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JOB DESCRIPTION
A Casual Waiter/ess is responsible for working in all areas of Food and
Beverage as needed to deliver an excellent Guest and Member experience while
consistently demonstrating high levels of customer service.
What will I be doing?
As a Casual Waiter/ess| you are responsible for working in all areas of Food
and Beverage as needed to deliver an excellent Guest and Member experience. A
Casual Waiter/ess will also be required to take and deliver customer orders
and work to achieve departmental targets. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Able to work in all areas of Food and Beverage including Bar| Restaurant| Room Service and Conference and Events
Welcome guests in a polite and friendly manner
Take and deliver customer orders| consistently demonstrating high levels of customer servic
Prepare set ups for tables and/or room
Follow cash handling procedure
Manage guest queries in a timely and efficient manne
Up-sell with latest departmental incentives
Ensure compliance of brand standards
Strive to achieve departmental targets
Ensure cleanliness of work areas
Comply with hotel security| fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Casual Waiter/ess serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:
Positive attitude
Good communication skills
Commitment to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Food and Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!