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Job Number 19000Z2V
Job Category Rooms and Guest Services Operations
Location Sheraton Skyline Hotel London Heathrow| London| Greater London
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
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Part of one of the worlds leading Global hotel companies| Marriott
International. With over 6400 properties world wide| the promotion and
development opportunities within the company are immense. The Sheraton Skyline
is a 350 bedroom hotel| based on the perimeter of Heathrow Airport.
If you want to come to work each day with a smile on your face| looking
forward to the day ahead| then the Skyline is the place for you. We strive to
have fun| and enjoy ourselves| whilst exceeding our customers expectations.
Skyline associates can look forward to a developing career| excellent benefits
and outstanding training opportunities.
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
## POSITION PURPOSE
Is responsible for assisting & coordinating activities pertaining to the guest
services & safety as well as all-round hotel activities and safety of
employees.
## ESSENTIAL FUNCTIONS
Assists & supports all hotel departments in dealing with difficult guest situations| particularly those when the guest demands to “speak to the manager” or makes a complaint.
Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.
Coordinates the emergency evacuation of guests in the event of fire| bomb threats and other emergency situations.
Ensures standards & house rules are maintained during shift in all areas
Assists as needed in hotel departments e.g. food & beverage| housekeeping| switchboard| Guest Service Agent
Meets & escorts arriving VIP’s
Maintains a logbook of all occurrences| complaints etc. for the attention of executive committee & General Manager
Supports other departments with regard to emergency requisitions| problem solving etc.
Monitors & handles employee issues/problems/illness etc. and resolves matters related to these in absence of a department head.
Coordinates “overbooking” situations.
Coordinates details and changes for banquet functions if needed.
In absence of engineering department first line support for technical problems.
If needed| ask for assistance from departments on all like security| systems and engineering.
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