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Job Number 19160468
Job Category Sales and Marketing
Location London Marriott Hotel Marble Arch| 134 George Street| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
Job Summary
Update information board on a regular basis to inform employees of important
events. Provide assistance and guidance to employees who are struggling with
job duties (e.g.| low package sales numbers). Assign lead calls or emails to
Sales Executives based on line rotation. Create spreadsheets to organize
information related to Sales and Marketing activities (e.g.| mailing lists|
tours). Enter| retrieve| reconcile| and verify information in software
involved in the sales process. Contact appropriate individual or department as
necessary to resolve guest calls| requests| or problems. Promote awareness of
brand image internally and externally. Use sales techniques that maximize
revenue while maintaining existing guest loyalty to Marriott| including up-
selling. Encourage guests or callers to purchase or schedule preview package
sales/tours and answer questions about property facilities/services. Assist
management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees; serve as a role model and
first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents| injuries| and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; protect company assets. Anticipate and
address guests| service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Ensure adherence to
quality expectations and standards; identify| recommend| develop| and
implement new ways to increase organizational quality. Read and visually
verify information in a variety of formats. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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