Category: receptionist

Hotel Receptionist – Aloft London Excel

On: By: admin

APPLY HERE

Job Number 20015333
Job Category Rooms and Guest Services Operations
Location Aloft London Excel| One Eastern Gateway| London| Greater London|
United Kingdom
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Different. By design. Aloft London Excel is a bold hotel featuring loft-
inspired design in the hip East End! We are 5 minutes from London City Airport
next to the Excel Conference Center and a quick ride to the businesses of
Canary Wharf and the heart of this magnetic metropolis. Meet & mingle with
friends at our W XYZ bar| grab a sweet| savory or healthy snack from Re:Fuel
by Aloft| our 24/7 pantry| or play in our Re:Mix lounge. Aloft is designed for
the early adopter. Here| keeping up with the current technology is part of the
everyday.

This is where travel breaks the mold. Are you ready?

Explore our very big world

As a world-class leader in the travel industry| there’s no better place than
Marriott International to make your mark. Joining us| you’ll get to entertain
and meet people from all over the world as you build your experience. You’ll
find a place where your personality and ideas are appreciated just as much as
the work you do. And you’ll grow through opportunities to explore the
business| opening yourself to various career options. If you have the natural
ability to communicate and enjoy working with others| we welcome you to join
our global family.

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s
stay. With a genuinely warm welcome| you’ll be ready with answers to any
questions and happy to offer information about hotel services| facilities and
the local area. Anything to help make their visit that bit more special. And|
creating the smoothest check-out experience| you’ll make sure they leave us
happy too.

What you’ll do

• Process guest check-ins| assigning rooms and activating room keys

• Co-ordinate with Housekeeping to track readiness of rooms for check-in and
report any guest concerns

• Answer| respond to and process all guest calls| messages| questions or
concerns

• Give guests information and directions regarding property and local areas of
interest

• Process check-outs and resolving any disputed charges

• Process payments and room charges| as well as cashing guests’ personal and
traveller’s cheques

• Confirm reservations and cancellations| running daily reports on the number
of arrivals and departures

What we’re looking for

• A warm| people-oriented demeanor

• A team-first attitude

• Positive outlook and outgoing personality

• Flexibility| problem-solving skills and multi-tasking ability

• The ability to stand| sit or walk for extended periods of time across a work
shift

__

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers

• Encouraging management

• Wellbeing programs

• Learning and development opportunities

• Discounts on hotel rooms| gift shop items| food and beverage

• Recognition programs

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

__

_

Spa Receptionist – 24 hours – Luxury Country Hotel – Hanbury Manor Marriott Hotel & Country Club – London

On: By: admin

APPLY HERE

Job Number 20029268
Job Category Spa
Location Hanbury Manor Marriott Hotel & Country Club| Ware| Ware|
Hertfordshire| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Reception

1. To be aware of the Marriott Leisure & Spa SOP’s.

2. To be confident once trained in using Concept our booking system.

3. To be fully competent with the use the Reception shift checklists and One Vision Checklists

4. To be fully aware of the daily sell strategy| current sales strategy| special rates and promotions| corporate agreements and discount conditions.

5. To be fully versatile with all Leisure Club facilities and actively promote them.

6. To register members into the Club| taking into account legal requirements and Marriott standards.

7. To understand| moniter and manage the locker key issue system| as per procedure.

8. To understand our cancellation policy procedures and charges| and comply with them.

9. To understand VIP policies and liase with the Guest Relations Manager and the Front Office Manager regarding VIP’s. To liaise with Concierge regarding directing guests to their room| luggage handling and car parking procedures.

10. To be able to assist and deal with member and guest queries.

11. To be able to work shifts on a rota basis| including early morning| evening and weekends.

12. To be aware of and comply with departmental image standards.

13. To understand our Brand Standard requirements| and their implication on the Health Club and Hotel.

14. To understand Marriott’s Guest Satisfaction Survey and Guest Response and its implications on the Health Club and Hotel.

15. To ensure that guests receive a genuinely friendly| prompt and efficient service at all times.

16. To undertake appropriate training| as recommended by Reception supervisor or Director of Leisure.

17. To understand the signing in and out procedure and ensure that timesheets are handed to Reception Manager within the designated times.

18. To ensure you are fully aware of V.I.P.s and regular guests in house.

19. Ensure that balances between Concept and Opera are carried out on a daily basis.

20. To be responsible for a cash float| and ensure its security at all times| as per procedure..

21. Support the Health Club to drive income and deliver all aspects of the department budget

22. To ensure that day guests are properly welcomed| shown round and looked after during their day

23. To be responsible for booking all day guest packages in line with the standard procedure| and ensure all schedules are completed accurately.

24. To be responsible for recording any relevant information regarding treatment request on client history.

25. Ensure all information is correct on both Concept and Opera.

26. Ensure Guest history is kept up to date on Concept

27. To ensure all irregular voids| refunds and discounts are correctly documented and authorised by a senior member of staff.

28. To ensure all treatments are charged correctly onto Guests bills.

29. To be accountable for appropriate cashing up procedures ensuring the computer balances correctly at the end of each shift.

30. Develop both formal and informal communication channels between the functions of the department.

31. To deal promptly and courteously with any enquiries at the Reception Desk or on the telephone.

32. To maintain a consistence level of stores needed| and place orders when necessary.

33. To ensure leaflets| around Reception are constantly available and the area is tidy at all times.

34. Ensure that all department equipment is in good working order.

35. To ensure guest satisfaction| resolving problems| queries or complaints.

36. To be fully conversant with the product and service standards relating to other departments in the hotel

37. To ensure even distribution of treatment throughout the therapists.

38. To be punctual at all times.

39. As and when required suitably qualified and trained associates are required to conduct spa treatments.

_

Receptionist – London Marriott Hotel Twickenham

On: By: admin

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Job Number 20006215
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Twickenham| Rugby Road| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Spa Receptionist & Therapist Apprentice – Hanbury Manor Marriott Hotel & Country Club – London

On: By: admin

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Job Number 20020896
Job Category Spa
Location Hanbury Manor Marriott Hotel & Country Club| Ware| Ware|
Hertfordshire| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

To run the Health Club Reception desk| providing a caring| friendly| and
efficient service to our members and guests| and ensuring that all accounting
and security procedures meet Company requirements| with an emphasis on
excellent customer service at all times.

SCOPE / BUSINESS CONTEXT

A Full Time 40-hour position based at the Hanbury Manor Marriott Hotel.

Number of Direct Reports – 0

Rate of pay – £7.70 per hour + 10% retail commission (enhanced rate of pay over & above Government advisory rate for apprentices)
Reporting to – Leisure & Spa Supervisors

CANDIDATE PROFILE

Experience/Education or Certification/Skills and Knowledge:

Level 2 or 3 spa therapist qualification essential or studying towards
it

Strong Communication skills (verbal| listening| writing)
Pro-active and reliable
Able to work alone and within a team
Excellent interpersonal skills
Excellent self-presentation & grooming
Excellent Customer Care Skills

Good level of English essential

Able to deal with difficult situations professionally and efficiently

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Reception:

1) To be aware of the Marriott Leisure & Spa SOP’s.
2) To be confident once trained in using Concept our booking system.
3) To be fully competent with the use the Reception shift checklists and One
Vision Checklists
4) To be fully aware of the daily sell strategy| current sales strategy|
special rates and promotions| corporate agreements and discount conditions.
5) To be fully versatile with all Leisure Club facilities and actively promote
them.
6) To register members into the Club| taking into account legal requirements
and Marriott standards.
7) To understand| monitor and manage the locker key issue system| as per
procedure.
8) To understand our cancellation policy procedures and charges| and comply
with them.
9) To understand VIP policies and liase with the Guest Relations Manager and
the Front Office Manager regarding VIP’s. To liaise with Concierge regarding
directing guests to their room| luggage handling and car parking procedures.
10) To be able to assist and deal with member and guest queries.
11) To be able to work shifts on a rota basis| including early morning|
evening and weekends.
12) To be aware of and comply with departmental image standards.
13) To understand our Brand Standard requirements| and their implication on
the Health Club and Hotel.
14) To understand Marriott’s Guest Satisfaction Survey and Guest Response and
its implications on the Health Club and Hotel.
15) To ensure that guests receive a genuinely friendly| prompt and efficient
service at all times.
16) To undertake appropriate training| as recommended by Reception supervisor
or Director of Leisure.
17) To understand the signing in and out procedure and ensure that timesheets
are handed to Reception Manager within the designated times.
18) To ensure you are fully aware of V.I.P.s and regular guests in house.
19) Ensure that balances between Concept and Opera are carried out on a daily
basis.
20) To be responsible for a cash float| and ensure its security at all times|
as per procedure..
21) Support the Health Club to drive income and deliver all aspects of the
department budget
22) To ensure that day guests are properly welcomed| shown round and looked
after during their day
23) To be responsible for booking all day guest packages in line with the
standard procedure| and ensure all schedules are completed accurately.
24) To be responsible for recording any relevant information regarding
treatment request on client history.
25) Ensure all information is correct on both Concept and Opera.
26) Ensure Guest history is kept up to date on Concept
27) To ensure all irregular voids| refunds and discounts are correctly
documented and authorised by a senior member of staff.
28) To ensure all treatments are charged correctly onto Guests bills.
29) To be accountable for appropriate cashing up procedures ensuring the
computer balances correctly at the end of each shift.
30) Develop both formal and informal communication channels between the
functions of the department.
31) To deal promptly and courteously with any enquiries at the Reception Desk
or on the telephone.
32) To maintain a consistence level of stores needed| and place orders when
necessary.
33) To ensure leaflets| around Reception are constantly available and the area
is tidy at all times.
34) Ensure that all department equipment is in good working order.
35) To ensure guest satisfaction| resolving problems| queries or complaints.
36) To be fully conversant with the product and service standards relating to
other departments in the hotel
37) To ensure even distribution of treatment throughout the therapists.
38) To be punctual at all times.
39) As and when required suitably qualified and trained associates are
required to conduct spa treatments.

OTHER

• To attend department meetings. To action any tasks assigned during the
meeting.
• To complete ‘short take’ training on a daily basis.
• Report any unusual occurrences immediately to the Duty Manager or in his /
her absence the Director of Leisure.
• Any other duties as imposed by the needs of the business.
• To carry out any reasonable request by a senior manager.
• At all times strive to represent Marriott in the most professional and
courteous manager Comply with the Fire Safety Policy of the hotel. Ensure
staff use the correct cleaning materials and in the correct manner at all
times as laid down by the Control of Substances Hazardous to Health| (COSHH)
Regulations 1988 and maintain your department COSHH Register.
• Proactively support the Health and Safety Policy of the Hotel in conjunction
with the Health & Safety at Work Act 1974
• To support the departmental New Hire Trainers with new Hire Training in
order to achieve our training objectives and the Marriott Brand Standards
• Ensure all departmental associates adhere to the hotel image standards
• Ensure we maintain the Brand Standards at all times
• Complies with Marriott International Hotels Limited Regional Office policies
and procedures.
• To present all adjustment| corrections with correct correspondence and
relevant signature.
• To understand the Leisure and Hotel Fire| Bomb and Health & Safety
procedures| and to be able to action them.
• To maintain security of all Club and Hotel assets| and to report any loss or
damage to the Shift Leader.
• To comply with the Data Protection Act regarding the disclosure of
information.
• Set| maintain and review standards regularly to ensure the ‘Marriott Way’ is
achieved. To understand| and embrace| our Spirit to Serve culture and ethics
at all times.

APPRTC1

_

Receptionist – Front Desk – Hanbury Manor Marriott Hotel & Country Club – London

On: By: admin

APPLY HERE

Job Number 20012748
Job Category Rooms and Guest Services Operations
Location Hanbury Manor Marriott Hotel & Country Club| Ware| Ware|
Hertfordshire| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Night Receptionist – JW Marriott Grosvenor House London

On: By: admin

APPLY HERE

Job Number 20013549
Job Category Rooms and Guest Services Operations
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Receptionist – Front Office – Hanbury Manor Marriott Hotel & Country Club – London

On: By: admin

APPLY HERE

Job Number 19180540
Job Category Rooms and Guest Services Operations
Location Hanbury Manor Marriott Hotel & Country Club| Ware| Ware|
Hertfordshire| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Receptionist (Casual) – London Heathrow Marriott Hotel

On: By: admin

APPLY HERE

Job Number 20006073
Job Category Rooms and Guest Services Operations
Location London Heathrow Marriott Hotel| Bath Road| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Receptionist – London Heathrow Marriott Hotel

On: By: admin

APPLY HERE

Job Number 19170050
Job Category Rooms and Guest Services Operations
Location London Heathrow Marriott Hotel| Bath Road| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

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Night Receptionist (Casual) – London Heathrow Marriott Hotel

On: By: admin

APPLY HERE

Job Number 19173233
Job Category Finance and Accounting
Location London Heathrow Marriott Hotel| Bath Road| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Complete end-of-day activities including posting charges to accounts| running
night audit backup| and roll the date. Process all payment types such as room
charges| cash| checks| debit| or credit. Process adjustment vouchers| paid-
outs| correction vouchers| and miscellaneous charges. Print contingency lists
to have a record of all guests in case of emergency. Sell a room/accommodation
to guests without reservations based on availability. Operate telephone
switchboard station| process requests for wake up calls| and advise guest of
any messages. Complete the Room Rate Variance Report. Process all guest check-
ins and assign room. Activate or reissue room keys using electronic key
machine. Count bank at end of shift and secure bank. Balance and drop receipts
according to Accounting specifications. Report accidents| injuries| and unsafe
work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance expectations and standards. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

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