Job Number 19142535
Job Category Food and Beverage & Culinary
Location Aloft London Excel| One Eastern Gateway| London| Greater London|
Brand Aloft Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.
Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Complete opening and closing duties as necessary|
including setting up necessary supplies and tools| cleaning all equipment and
areas| locking doors| etc. Maintain cleanliness of work areas throughout the
day| practicing clean-as-you-go procedures. Monitor dining rooms for seating
availability| service| safety| and well being of guests. Complete work orders
for maintenance repairs and submit to appropriate department or contact
directly for urgent repairs. Report any employee| guest| and/or vendor
incidents and accidents to management and Loss Prevention at the time of the
incident and/or accident. Communicate information to manager/supervisor by
documenting pertinent information in appropriate department.
Assist management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees; and serve as a role
model. Follow all company and safety and security policies and procedures;
report accidents| injuries| and unsafe work conditions to manager; and
complete safety training and certifications. Ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests’ service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language. Develop
and maintain positive working relationships with others| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Read and
visually verify information in a variety of formats (e.g.| small print).
Visually inspect tools| equipment| or machines (e.g.| to identify defects).
Stand| sit| or walk for an extended period of time or for an entire work
shift. Move| lift| carry| push| pull| and place objects weighing less than or
equal to 50 pounds without assistance. Grasp| turn| and manipulate objects of
varying size and weight| requiring fine motor skills and hand-eye
coordination. Move through narrow| confined| or elevated spaces. Move up and
down stairs and/or service ramps. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Perform other reasonable
job duties as requested by Supervisors.
Safety and Security
§ Report work related accidents| or other injuries immediately upon occurrence
§ Follow company and department safety and security policies and procedures to
ensure a clean| safe| and secure environment.
§ Identify and correct unsafe work procedures or conditions and/or report them
to management and security/safety personnel.
§ Follow property specific procedures for handling emergency situations (e.g.|
evacuations| medical emergencies| natural disasters).
§ Follow policies and procedures for the safe operation and storage of tools|
equipment| and machines.
§ Complete appropriate safety training and certifications to perform work
§ Maintain awareness of undesirable persons on property premises.
§ Use proper equipment| wear appropriate personal protective clothing (PPE)|
and employ correct lifting procedures| as necessary| to avoid injury.
Policies and Procedures
§ Follow company and department policies and procedures.
§ Protect the privacy and security of guests and coworkers.
§ Maintain confidentiality of proprietary materials and information.
§ Ensure uniform| nametags| and personal appearance are clean| hygienic|
professional and in compliance with company policies and procedures.
§ Protect company tools| equipment| machines| or other assets in accordance
with company policies and procedures.
§ Perform other reasonable job duties as requested by Supervisors.
§ Address guests| service needs in a professional| positive| and timely
§ Assist other employees to ensure proper coverage and prompt guest service.
§ Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.
§ Anticipate guests| service needs| including asking questions of guests to
better understand their needs and watching/listening to guest preferences and
acting on them whenever possible.
§ Actively listen and respond positively to guest questions| concerns| and
requests using brand or property specific process (e.g.| LEARN| PLEASED| Guest
Response| LEAP) to resolve issues| delight| and build trust.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Engage guests in conversation regarding their stay| property services| and
§ Provide assistance to individuals with disabilities| including assisting
visually| hearing| or physically-impaired individuals within guidelines (e.g.|
escorting them when requested| using words to explain actions| writing
directions on paper| moving objects out of the way| or offering access to
Braille or TDD phones).
§ Speak to guests and co-workers using clear| appropriate and professional
§ Provide assistance to coworkers| ensuring they understand their tasks.
§ Talk with and listen to other employees to effectively exchange information.
§ Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.
§ Discuss work topics| activities| or problems with coworkers| supervisors| or
managers discreetly and quietly| avoiding public areas of the property.
§ Prepare and review written documents (e.g.| daily logs| business letters|
memoranda| reports)| including proofreading and editing written information to
ensure accuracy and completeness.
§ Serve as a departmental role model or mentor by working alongside employees
to perform technical or functional job duties.
§ Assign and ensure work tasks are completed on time and that they meet
appropriate quality standards.
§ Ensure employee compliance with company standards and policies and external
regulations (e.g.| safety| OSHA| department-specific procedures such as food
§ Encourage and motivate employees to perform their best| take responsibility
for tasks and assignments| make decisions and provide input on possible
§ Assist management to ensure that hourly employees have the necessary
resources to effectively perform their jobs (e.g.| supplies| equipment| and
§ Assist management in establishing and communicating goals| performance
expectations| timetables and deadlines for shift or departmental operations to
hourly employees and ensure that they are understood.
Working with Others
§ Support all co-workers and treat them with dignity and respect.
§ Handle sensitive issues with employees and/or guests with tact| respect|
diplomacy| and confidentiality.
§ Develop and maintain positive and productive working relationships with
other employees and departments.
§ Partner with and assist others to promote an environment of teamwork and
achieve common goals.
§ Actively listen to and consider the concerns of other employees| responding
appropriately and effectively.
Quality Assurance/Quality Improvement
§ Comply with quality assurance expectations and standards.
§ Monitor the performance of others to ensure adherence to quality
expectations and standards.
§ Identify and recommend new ideas| technologies| or processes to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
§ Read and visually verify information in a variety of formats (e.g.| small
§ Visually inspect tools| equipment| or machines (e.g.| to identify defects).
§ Stand| sit| or walk for an extended period of time or for an entire work
§ Move| lift| carry| push| pull| and place objects weighing less than or equal
to 50 pounds without assistance.
§ Grasp| turn| and manipulate objects of varying size and weight| requiring
fine motor skills and hand-eye coordination.
§ Move through narrow| confined| or elevated spaces.
§ Move up and down stairs and/or service ramps.
§ Reach overhead and below the knees| including bending| twisting| pulling|
General Food and Beverage Services
§ Report any employee| guest| and/or vendor incidents and accidents to
management and Loss Prevention at the time of the incident and/or accident.
§ Maintain cleanliness of work areas throughout the day| practicing clean-as-
§ Assist your and other departments when needed to ensure optimum service to
§ Complete work orders for maintenance repairs and submit to appropriate
department or contact directly for urgent repairs.
§ Monitor dining rooms for seating availability| service| safety| and well
being of guests.
§ Communicate information to manager/supervisor by documenting pertinent
information in appropriate department
§ Complete opening duties as necessary| including setting up necessary
supplies and tools| including bank| and ensuring work area is clean and
everything is in working order.
§ Complete closing duties as necessary| including storing all reusable goods|
breaking down goods| cleaning all equipment and areas| returning equipment to
proper locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Complete relevant
cashing up procedures and other reporting duties on daily bases.
§ Problem Solving
§ Arithmetic Computation
§ Computer Skills
§ Team Work
§ Interpersonal Skills
§ Customer Service Orientation
§ Diversity Relations
§ English Language Proficiency
§ Telephone Etiquette Skills
§ Applied Reading
§ Positive Demeanor
§ Stress Tolerance
§ Safety Orientation
§ Detail Orientation
§ Time Management
§ Planning and Organizing