Sales Manager – Luxury – The Park Tower Knightsbridge – London

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Job Number 20011408
Job Category Sales and Marketing
Location The Park Tower Knightsbridge| a Luxury Collection Hotel| London|
101 Knightsbridge| London| Greater London| United Kingdom
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

Job Summary

By application of professional and advanced sales skills| develop and maintain
an account base within the Group| meetings| conference and events as well as
the Special Corporate segment| generating group| conference and banqueting
revenue and Special Corporate business for both Hotels. This role is goaled on
Group Rooms/Conference & Banqueting as well as Corporate transient revenue and
involves a combination of account management and new business prospecting.
Proactively manages relationships with multiple stakeholders. Works in-
conjunction with Global Sales office (GSO) and sales colleagues to ensure
sales account revenue targets are achieved through strategic account
management.

Candidate Profile

Education or Certification

· High School Diploma or equivalent required; Bachelor’s Degree in Hospitality
Management preferred

Experience

· Minimum 5 years proactive sales experience within a premium sales
organization preferably within the MICE segment

Skills and Knowledge

· Excellent selling skills and understanding of sales processes; can
effectively up-sell products and services; can bring a sale to closure

· Excellent knowledge of Luxury Sales process and able to sell for experience
and not rate

· Experience in Luxury is required

· Proven track record of sales performance and success within the referenced
segment

· Possesses excellent telephone sales skills

· Strong customer development and relationship management skills

· Knowledge of group| catering and meeting business

· Knowledge of contractual agreements and legal implications

· Ability to develop and implement successful sales strategies and strategic
sales plans for individual accounts

· Understands revenue management functions and account profitability

· Strong communication skills (verbal| listening| writing)

· Strong problem-solving skills

· Effective decision-making skills

· Ability to influence others

· Strong organization skills

· Good negotiation skills

· Ability to develop and maintain relationships e.g. associates| customers|
vendors

· Ability to use standard software applications

Balanced Scorecard Results: Implements strategies and executes activities to
drive financial results| guest satisfaction and market share.

· Sales and Marketing: Focuses on building the Hotel’s top line revenue by
executing against the sales strategy. Identifies and aggressively solicits new
accounts and business. Grows accounts managed within portfolio to exceed pre-
defined individual Hotel goals and contributes to team goals.

· Guest Satisfaction: Ensures sales information provided to the Hotel is
accurate| complete and timely and enables Hotel to meet or exceed guest
expectations. Continuously focuses on improving guest satisfaction to create
customer loyalty and increase market share.

Specific Duties

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Sales and Marketing

Manage an allocated portfolio of accounts| undertaking complete account management| taking responsibility for maintaining| servicing| contracting and developing your allocated account base. Coordinates and completes sales activity and follow-up with account team members| where applicable (Global Sales Office)

Actively search and prospect new accounts for Group| meeting| conference and events business to drive Group| Conference & Banqueting revenue into the Hotel.

Identifies and develops new markets/segments from accounts managed| including International where applicable.

Proactive Sales – Saturates and penetrates assigned accounts for group| catering and meeting business. Maintains current business relationships and networks for new business within accounts.

Executes sales strategy to achieve goals for hotel.

Hotel Communication – Coordinates with hotel operation team for site inspections and entertainment. Updates hotels on the status of their accounts and pending business and ensures follow-through and property “buy in” on customers service needs.

To follow key sales activities such a site inspection| client appointments| promotions| familiarisation trips and sales trips to deliver increased market penetration and revenue production goals.

To conduct domestic and international sales-trips| when applicable| focusing on strengthening existing and building new relationships to deliver increased account penetration and revenues.

To participate in sales trips| sales blitzes| trade shows| workshops and exhibitions as appropriate.

Assumes leadership role| as requested by Director of Sales and Marketing| on ad hoc task forces and special projects| including developing processes to identify potential new accounts.

Maintains accurate and up to date account data and reporting using account management system.

Participates on Global Sales Organization (GSO) teams as needed.

To maintain full and accurate knowledge of the competitive set of the hotel| monitor market activity and adjust strategy accordingly to market needs and trends.

To take responsibility to deliver team targets such as MI Leads| LPA Goals| and other projects set by the Cluster Director of Luxury Sales.

To complete a weekly sales report| detailing activities and financial results in line with company standards| goals and targets.

To prepare reports| as required| including GSPP (sales target & bonus platform) and opera production reports.

Attend weekly sales strategy meetings and other meetings| as required.

Be responsible for compiling own expense reports on a regular basis and submitting to the Cluster Director of Luxury Sales for approval.

Guest Satisfaction

Displays leadership in guest hospitality; exemplifies customer service and creates a positive example for guest relations.

Establishes clear expectations for customers and properties throughout the sales process.

Transfers accurate| complete and timely information to operating departments at the properties.

Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.

Participates in guest satisfaction review sessions to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues.

Other

Performs other duties as assigned to meet business needs.

To actively participate in the ESS process and support action plans to address issues within the department

To take an active role in mentoring and training new members into the team and offer guidance on all sales processes.

]

Lead Executive (London Sales Office) – Europe Office – London

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Job Number 20014627
Job Category Sales and Marketing
Location Europe Office – London| Barnard|s Inn| 86 Fetter Lane| London|
Greater London| United Kingdom
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Work closely with the Lead Manager to maximize revenue conversion through the
effective distribution of all leads/enquires across the sales teams| for all
participating hotels. Providing an efficient and effective sales qualification
process to quickly handle customers’ requirements within the pre-defined
parameters of participating hotels. To follow the required sales processes|
standard and KPI’s thought-out the customers journey.

Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Skills and Knowledge

Strong organization skills

Strong communication skills (verbal| listening| writing)

Strong decision-making skills

Good problem-solving skills

Good analytical skills

Ability to influence others

Knowledge of operations and associated challenges for all brands

Knowledge of all Marriott Lodging products| cultures and brand strategies

Good understanding of need time strategy as developed by Hotel Strategy Team

Ability to implement successful sales strategies for multiple properties.

Knowledge of contractual agreements and legal implications

Good selling skills and understanding of sales processes; can bring a sale to
closure

Ability to manage and balance group and local business

Knowledge of group business

Ability to use standard software applications and hotel systems

Ability to develop and maintain relationships e.g.| associates| customers|
vendors

Possesses excellent telephone sales skills

_

Sales Team Manager (London Sales Office) – Europe Office – London

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Job Number 20014622
Job Category Sales and Marketing
Location Europe Office – London| Barnard|s Inn| 86 Fetter Lane| London|
Greater London| United Kingdom
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Sales Team Manager functions as a team leader| responsible for the
execution and effective performance of the team; accountable for the pull
through of standard operating procedures| recruitment| recognition and
processes. The Sales Team Manager maximizes revenue through exceptional &
effective booking conversion| leading team to achieve assigned revenue and
business goals.

This position partners closely with the Director| London Sales Office| CSEM
and participating property Sales Leaders and General Managers to successfully
execute the sales strategy by focusing on transactional excellence on customer
accounts served in the market. Partners with Sales leaders| Revenue Management
and properties to close group and catering business. Builds and maintains
strong working relationships internally to enable cross-functional
communication and opportunity development.

The Sales Team Manager will be required to manage adhoc enquiries based on
staffing levels and business demand. Working with assigned hotels| the Sales
Team Manager provides an efficient and effective sales process| managing
customer enquiries within pre-defined parameters and to the required Marriott
Sales Call process standard. Effectively determines needs and presents
solutions| selling group room| conference and banqueting products which meet
customer needs.

Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Skills and Knowledge

Good selling skills and understanding of sales processes; can bring a sale to
closur

Possesses excellent telephone sales skills

Good customer development and relationship management skills

Knowledge of all Marriott Lodging products| cultures and brand strategies

Good understanding of need time strategy as developed by Hotel Strategy Teams

Knowledge of contractual agreements and legal implications

Computer / Data Entry Input Skills

Excellent sales skills to upsell products and services

Ability to manage and balance group and local business

Knowledge of group business

Ability to implement successful sales strategies for multiple properties

Knowledge of operations and associated challenges for all brands

Strong decision-making skills

Ability to influence others

Good problem-solving skills

Strong communication skills (verbal| listening| writing)

Strong organization skills

Ability to use standard software applications and hotel systems including SFA|
Opera| GPO| MARSHA etc.

Good analytical skills

Excellent negotiation skills

Strong customer and associate relation skills

Ability to develop and maintain relationships e.g.| associates| customers|
vendors

_

Intern-Global Sales Organisation (One Year Contract) – London GSO

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Job Number 19173187
Job Category Administrative
Location London GSO| 86 Fetter Lane| London| Greater London| United
Kingdom
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
The Global Sales Intern supports the team of Global Account Directors who are
managing transient| group and long stay business globally| across all brands
within the Marriott International Portfolio.
The Administrative Assistant provides support to the Vice President| Luxury
Brands| Europe

Location requirements: The Administrative Assistant is to be located at the
London office.

Language Requirements: High proficiency (speaking| reading and writing) in
English is required.

Travel Requirements: There is minimum business travel required.

Performs all work duties as assigned in order to meet business needs|
demonstrating flexibility and an adaptable nature

Support Global Groups UK Team in the generation of daily Cvent lead reports

Effectively manage the invitation process for the team|s annual customer
engagement calendar

Generate and distribute the weekly SFA status change report

Proactively support the team in preparing annual business planning documents

Create tailored quarterly review updates by region and market segment

Consolidate and proactively uncover all new hotel openings across all regions

Support TMC promotions and incentives with ad hoc marketing and promotion
requests

Direct and chase manual RFP|s for managed TMC accounts

Develop and maintain a quarterly dashboard| broken down by market| hotel and
industry

Timely communication with clients| property teams and colleagues

Organise| plan and prioritise work in order to accomplish goals

Generate and provide accurate| timely results in the form of reports and
presentations

Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

SKILLS AND KNOWLEDGE

Highly motivated| problem solver

Goal Focused

Team Player

Works well under pressure and is able to prioritise

Flexible approach

Excellent communication skills (verbal| Listening| Writing)

Good IT knowledge- ability to use standard software applications like MS
Office etc.

Sales and customer service orientated

Strong organizational skills

Languages and qualifications are an advance but not essential

_

Sales Manager – Sheraton Grand London Park Lane

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Job Number 20011367
Job Category Sales and Marketing
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by the London Sales Office (LSO).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Ensures business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Understanding Market Opportunities & Driving Revenue

Targets group/catering accounts| markets| or segments with heavy emphasis on proactive solicitation and account saturation.

Partners with group/catering counterparts to effectively manage the business opportunity.

Responds to incoming group/catering opportunities for the property that are outside parameters of the LSO.

Identifies| qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.

Focuses efforts on group/catering accounts with significant potential sales revenue.

Develops effective group/catering sales plans and actions.

Designs| develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage.

Understands the overall market – competitors’ strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for each property based on market conditions and individual property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

Handles complex business with significant revenue potential as well as significant customer expectations.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.

Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

Supports brand’s Service and Relationship Strategy| driving customer loyalty by delivering service excellence throughout each customer experience.

Provides excellent customer service in order to grow share of the account.

Executes brand’s Customer Service Standards and property’s Brand Standards.

Executes and supports the business Customer Service Standards and property’s Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to the property and brand.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.

Building Successful Relationships

Works collaboratively with off-property sales channels (e.g.| London Sales Office| National Sales| GSO| Cork reservations teams) to ensure sales efforts are coordinated| complementary and not duplicative.

Manages and develops relationships with key internal and external stakeholders.

Uses sales resources and administrative/support staff.

Additional Responsibilities

Utilizes intranet for resources and information (e.g.| Training Energizers| etc.).

Leverages available eTools (e.g.| eRooming Lists| eProposals etc.).

Conducts site inspections.

Creates contracts as required.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing| guest services| front desk| or related professional area.

OR

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; no work experience required.

Management Competencies

Leadership

· Professional Demeanor – Exhibiting behavioral styles that convey
confidence and command respect from others; making a good first impression and
representing the business in alignment with its values.

· Adaptability – Maintaining performance level under pressure or when
experiencing changes or challenges in the workplace.

Managing Execution

· Driving for Results – Setting high standards of performance for self
and/or others; assuming responsibility for work objectives; initiating|
focusing| and monitoring the efforts of self and/or others toward the
accomplishment goals; proactively taking action and going beyond what is
required

· Building and Contributing to Teams – Leading and participating as a
member of a team to move toward the completion of common goals while fostering
cohesion and collaboration among team members.

Building Relationships

· Coworker Relationships – Interacting with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Developing and sustaining relationships based
on an understanding of customer needs and actions consistent with brand’s
service standards.

Learning and Applying Personal Expertise

· Technical Acumen – Understanding and utilizing professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges

o Sales Ability: Persuasiveness – Using appropriate interpersonal styles
and communication methods to gain acceptance of a product| service| or idea
from prospects and clients.

o Sales Disposition – Demonstrating the traits| inclinations| and
outlooks that characterize successful salespersons; exhibiting behavior styles
that facilitate adaptation to the demands of the sales role.

o Supporting Sales Implementations – Supporting customers during the
implementation of sales contracts; seeking and taking appropriate actions on
customer feedback; taking responsibility for customer satisfaction and
loyalty.

· Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Using basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – The ability to add| subtract| multiply| or
divide quickly| correctly| and in a way that allows one to solve work-related
issues.

o Oral Comprehension – The ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Understanding written sentences and paragraphs
in work related documents.

o Writing – Communicating effectively in writing as appropriate for the
needs of the audience.

_

Sales Executive – Sheraton Heathrow Hotel – London

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Job Number 20028835
Job Category Sales and Marketing
Location Sheraton Heathrow Hotel| Colnbrook By-Pass| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

As Sales Executive| you will analyse local market trends and competitor
activity to generate new future business for the hotel. Specifically| you will
be responsible for performing the following tasks to the highest standards:

Being part of the Sales team| you will also be working closely with the Events
team. Executing daily| weekly and monthly tasks and assisting the events team
with day to day responsibilities as required.

Key responsibilities:

Generate and develop sales leads and contact potential clients to build business relationships

Account management; maintaining and developing relationships to increase repeat business

Analysis local market trends and competitor activity to identify new business leads

Prepare company contracts for the hotel in accordance with current business and pricing conditions

Ability to work with different business strategies and recognising potential opportunities

Ensures required systems are updated with all activities as appropriate

Perform other duties as assigned to meet business needs| demonstrating a flexible| adaptable nature

Building rapport with existing clients as well as new clients

Organise and host client entertaining| show rounds and familiarisation trips for key bookers and main decision makers.

What are we looking for?

Qualifications & Experiences

Minimum of 1 year hospitality sales experience with proven success

Ability to use standard software applications and hotel systems including OneSource / SFA| Opera| MARSHA preferred

Computer literacy| particularly word processing and spread sheets

Knowledge of Conference & Events and Group products and selling strategies

Effectively manages and develops relationships with key internal and external stakeholders

Responsible for client account development and to be proactive on the acquisition of new business

Competencies

Passionate about sales and hospitality

Proactive approach to meeting deadlines and targets

Good attention to detail with good analytical skills

Positive attitude and strong communication skills (verbal| listening| writing)

Self-motivated and a team player| outgoing and confident in your approach

Flexibility to respond to a range of different work situations

Effective decision-making skills and strong problem-solving skills

Ability to work under pressure and under own initiative

Demonstrate strong presentation skills

Co-operate with other departments in the hotel to create an exceptional guest experience and build strong| comprehensive sales programs

Personal Profile

Energetic| ambitious| confident and driven

Have meticulous attention to detail

A natural rapport with people to help you in your day-to-day dealings with the public

Support all co-workers and treat them with dignity and respect

Ability to develop and maintain positive and productive working relationship with other co-workers and departments

Partner with and assist others to promote an environment of teamwork and achieve common goals

Ability to encourage and motivate the team to perform their best by leading as an example| take responsibility for tasks and assignments| make decisions as appropriate and provide input on possible improvements

_

Marketing Executive – London Marriott Hotel County Hall

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Job Number 20021462
Job Category Sales and Marketing
Location London Marriott Hotel County Hall| The County Hall| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Promote awareness of brand image internally and externally. Use sales
techniques that maximize revenue while maintaining existing guest loyalty to
Marriott. Recognize opportunities to up-sell the customer and sell
enhancements to create a better Marriott experience or event. Encourage guests
or callers to purchase or schedule preview package sales/tours. Explain
details and requirements related to attending a sales presentation to
potential owners. Verify that individuals meet eligibility requirements for
preview package sales/tours prior to scheduling a tour for a Marriott vacation
club property. Determine and give complimentaries to guests as gifts for their
patronage (e.g.| rewards points| show tickets). Answer guest questions about
property facilities/services. Receive| record| and relay messages accurately|
completely| and legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand|
sit| or walk for an extended period of time. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Marketing and Communication Manager – London Marriott Hotel County Hall

APPLY HERE

Job Number 20012703
Job Category Sales and Marketing
Location London Marriott Hotel County Hall| The County Hall| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Discover the tranquillity of the London Marriott Hotel County Hall located
ideally in the bustling and vibrant SouthBank. Inspired by views of London’s
iconic landmarks and the building’s heritage| our hotel immerses guests in the
unique beauty of our borough. Situated in London’s former City Hall|
overlooking the Houses of Parliament| our accommodation and event venues share
the city’s rich history and embody the quintessentially British charm. Tucked
beside the River Thames and adjacent to Westminster Bridge| our hotel offers
views of the London Eye and Big Ben. After a restful night|s sleep| keep to
your workout routine in our state-of-the-art fitness centre or relax in the
indoor pool. Dine at Gillray’s Steakhouse & Bar| with over 100 gins| serving
locally sourced steaks from O’Shea|s Butchers or unwind at The Library for
Afternoon Tea. Hold your next business meeting or special event at our hotel.
We offer 7|071 square feet of elegant space and 12 event venues with fantastic
views.

JOB SUMMARY

Responsible for completing marketing plan for property. Manages all e-commerce
opportunities. Develops a good working relationship with tourism bureaus and
community leaders.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing or
related professional area.

OR

• 2-year degree from an accredited university in Marketing| Business
Administration| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Conducting Daily Marketing Activities that Achieve Department Goals

• Assists in region-wide coordination of rooms| food and beverage| spa| and
golf promotions.

• Develops leisure marketing plan that addresses the distribution of rate
offers| packages and programs designed to build occupancy.

• Maintains| updates| and manages all web sites.

• Coordinates offers and information for all publications and inserts with
regard to brand loyalty reward mailings.

• Develops brochure and property collateral materials.

• Participates in all property imaging work (e.g.| signage).

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Ensures consistent marketing message is communicated in all advertising and
collateral efforts.

• Manages marketing budget throughout year.

• Provides regular tracking/ROI and analysis of promotions and website/email
campaigns| using industry averages for ROI calculation| and uses this
knowledge in future planning.

• Tracks return on investment (ROI) of all marketing initiatives| including
online| direct mail and print advertising.

• Keeps track of actual versus planned marketing budgets and provides input
and recommendations as needed regarding reallocation of funding.

• Ensures consistency in individual property|s voice on all guest touchpoints
and marketing communications| not only following corporate graphic standards|
but also on behalf of the individual property.

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Evaluates new marketing opportunities for the property.

• Ensures property is represented on all quality internet sites that have the
potential of providing business.

• Works closely with respective Convention Bureaus and Chambers of Tourism.

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Develops strategic marketing plan for property| includes group| leisure and
local efforts.

• Plans and supervises all photo shoots| developing shot list while keeping
goals of property and brand image in mind.

Building Successful Relationships that Generate Sales & Marketing
Opportunities

• Identifies and communicates with distribution channels that can sell
distress inventory to drive property occupancy.

• Provides all sales channels with creative and unique tools to assist in the
sales and marketing of the property.

• Acts as liaison between corporate and individual properties in rolling out
programs and making sure that properties are taking advantage of all
opportunities provided through corporate.

• Works with media buyer to plan and execute advertising.

• Assists property in developing promotions for various campaigns| keeping in
mind strategy and goals of promotion as well as Look No Further prerequisites.

• Assists property with materials| tracking/analysis and presentations to
owners.

• Acts on behalf of property with all vendors| exacting a balance between
quality work and price| requesting estimates and approving all materials as
needed.

Additional Marketing Responsibilities

• Keeps detailed files and records on all matters relative to property|s
marketing materials (photo usage rights| vendor contracts| etc.).

• Ensures that property is following all corporate marketing guidelines.

• Approves all invoicing through MarrCom office.

_

Sales Executive – London Marriott Hotel Regents Park – London Marriott Hotel Regents Park

APPLY HERE

Job Number 20008461
Job Category Sales and Marketing
Location London Marriott Hotel Regents Park| 128 King Henry|s Road|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

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Multi Property Marketing Manager – London Marriott Hotel Twickenham

APPLY HERE

Job Number 20012779
Job Category Sales and Marketing
Location London Marriott Hotel Twickenham| Rugby Road| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Aloft Hotels

At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

JOB SUMMARY

The Multi Property Marketing Manager will support hotels Executive Teams and
overall hotel teams| leading the marketing strategy for _London Marriott
Twickenham| London Marriott Maida Vale & Aloft London Excel_.

The successful applicant will lead the development of the strategic marketing
plan for both hotels| including brand| digital| partnerships| tactical| and
communications. There are no direct reports at this stage.

Work with Marriott Digital Services to activate the strategic marketing plans
and hotel content online.

A candidate| who is demonstrates leadership| creative and forward-thinking in
their nature| is key to this role.

Publicity| online visibility| content strategy| brand activations| story-
telling and promotion are all means to accomplish the goal of enhanced hotel|
brand and business perception and when aligned with marketing objectives|
improved business.

Scope / Business Context

A Full Time position based between London Marriott Twickenham| London Marriott Maida Vale & Aloft London Excel _._

Dotted line reporting to Director of Marketing London

Candidate Profile

Education & Experience

BA Degree in marketing related function or equivalent higher education experience

4+ years progressive work experience in a marketing related role

Hospitality marketing related experience desirable

Skills and Knowledge

Demonstrates experience of developing marketing plans and campaigns including project management skills| briefing| planning and execution

Demonstrates strong organizational and marketing planning skills| with the ability to manage multiple projects at once

Demonstrates experience of managing and developing direct reports

Demonstrates a solid understanding of programmatic| meta and native online advertising initiatives

Demonstrates a working knowledge of digital marketing techniques| including paid social media| application of social media channels| use of customer communication channels including email and website management. Solid understanding of development for dynamic websites and/or Content Management Systems

Working knowledge of SEO and PPC campaign management

Ability to identify specific action steps| accountabilities and timelines for workload including able to hold self-accountable for achieving results

Ability to express oneself clearly| concisely and effectively in one-on-one and group settings| both written and verbally| to a wide range of stakeholders| and demonstrate experience in delivering clear| evenly paced presentations to gain consensus on marketing initiatives| using visually engaging content and alternative ways of communicating

Demonstrates an eye for detail and experience of delivering high quality and professional marketing creative| developed both internally and through the use of appropriate agency resources

Gains the confidence and trust of others through their own authenticity| ethical standards and follow-through on commitments

Acts independently to improve and increase skills and knowledge

Ability to use standard software applications| such as Microsoft Office| including advanced knowledge of PowerPoint and Excel. Basic Adobe Creative Suite knowledge desirable| in particular InDesign and Photoshop.

Core Work Activities

Lead the marketing planning and executive in partnership with the property Executive Teams| to support driving all key revenue streams including rooms| catering| F&B outlets etc

Manage & execute the day to day work of the marketing function in each respective hotel

Lead the process of developing and sharing new ideas and suggestions for improvements| being innovative and creative to provide a quality service to the hotels. Responsible for activating 360 marketing initiatives

Lead the development and activation of hotel core consumer messages and narrative across all areas of the business

Being a brand ambassador and key representative for sharing the hotel successes| stories and activations within the local area| London and Europe. Being the link between the brand and the hotel team to implement and share any changes| campaign and new brand standards.

Partner with Digital Marketing to develop the digital strategy for the hotels including HWS content| OTA content and paid media

Partner with PR teams to develop the communications strategy for the hotels including extending communications plans to 360 activations across all channels

Build relationships with key local partners and integrate the local culture within our hotel

Be the first point of contact for all reactive PR| marketing| digital enquiries| evaluate the opportunity and respond accordingly

Responsible for all of the hotel’s social media activity primarily centered around the hotel’s Facebook| Twitter| Instagram| LinkedIn| and other Social Media pages as created with the support of the marketing & social media executive

Understanding and responsible for Marketing budget| and processes related to this

Participate in the management of department|s controllable expenses to achieve or exceed budgeted goals

Manage hotels photography requirements

Manage the execution and fulfilment of projects as outlined on marketing communications plans and ensure the hotel team is aware of all brand marketing activations

Ensure the marketing calendar to ensure all promotion activity is documented and planned

Keep abreast of local area knowledge and events to support website enhancements and assist the team in maximising all revenue opportunities

Work closely with Revenue and Digital Marketing to ensure effective marketing of any hotel deals or promotions and support need and special event dates

Knowledge of overall hotel operations as they effect the department

Performs other related tasks as assigned by management

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