At Your Service Shift Leader – London Marriott Hotel Canary Wharf


Job Number 19171893
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Canary Wharf| 22 Hertsmere Road Canary
Wharf| London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
_Marriott International_ has 30 brands| more than 7|000 properties across
131 countries and territories| and we’re still growing. We celebrate the
dreamers who make their own mark| and with good reason. Our founders| J.W. and
Alice Marriott started with a small idea| a root beer stand. From there| it
grew into a small hotel business| and then another| bigger one. Together they
created something that changed their future—and maybe yours. A great career
has always been a great adventure. Now it’s your turn.

_Marriott Canary Wharf_ is a unique 5 hotel combining 2 Marriott
brands ideally placed in Canary Wharf| provides convenient access to top
attractions in London| including the O2 Arena| ExCeL| and Olympic Park. Join
us here at the London Marriott Hotel Canary Wharf for an unforgettable

Job Summary

Answer| record| and process all guest requests| questions| or concerns via
telephone| email| chat| and mobile communication devices. Operate telephone
switchboard| process guest requests for wake up calls| and connecting and
directing calls to the appropriate extension. Receive| record| and relay
messages accurately. Log all guest requests or issues into computer| contact
appropriate individual or department (e.g.| Bellperson| Housekeeping)| and
follow up with guest to ensure their request has been resolved to their
satisfaction. Provide information to guests about room features| property
amenities| and local areas of interest. May process food & beverage orders|
answer questions on menu selection and record transactions in point-of-sale
system. Assist guests with accessing internet and guestroom entertainment.
Follow up with guests to ensure their requests or problems have been met to
their satisfaction. Communicate parking procedures to guests/visitors.Assist
management in training| motivating| and coaching employees; and serve as a
role model. Report accidents| injuries| and unsafe work conditions to manager;
and maintain awareness of undesirable persons on property premises.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests’ service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.