Job Number 20011408
Job Category Sales and Marketing
Location The Park Tower Knightsbridge| a Luxury Collection Hotel| London|
101 Knightsbridge| London| Greater London| United Kingdom
Brand The Luxury Collection
Position Type Management
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.
By application of professional and advanced sales skills| develop and maintain
an account base within the Group| meetings| conference and events as well as
the Special Corporate segment| generating group| conference and banqueting
revenue and Special Corporate business for both Hotels. This role is goaled on
Group Rooms/Conference & Banqueting as well as Corporate transient revenue and
involves a combination of account management and new business prospecting.
Proactively manages relationships with multiple stakeholders. Works in-
conjunction with Global Sales office (GSO) and sales colleagues to ensure
sales account revenue targets are achieved through strategic account
Education or Certification
· High School Diploma or equivalent required; Bachelor’s Degree in Hospitality
· Minimum 5 years proactive sales experience within a premium sales
organization preferably within the MICE segment
Skills and Knowledge
· Excellent selling skills and understanding of sales processes; can
effectively up-sell products and services; can bring a sale to closure
· Excellent knowledge of Luxury Sales process and able to sell for experience
and not rate
· Experience in Luxury is required
· Proven track record of sales performance and success within the referenced
· Possesses excellent telephone sales skills
· Strong customer development and relationship management skills
· Knowledge of group| catering and meeting business
· Knowledge of contractual agreements and legal implications
· Ability to develop and implement successful sales strategies and strategic
sales plans for individual accounts
· Understands revenue management functions and account profitability
· Strong communication skills (verbal| listening| writing)
· Strong problem-solving skills
· Effective decision-making skills
· Ability to influence others
· Strong organization skills
· Good negotiation skills
· Ability to develop and maintain relationships e.g. associates| customers|
· Ability to use standard software applications
Balanced Scorecard Results: Implements strategies and executes activities to
drive financial results| guest satisfaction and market share.
· Sales and Marketing: Focuses on building the Hotel’s top line revenue by
executing against the sales strategy. Identifies and aggressively solicits new
accounts and business. Grows accounts managed within portfolio to exceed pre-
defined individual Hotel goals and contributes to team goals.
· Guest Satisfaction: Ensures sales information provided to the Hotel is
accurate| complete and timely and enables Hotel to meet or exceed guest
expectations. Continuously focuses on improving guest satisfaction to create
customer loyalty and increase market share.
The following are specific responsibilities and contributions critical to the
successful performance of the position:
Sales and Marketing
Manage an allocated portfolio of accounts| undertaking complete account management| taking responsibility for maintaining| servicing| contracting and developing your allocated account base. Coordinates and completes sales activity and follow-up with account team members| where applicable (Global Sales Office)
Actively search and prospect new accounts for Group| meeting| conference and events business to drive Group| Conference & Banqueting revenue into the Hotel.
Identifies and develops new markets/segments from accounts managed| including International where applicable.
Proactive Sales – Saturates and penetrates assigned accounts for group| catering and meeting business. Maintains current business relationships and networks for new business within accounts.
Executes sales strategy to achieve goals for hotel.
Hotel Communication – Coordinates with hotel operation team for site inspections and entertainment. Updates hotels on the status of their accounts and pending business and ensures follow-through and property “buy in” on customers service needs.
To follow key sales activities such a site inspection| client appointments| promotions| familiarisation trips and sales trips to deliver increased market penetration and revenue production goals.
To conduct domestic and international sales-trips| when applicable| focusing on strengthening existing and building new relationships to deliver increased account penetration and revenues.
To participate in sales trips| sales blitzes| trade shows| workshops and exhibitions as appropriate.
Assumes leadership role| as requested by Director of Sales and Marketing| on ad hoc task forces and special projects| including developing processes to identify potential new accounts.
Maintains accurate and up to date account data and reporting using account management system.
Participates on Global Sales Organization (GSO) teams as needed.
To maintain full and accurate knowledge of the competitive set of the hotel| monitor market activity and adjust strategy accordingly to market needs and trends.
To take responsibility to deliver team targets such as MI Leads| LPA Goals| and other projects set by the Cluster Director of Luxury Sales.
To complete a weekly sales report| detailing activities and financial results in line with company standards| goals and targets.
To prepare reports| as required| including GSPP (sales target & bonus platform) and opera production reports.
Attend weekly sales strategy meetings and other meetings| as required.
Be responsible for compiling own expense reports on a regular basis and submitting to the Cluster Director of Luxury Sales for approval.
Displays leadership in guest hospitality; exemplifies customer service and creates a positive example for guest relations.
Establishes clear expectations for customers and properties throughout the sales process.
Transfers accurate| complete and timely information to operating departments at the properties.
Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.
Participates in guest satisfaction review sessions to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues.
Performs other duties as assigned to meet business needs.
To actively participate in the ESS process and support action plans to address issues within the department
To take an active role in mentoring and training new members into the team and offer guidance on all sales processes.