Category: telephone

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Job Number 20013531
Job Category Rooms and Guest Services Operations
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

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Job Number 19159006
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Park Lane| 140 Park Lane| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
The London Marriott Hotel Park Lane is perfectly placed in the city centre|
our five-star hotel surrounds you with bespoke luxury amenities in the midst
of some of London|s most famous attractions. Intuitively designed rooms and
suites are infused with boutique-inspired touches and offer plush bedding|
marble bathrooms and 24-hour room service. Settle in for a meal| afternoon tea
or evening cocktails at Lanes of London| or stretch your muscles at the
exceptional Club at Park Lane| our fitness centre featuring an indoor pool|
steam rooms| massage services and a cutting-edge gym. Our light-filled venues|
superior planning and world-class catering services make us a superb choice
for hosting impressive business meetings| social events| weddings and more.
When it|s time to explore London| you|ll find the best of the city lies just
beyond our hotel doors – from Hyde Park and Oxford Street to Marble Arch.

Why should you work with us …

In addition to the benefits| you would expect being part of a brand of our
calibre| you will also be offered:

20% food and beverage discount in Lanes of London

Exciting Learning and Development opportunities at all levels

Loan offered to help buy a season ticket for travel to and from work in London

Cycle to work scheme

National and international career development opportunities

Access to free language lessons

Discount at major retailers across the UK

Opportunity to be a part of our Employee Relations Committee team who are committed to Take Care and Corporate Social Responsibility initiatives

Reward and recognition; chance to become our Employee of the Month or Manager of the Quarter

Meals on duty| uniform provided and laundered free of charge

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

]

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Job Number 19159646
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Canary Wharf| 22 Hertsmere Road Canary
Wharf| London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
_Marriott International_ has 30 brands| more than 7|000 properties across
131 countries and territories| and we’re still growing. We celebrate the
dreamers who make their own mark| and with good reason. Our founders| J.W. and
Alice Marriott started with a small idea| a root beer stand. From there| it
grew into a small hotel business| and then another| bigger one. Together they
created something that changed their future—and maybe yours. A great career
has always been a great adventure. Now it’s your turn.

_Marriott Canary Wharf_ is a unique 5 hotel combining 2 Marriott
brands ideally placed in Canary Wharf| provides convenient access to top
attractions in London| including the O2 Arena| ExCeL| and Olympic Park. Join
us here at the London Marriott Hotel Canary Wharf for an unforgettable
experience.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

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