Assistant Bar & Lounge Manager - Sheraton Grand London Park Lane

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Job Number 19108205
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for Palm Court daily shift operations and supervision of staff.
Position assists with promoting the lounge| menu planning| maintains
standards| assists servers on the floor during peak periods and manages
property liquor inventories and controls. Strives to ensure guest and employee
satisfaction while maintaining the operating budget. Accountable for enforcing
all legal obligations professionally and consistently. Determines training
needed to accomplish goals| then implements plan. Strengthens the food and
beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

CORE WORK ACTIVITIES

Managing Bar & Lounge Operations

· Implements agreed upon beverage policy and procedures in Palm Court.

· Manages in compliance with all local beverage and liquor laws.

· Monitors adherence to all liquor control policies and procedures.

· Attends pre- and post-convention meetings as needed to understand group
needs

· Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

· Participates in the management of department|s controllable expenses to
achieve or exceed budgeted goals.

· Manages to achieve or exceed budgeted goals.

· Ensures compliance with all Bar/Lounge policies| standards and procedures.

· Maintains food handling and sanitation standards.

· Ensure standards for afternoon tea service are maintained at all time.

· Be pro active in controlling crockery stocks and organize replacement as
necessary.

· Establishes par levels for supplies| liquor| beer| wine and equipment and
completes requisitions to replenish shortages or additional items needed for
anticipated business.

· Assists with developing menus and promotions as necessary.

· Monitor and maintain cleanliness and working condition of departmental
equipment| supplies and work areas

Leading Palm Court Team

· Trains staff on liquor control policies and procedures.

· Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

· Ensures employees understand expectations and parameters.

· Communicates critical information to the Bar/Lounge staff regarding each
event.

Ensuring Exceptional Customer Service

· Provides excellent customer service.

· Interacts with guests to obtain feedback on product quality and service
levels.

· Responds effectively to guest problems and complaints.

· Empowers employees to provide excellent customer service.

· Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

· Provides feedback to individuals in an effort to improve service
performance.

· Reviews GSS scores and guest satisfaction results with employees.

Managing Human Resource Activities

· Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

· Participates in the development and implementation of corrective action
plans.

MANAGEMENT COMPETENCIES

Leadership

—

· Adaptability – Determines how change impacts self and others; displays
flexibility in adjusting priorities; and communicates both the reasons for
change and how it impacts the workplace.

· Communication – Customizes approach to conveying complex information
and ideas to others in a convincing and engaging manner; appropriately
interprets verbal and non-verbal behavior; and models active listening to
ensure understanding..

· Problem Solving and Decision Making – Models and coaches others on
breaking complex issues into manageable parts| identifying and evaluating
alternatives and their implications before making decisions| and involving and
gaining agreement from others when making key decisions.

· Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Leads and participates as a member
of a team to move the team toward the completion of common goals while
fostering cohesion and collaboration among team members.

· Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

· Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements for self and/or others to accomplish goals and ensure work is
completed.

Building Relationships

· Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of team
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.

· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information to
manage everyday operations and generate innovative solutions to approach team|
business| and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges

o Bar – Knowledge of general bar operations including local and state
liquor regulations; liquor| beer| and wine brands; inventory management for
bar operations; preparation and presentation of drinks; management of banquet
bar operations; knowledge of Training in Intervention Procedures in the
Service of Alcohol or equivalent programs to ensure fluency in safe service of
alcohol.

o Bar Concepts – Promotion of beer| wine| and spirits to drive awareness
and sales; marketing restaurant and bar concepts and events; knowledge of
industry trends in food| beverage| and design to maintain competitive.

o Customer and Personal Service – Knowledge of principles and processes
for providing customer and personal services. This includes customer needs
assessment| meeting quality standards for services| and evaluation of customer
satisfaction.