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Job Number 19159006
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Park Lane| 140 Park Lane| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
The London Marriott Hotel Park Lane is perfectly placed in the city centre|
our five-star hotel surrounds you with bespoke luxury amenities in the midst
of some of London|s most famous attractions. Intuitively designed rooms and
suites are infused with boutique-inspired touches and offer plush bedding|
marble bathrooms and 24-hour room service. Settle in for a meal| afternoon tea
or evening cocktails at Lanes of London| or stretch your muscles at the
exceptional Club at Park Lane| our fitness centre featuring an indoor pool|
steam rooms| massage services and a cutting-edge gym. Our light-filled venues|
superior planning and world-class catering services make us a superb choice
for hosting impressive business meetings| social events| weddings and more.
When it|s time to explore London| you|ll find the best of the city lies just
beyond our hotel doors – from Hyde Park and Oxford Street to Marble Arch.
Why should you work with us …
In addition to the benefits| you would expect being part of a brand of our
calibre| you will also be offered:
20% food and beverage discount in Lanes of London
Exciting Learning and Development opportunities at all levels
Loan offered to help buy a season ticket for travel to and from work in London
Cycle to work scheme
National and international career development opportunities
Access to free language lessons
Discount at major retailers across the UK
Opportunity to be a part of our Employee Relations Committee team who are committed to Take Care and Corporate Social Responsibility initiatives
Reward and recognition; chance to become our Employee of the Month or Manager of the Quarter
Meals on duty| uniform provided and laundered free of charge
Job Summary
Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
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