Job Number 19155383
Job Category Housekeeping & Laundry
Location London Marriott Hotel Grosvenor Square| Grosvenor Square|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
A new and exciting opportunity awaits you at one of London’s most iconic and
sought after postcodes situated in the Heart of Mayfair. London’s Original
Marriott hotel boasts 237 newly renovated rooms within walking distance of one
of the world’s most popular shopping destinations.
A 1920’s Award Winning Speak-easy cocktail bar| 2 Gordon Ramsay restaurants on
property and the largest open space Ballroom in London. The London Marriott
Grosvenor Square is renowned for its excellent service and making memories
that last a lifetime.
This position is an exciting Management opportunity that is responsible for
the daily shift operations of Housekeeping| Fitness Centre and Laundry.
Directs and works with associates to ensure hotel guestrooms| public space and
associate areas are clean and well maintained. Position assists in ensuring
guest and associate satisfaction is achieved while maintaining the operating
budget. Assisting in completing LPP and associate development plans acting as
mentors in their careers.
Effective influence skills
Strong consensus building skills
Effective conflict management skills
Effective change management skills
Good training/facilitator skills
Knowledge of purchasing| inventory controls| supplies and equipment
Knowledge of Statutory Health and Safety requirements
_Scope and business Context_
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve service performance.
Attends pre- and post-convention meetings as needed to understand group needs and communicates critical information to the Housekeeping staff.
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Participates in the hiring| development and retention of a diverse workforce
to deliver excellent products and services. Sustains a work environment that
focuses on fair and equitable treatment and associate satisfaction to enable
Supervises the daily operation of the Housekeeping and related areas to
achieve or exceed budget expectations.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies| standards and procedures.
Supervises the Laundry and Recreation areas| if applicable.
Performs hourly job functions if necessary.
Supervises Housekeeping and related areas in absence of the Executive Housekeeper.
Operates all department equipment as necessary and reports malfunctions.
Supervises staffing levels to ensure that guest service| operational needs| and financial objectives are met.
Supports and supervises an effective inspection program for all guestrooms and public space.
Communicates areas that need attention to staff and follows up to ensure understanding.
Works with the Sales department to coordinate room inspections for VIP guests.
Inspects guestrooms on a daily basis.
Supervises the hotel general cleaning schedule.
Effectively implements new cleaning techniques| supplies and equipment.
Assists in the ordering of guestroom supplies| cleaning supplies and uniforms.
Ensures all associates have proper supplies| equipment and uniforms.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Supervises turndown service and special needs of VIPs.
Works effectively with the Engineering department on guestroom maintenance needs.
Ensures staff is aware of energy conservation efforts and monitors compliance with procedures.
Helps train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.
Participates as needed in the investigation of associate accidents.
Understands and complies with loss prevention policies and procedures.
Supports modified duty and MRT programs and activities.
Attends weekly sales strategy meeting as needed.