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JOB DESCRIPTION
Looking to join a culture of excellence and be part of the most recognised
name in the hospitality industry?
We are Hilton! We are Hospitality!
We create heartfelt experiences for our guests and meaningful opportunities
for our Team Members. Achieving consistently the title of Great places to
work| this is not just a job – we offer you a journey of self-discovery|
growth and an exceptional career.
Interested in learning more or to hear it straight from our team| click on the
link below:
https://youtu.be/wzQ5l-la5mI
Why join the Hilton family as an Executive Lounge Supervisor?
• It|s your world– _Your next role could be as an Executive Lounge or Fron
Office Supervisor| or why not move into a different department like Food
Beverage| Accounts or Human Resources in over 100 different countries_
• Personal Development programmes for Supervisors and Managers __
• Worldwide travel perks – _up to 30 nights at discounted rates and 50% F &B
discounts_
• Industry leading benefits including contributory pension scheme| discounted
dental and health cover| and high street discounts
• 28 days holidays including bank holidays (increasing yearly)
• Complimentary meals on duty and uniforms provided
What will I be doing?
• Manage the performance of the Executive Lounge in the hotel
• Deliver the highest quality and brand service standards to consistently meet
and exceed executive Guest and VIP expectations
• Handle enquiries and complaints| promptly and efficiently
• Ensure that all Guest supplies and amenities are offered and replenished to
the required standards
• Manage a Team that is current with all hotel services as well as VIP
requests and special events and that demonstrate a knowledge of external
locations| attractions and landmarks in the vicinity
• Ensure the Team projects a professional manner with an emphasis on
hospitality and Guest service
• Ensure the Team complies with Hotel security| fire regulations and all
health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner
• As an Executive Lounge Manager you will work 5 days per week| including| but
not always| weekends and bank holidays.
What are we looking for?
• Previous supervisory experience in the hotel| leisure or retail sector
• Calm| efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
• Previous experience in Executive Lounge Supervisor or Manager in a hotel
environment
• Multi-lingual
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
To apply for this role
• We are looking to fill this job as soon as possible and aim to come back to
you within the next 2 weeks. If you are successful| you will be invited for an
interview followed by a trial shift.
• In line with the Asylum and Immigration Act 1996| we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage