Job Number 19074547
Job Category Food and Beverage & Culinary
Location The Park Tower Knightsbridge| a Luxury Collection Hotel| London|
101 Knightsbridge| London| Greater London| United Kingdom
Brand The Luxury Collection
Position Type Non-Management/Hourly
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.
Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Use proper equipment| wear appropriate personal protective clothing (PPE)| and employ correct lifting procedures| as necessary| to avoid injury.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow policies and procedures for the safe operation and storage of tools| equipment| and machines.
Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
Follow company and department policies and procedures.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect the privacy and security of guests and coworkers.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Welcome and acknowledge each guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Address guests| service needs in a professional| positive| and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Speak to guests and co-workers using clear| appropriate and professional language.
Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g.| small print).
Stand| or walk for an extended period of time or for an entire work shift.
Move| lift| carry| push| pull| and place objects weighing less than or equal to 50 pounds without assistance.
Grasp| turn| and manipulate objects of varying size and weight| requiring fine motor skills and hand-eye coordination.
Move over sloping| uneven| or slippery surfaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees| including bending| twisting| pulling| and stooping.
General Food and Beverage Services
Maintain cleanliness of work areas throughout the day| practicing clean-as-you-go procedures.
Complete closing duties| including storing all reusable goods| breaking down goods| cleaning all equipment and areas| returning equipment to proper locations| locking refrigerators| restocking items| turning off lights| locking doors| and completing daily cleaning checklist.