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Job Number 19001D53
Job Category Sales and Marketing
Location Hanbury Manor Marriott Hotel & Country Club| Ware| Ware|
Hertfordshire| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
Job Summary
Specific Duties
Ownership for the management and conversion of assigned enquiries
Coordination of all customer requirements| including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
Expertise in menu planning| food presentation| meeting room set ups| audiovisual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes.
Expertise in golf day management. Cooperate with Dir of Golf| Golf Operations and Green keeping teams
Correct use of systems process to ensure booking integrity| consistency & accuracy.
Sells to a pre-determined event and group strategy
Works within brand standards & systems processes
Generate incremental revenue and deliver excellent guest service.
Effectively manages bedrooms blocks and meeting space inventory and golf course tee-times for assigned groups
Conducts compelling show rounds to win the business
Execution of Meetings Imagined.com| MSA
Proactively resolicits previous customers and event bookers for future opportunities
Guest Satisfaction
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Sales and Revenue Management
Delivers a compelling sales experience to drive conversion and repeat business
Provides appropriate feedback to overcome obstacles to selling| including pricing| inventory availability and event execution
Effectively up sells products and services throughout the event process.
Participates in customer site inspections and assists with the sales process when necessary.
Effectively manages customer budgets to maximize revenue and meet customer needs.
Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
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