Analyst- IT Technical Analysis – DELL – London


## Analyst- IT Technical Analysis
Competitive salary
London- UK
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as an Analyst- IT Technical Analysis on
our On- Site Services team in London – UK.
Why do Dell customers remain Dell customers? It`s because of our consistently
high levels of customer service. Our IT Technical Analysis team is the foca

point of this commitment. We provide technical support and training to PC an

PC network users. Known for our versatility across the technical spectrum- w

use hardware and software tools to solve problems while supporting- installin

and maintaining PCs- LANs- server hardware- operating systems- software an

related-IT sanctioned peripherals

Dell is a collective of customer-obsessed- industry-leading visionaries. At
our core is a commitment to diversity- sustainability and our communities. We
offer unparalleled growth and development opportunities for our team members.
We believe that technology is essential for driving human progress- and we`re
committed to providing that technology to people and organizations everywhere-
so they can transform the way they work and live.

Key Responsibilities

Installs and supports both hardware and software components for user group Performs preventive maintenance- test and repair of equipment
Evaluates system configuration and software to ensure effective use of hardware resources Addresses and resolves hardware- software and customer issues
Engages users to determine their potential future business requirements Provides positive customer experience with each customer interaction
​Responsible for installation and maintenance of routine hardware/software systems and supporting smaller user groups

Essential Requirements

Supports simple hardware/software applications Receives instruction and implements ways to optimize PC hardware resources in achieving business objectives
Assists with maintenance of local area network server systems Impact is on limited to smaller areas of the business
Responsible for a single or small group of basic applications Regularly receives direction
Excellent Communication and Organizational skills


We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.


Our people are the most critical component of our long-term success and their
health and well-being are our priority. You will enjoy a comprehensive-
locally competitive benefits package.
Read our Equal Employment Opportunity Policy

Closing Date: 01 November 2019

If you require any assistance in applying for an open position or have
specific requirements to attend an interview- please contact
As members of the disability confident scheme- we guarantee to interview all
disabled applicants who meet the minimum criteria for the vacancies and ensure
our recruitment process is inclusive and accessible.
Dell is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race- color- religion- sex
(including pregnancy)- sexual orientation- gender identity and/or expression-
national origin- protected veteran status- disability- genetics- or
citizenship status (when otherwise legally authorized to work) and will not be
discriminated against on the basis of such characteristics or any other status
protected by the laws or regulations in the locations where we operate. Dell
encourages applicants of all ages.


Are you someone with a passion for customer service- excellence in all you do
with good technical aptitude and great interpersonal skills? If this sounds
like you then Dell UK|s onsite services team could be the right team for you.

We are responsible for supporting around 4000 employees in the UK with IT
incidents- requests and infrastructure maintenance as well as delivering
productivity coaching.

The ideal candidate will be a natural when it comes to interacting with people
whilst working in a fast paced- demanding and truly friendly environment. As
this is a site based role- this role is based onsite at our new London
Creechurch office in the heart of the City and is full time.

You should have had 3 years in a similar role and be familiar with SLA|s as
well as ticket logging via applications such as ServiceNow. Attention to
detail and fair technical ability are a must.

In return we offer a great atmosphere you want to work in with competitive
compensation- bonus scheme- private healthcare and more. Travel may be
required within the UK from time to time.

Job Family: Information-Technology Job ID: R039669