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JOB DESCRIPTION
A Barback is responsible to assist the Bartenders| Waiters and Waitresses in
the serving and clearing of food and beverage orders| providing the highest
degree of guest satisfaction and maintaining work stations and Food and
Beverage outlets in order. To assist in all ways to provide the highest degree
of guest satisfaction.
What will I be doing?
As a Barback| you will be responsible for serving guests in a friendly|
timely| and efficient manner to deliver an excellent Guest and Member
experience. A Barback will also be required to have extensive knowledge of
menu offerings. Specifically| you will be responsible for performing the
following tasks to the highest standards:
Manage guest queries in a friendly| timely| and efficient manne
Ensure knowledge of menu and all product
Follow correct reporting procedures if faced with issue
Practice Hilton Grooming standards including uniform dress code| cleanliness and personal hygien
Assists callers courteously and promptly| taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
Efficiently completes opening| closing and other side duties
Maintains all equipment in a clean and polished fashion as required
Ensures that required chemicals for duty are requisitioned and available for usage
Ensures that bars are sanitized and spotless before completion of duties
Replenishes bar supplies such as liquor| fruit| ice and dishes
Comply with hotel security| fire regulations and all health and safety legislation
What are we looking for?
A Barback serving Hilton brands is always working on behalf of our Guests and
working with other Team Members. To successfully fill this role| you should
maintain the attitude| behaviours| skills| and values that follow:
Positive attitude
Good communication skills (oral and Written)
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Experience in Food and Beverage department and/or industry
Knowledge of the appropriate table settings and service ware
Knowledge of Food Hygiene Regulations
Ability to grasp| lift and/or carry| or otherwise| transport up to 50 lbs. through a crowded room.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!