Events Planner – Sheraton Heathrow Hotel – London


Job Number 19000V06
Job Category Food and Beverage & Culinary
Location Sheraton Heathrow Hotel| London| Greater London
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

The Event Planner is responsible to ensure a seamless transition from the
stage of planning an event to executing it through the operational
departments; provides excellent customer service throughout each element of
the event or group enquiry| utilizing strong organisational and upselling
skills; prepares all event documentation confirming it in writing with the
customer; coordinates between the relevant hotel departments and the customer
to ensure consistent high level of service throughout pre-event| during event
and post event; recognizes opportunities to maximize revenue| conversion and
drive repeat business; and takes personal responsibility to adhere to sales
and event brand standards for enquiry handling| event planning| pre & post-
event follow-up.

Specific Duties

To use personal expertise in menu planning| food presentation| meeting room set ups| audio-visual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts.
To adhere to the standards set for usage of the systems in order to ensure booking integrity| consistency & accuracy.
To sell to a pre-determined event and group strategy
Generate incremental revenue and deliver excellent guest service.
To conduct compelling show rounds to win the business
Proactively resolicits previous customers and event bookers for future opportunities.

_Guest Satisfaction_

Interacts with guests to obtain feedback on product quality and service levels.
Effectively responds to and handles guest problems and complaints| ensuring that all associates involved with the event understand the expectations and parameters.
Conducts pre and post-event meetings as required to review/communicate group needs and feedback.

_Sales and Revenue Management_

To sell products and services throughout the event process.
Participates in customer site inspections and assists with the sales process when necessary.
Effectively manages customer budgets to maximize revenue and meet customer needs.