Conference and Events Operations Manager – The Biltmore Mayfair – London


The Biltmore| Mayfair is set to open in June 2019|after undergoing a multi-
million-pound redevelopment| as the first LXR hotel inEurope and Hilton|s new
luxury collection – LXR Hotels & Resorts.
This luxury hotel| situated on a super primelocation in the heart of Mayfair
on Grosvenor Square| will offer 257luxuriously appointed guest rooms as well
as 51 highly-curated and beautifullydesigned suites| which will reflect the
property|s origin as a sophisticatedand elegant London private residence.
The Biltmore| Mayfair will boast new culinaryconcepts headed by
internationally-renowned chefs| an all-year round alfrescoterrace| an
exclusive cocktail bar and a large gymtech fitness suite. In addition|the
hotel will showcase an impressive 500 sqm ballroom and various smallerfunction
suites up to 100 guests.

Why join The Biltmore| Mayfair as a Conference & Events Operation


• It|s your world– _Your next role could be as an Food & Beverage Manager
or_Director of _Conference & Events| or why not move into a different
departmentlike Front Office| Accounts or Human Resources in over 100 different

• Personal Development programmes for Team Members|Supervisors and Managers

• Worldwide travel perks – _up to 30 nights at discounted rates and 50% F &B

• Industry leading benefits including contributorypension scheme| discounted
dental and health cover| and high street discounts

• 28 days holidays including bank holidays(increasing yearly)

• Complimentary meals on duty and uniforms provided

• Service charge and tips

What will it be like to work for LXR Hotels &Resorts?

LXR Hotels & Resorts is Hilton|s luxurycollection brand| with each location
offering a singular travel experiencenative to its place| history| and
tradition. Found in the world|s most alluringdestinations| LXR Hotels &
Resorts immerse you in truly profound travelexperiences.

The Biltmore| Mayfair will be fit for royalty|well-travelled guests from
around the world and senior corporate executives andguests will experience
first-class service distinguished by an unrivalledcommitment to personalised
attention and luxurious yet locally immersiveexperiences for our guests.

What will I be doing?

• Oversee and manage all Conference &Events operations

• Maintain exceptionallevels of customer service

• Ensure compliance ofbrand standards

• Evaluate guestsatisfaction levels with a focus on continuous improvement

• Aware of trends and propose ideas to buildthe range and quality of
Conference and Banquet

• Optimise sales andcontain costs| identifying any areas for action

• Set achievable budgetsand other short- and long-term functional goals

• Provide effective leadership to theConference and Banquet teams to ensure
targets are met and exceeded both forthe hotel and individual development

• Ensure communicationmeetings are conducted and post-meeting minutes

• Manage staff performanceissues in compliance with company policies and

• Recruit| manage| trainand develop the Conference and Events team

What are we looking for?

• Strong knowledge of hotel/leisure/service sector

• Record of success in Conference and Events| specifically the ability
todeliver profit| control costs| and build customer loyalty

• Exceptional communication skills

• Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate thefollowing
capabilities and distinctions:

• Meeting & Events Operations experience in a managerial position
inhotel/Events Centre or similar

To apply for this role

• We are looking to fillthis job as soon as possible and aim to come back to
you within the next 2weeks. If you are successful| you will be invited for an
interview followed bya Personality Index test and a final interview.

• In line with the Asylum and Immigration Act 1996|we do require all
applicants to have the eligibility to live and work in theUnited Kingdom.
Documentation will be required at interview stage