasonable| requested by the Event
Sales Manager and Events Planning Manager.

Ø Ensure adherence to Marriott Standards for Payment Card Industry (PCI)
compliance at all times.

Ø Ensure adherence to the Hotel(s) credit policies and procedures and ensure
clients are made fully aware of all credit decisions| contract and deposit
requirements.

Ø Ensure close working relationship with the Billing Coordinators to ensure
accuracy of actualised revenue in Opera and final invoices. Assist with any
revenue or invoice queries to ensure these are addressed in a timely manner.

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Events Planner – Hilton London Tower Bridge Hotel

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JOB DESCRIPTION
 
What will I be doing?
Under the general guidance and direction of the Events Planning Manager| as
Events Planner| you will be responsible for the successful event planning of
conferences & events at the hotel. The Events Planner will interact frequently
with customers and Guests to learn about their needs and develop relationships
from which to earn repeat and expanded business.
Main responsibilities:
Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
Ensure high quality and attention to detail of numerous administration processes e.g billing and processing contracts| and updating Banquet Event Orders accurately.
Build strong relationships with customers| Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Accurate administration and control of all Meetings and Events related reservations and blocks.

To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate| confirmed and billing details documented and in line with the credit policy.

To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event.

To conduct Show rounds for companies & agents in line with the Company policy.

To support the Food & Beverage operations and room reservations team with information as required.

To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively.

To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment.

What are we looking for?

A Events Planner serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Demonstrated previous experience working in the Conference and Events function
Knowledge of the hotel property management systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Events Planner – Sheraton Heathrow Hotel – London

APPLY HERE

Job Number 19000V06
Job Category Food and Beverage & Culinary
Location Sheraton Heathrow Hotel| London| Greater London
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

The Event Planner is responsible to ensure a seamless transition from the
stage of planning an event to executing it through the operational
departments; provides excellent customer service throughout each element of
the event or group enquiry| utilizing strong organisational and upselling
skills; prepares all event documentation confirming it in writing with the
customer; coordinates between the relevant hotel departments and the customer
to ensure consistent high level of service throughout pre-event| during event
and post event; recognizes opportunities to maximize revenue| conversion and
drive repeat business; and takes personal responsibility to adhere to sales
and event brand standards for enquiry handling| event planning| pre & post-
event follow-up.

Specific Duties

To use personal expertise in menu planning| food presentation| meeting room set ups| audio-visual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts.
To adhere to the standards set for usage of the systems in order to ensure booking integrity| consistency & accuracy.
To sell to a pre-determined event and group strategy
Generate incremental revenue and deliver excellent guest service.
To conduct compelling show rounds to win the business
Proactively resolicits previous customers and event bookers for future opportunities.

_Guest Satisfaction_

Interacts with guests to obtain feedback on product quality and service levels.
Effectively responds to and handles guest problems and complaints| ensuring that all associates involved with the event understand the expectations and parameters.
Conducts pre and post-event meetings as required to review/communicate group needs and feedback.

_Sales and Revenue Management_

To sell products and services throughout the event process.
Participates in customer site inspections and assists with the sales process when necessary.
Effectively manages customer budgets to maximize revenue and meet customer needs.

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