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Job Number 19001BDL
Job Category Food and Beverage & Culinary
Location Aloft London Excel| One Eastern Gateway| London| Greater London|
United Kingdom
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.
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Safety and Security
Report work related accidents| or other injuries immediately upon occurrence
to manager/supervisor.
Follow company and department safety and security policies and procedures to
ensure a clean| safe| and secure environment.
Use proper equipment| wear appropriate personal protective clothing (PPE)|
and employ correct lifting procedures| as necessary| to avoid injury.
Identify and correct unsafe work procedures or conditions and/or report them
to management and security/safety personnel.
Follow policies and procedures for the safe operation and storage of tools|
equipment| and machines.
Maintain awareness of undesirable persons on property premises.
Follow property specific procedures for handling emergency situations (e.g.|
evacuations| medical emergencies| natural disasters).
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform| nametags| and personal appearance are clean| hygienic|
professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance
with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Perform other reasonable job duties as requested by Supervisors.
Guest Relations
Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.
Actively listen and respond positively to guest questions| concerns| and
requests using brand or property specific process (e.g.| LEARN| PLEASED| Guest
Response| LEAP) to resolve issues| delight| and build trust.
Address guests| service needs in a professional| positive| and timely
manner.
Bartender Job Family: Food and Beverage Services
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Job Description 2/7/2014 Page 2 of 3
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Anticipate guests| service needs| including asking questions of guests to
better understand their needs and watching/listening to guest preferences and
acting on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.
Provide assistance to individuals with disabilities| including assisting
visually| hearing| or physically-impaired individuals within guidelines (e.g.|
escorting them when requested| using words to explain actions| writing
directions on paper| moving objects out of the way| or offering access to
Braille or TDD phones).
Assist other employees to ensure proper coverage and prompt guest service.
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.
Communication
Speak to guests and co-workers using clear| appropriate and professional
language.
Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with
other employees and departments.
Partner with and assist others to promote an environment of teamwork and
achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Physical Tasks
Read and visually verify information in a variety of formats (e.g.| small
print).
Stand| sit| or walk for an extended period of time or for an entire work
shift.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 50 pounds without assistance.
Grasp| turn| and manipulate objects of varying size and weight| requiring
fine motor skills and hand-eye coordination.
Move through narrow| confined| or elevated spaces.
Move over sloping| uneven| or slippery surfaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees| including bending| twisting| pulling|
and stooping.
General Food and Beverage Services
Follow appropriate procedures for serving alcohol (e.g.| TIPs (Training for
Intervention Procedures)| CARE (Control Alcohol Risks Effectively)).
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures.
Assist your and other departments when needed to ensure optimum service to
guests.
Report any employee| guest| and/or vendor incidents and accidents to
management and Loss Prevention at the time of the incident and/or accident.
Assists Management
Communicate with guests| other employees| or departments to ensure guest
needs are met.
Greeting and Seating
Thank every guest upon departure| invite them to return| and wish them a
fond farewell.
Closing
Secure liquors| beers| wines| coolers| cabinets| and storage areas.
Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist.
Cash/Bank Handling
Count bank at end of shift| complete designated cashier reports| resolve any
discrepancies| drop off receipts| and secure bank.
Follow property control audit standards and cash handling procedures (e.g.|
blind drops).
Transport bank to/from assigned workstation| following security procedures.
Obtain assigned bank and ensure accuracy of contracted monies| obtaining
change required for expected business level| and keeping bank secure at all
times.
Bartender Job Family: Food and Beverage Services
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Job Description 2/7/2014 Page 3 of 3
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Process all payment methods in accordance with Accounting procedures and
policies.
Wine/Sommelier
Issue| open| and serve wine/champagne bottles| ensuring guest satisfaction.
Bartending
Follow all state and local laws for serving alcohol responsibly (e.g.| last
call times).
Prepare drink orders for guests according to specified recipes using
measuring systems.
Maintain cleanliness and condition of bar| bar unit (CO2 lines| soda tanks|
soda guns| drain| etc.)| tables| and other tools| following all set-up
guidelines.
Prepare fresh garnishes for drinks.
Document and communicate any incidents/accidents immediately to management
and Loss Prevention during shift or event.
Stock ice| glassware| and paper supplies.
Requisition all necessary supplies| specifically bottle-for-bottle liquor
restock| transporting supplies from storeroom to bar set-up area as required.
Remove soiled wares from bar top and tables and place in designated area.
Anticipate and communicate replenishment needs promptly| ensuring no
shortages throughout scheduled function time| and ensuring proper
authorization for additional payments as required prior to replenishing.
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