Food & Beverage Bartender – Aloft London Excel


Job Number 19001BDL
Job Category Food and Beverage & Culinary
Location Aloft London Excel| One Eastern Gateway| London| Greater London|
United Kingdom
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.


Safety and Security

 Report work related accidents| or other injuries immediately upon occurrence
to manager/supervisor.

 Follow company and department safety and security policies and procedures to
ensure a clean| safe| and secure environment.

 Use proper equipment| wear appropriate personal protective clothing (PPE)|
and employ correct lifting procedures| as necessary| to avoid injury.

 Identify and correct unsafe work procedures or conditions and/or report them
to management and security/safety personnel.

 Follow policies and procedures for the safe operation and storage of tools|
equipment| and machines.

 Maintain awareness of undesirable persons on property premises.

 Follow property specific procedures for handling emergency situations (e.g.|
evacuations| medical emergencies| natural disasters).

Policies and Procedures

 Protect the privacy and security of guests and coworkers.

 Follow company and department policies and procedures.

 Ensure uniform| nametags| and personal appearance are clean| hygienic|
professional and in compliance with company policies and procedures.

 Protect company tools| equipment| machines| or other assets in accordance
with company policies and procedures.

 Maintain confidentiality of proprietary materials and information.

 Perform other reasonable job duties as requested by Supervisors.

Guest Relations

 Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

 Actively listen and respond positively to guest questions| concerns| and
requests using brand or property specific process (e.g.| LEARN| PLEASED| Guest
Response| LEAP) to resolve issues| delight| and build trust.

 Address guests| service needs in a professional| positive| and timely

Bartender Job Family: Food and Beverage Services


Job Description 2/7/2014 Page 2 of 3


 Anticipate guests| service needs| including asking questions of guests to
better understand their needs and watching/listening to guest preferences and
acting on them whenever possible.

 Thank guests with genuine appreciation and provide a fond farewell.

 Provide assistance to individuals with disabilities| including assisting
visually| hearing| or physically-impaired individuals within guidelines (e.g.|
escorting them when requested| using words to explain actions| writing
directions on paper| moving objects out of the way| or offering access to
Braille or TDD phones).

 Assist other employees to ensure proper coverage and prompt guest service.

 Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.


 Speak to guests and co-workers using clear| appropriate and professional

Working with Others

 Support all co-workers and treat them with dignity and respect.

 Develop and maintain positive and productive working relationships with
other employees and departments.

 Partner with and assist others to promote an environment of teamwork and
achieve common goals.

Quality Assurance/Quality Improvement

 Comply with quality assurance expectations and standards.

Physical Tasks

 Read and visually verify information in a variety of formats (e.g.| small

 Stand| sit| or walk for an extended period of time or for an entire work

 Move| lift| carry| push| pull| and place objects weighing less than or equal
to 50 pounds without assistance.

 Grasp| turn| and manipulate objects of varying size and weight| requiring
fine motor skills and hand-eye coordination.

 Move through narrow| confined| or elevated spaces.

 Move over sloping| uneven| or slippery surfaces.

 Move up and down stairs and/or service ramps.

 Reach overhead and below the knees| including bending| twisting| pulling|
and stooping.

General Food and Beverage Services

 Follow appropriate procedures for serving alcohol (e.g.| TIPs (Training for
Intervention Procedures)| CARE (Control Alcohol Risks Effectively)).

 Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures.

 Assist your and other departments when needed to ensure optimum service to

 Report any employee| guest| and/or vendor incidents and accidents to
management and Loss Prevention at the time of the incident and/or accident.

Assists Management

 Communicate with guests| other employees| or departments to ensure guest
needs are met.

Greeting and Seating

 Thank every guest upon departure| invite them to return| and wish them a
fond farewell.


 Secure liquors| beers| wines| coolers| cabinets| and storage areas.

 Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist.

Cash/Bank Handling

 Count bank at end of shift| complete designated cashier reports| resolve any
discrepancies| drop off receipts| and secure bank.

 Follow property control audit standards and cash handling procedures (e.g.|
blind drops).

 Transport bank to/from assigned workstation| following security procedures.

 Obtain assigned bank and ensure accuracy of contracted monies| obtaining
change required for expected business level| and keeping bank secure at all

Bartender Job Family: Food and Beverage Services


Job Description 2/7/2014 Page 3 of 3


 Process all payment methods in accordance with Accounting procedures and


 Issue| open| and serve wine/champagne bottles| ensuring guest satisfaction.


 Follow all state and local laws for serving alcohol responsibly (e.g.| last
call times).

 Prepare drink orders for guests according to specified recipes using
measuring systems.

 Maintain cleanliness and condition of bar| bar unit (CO2 lines| soda tanks|
soda guns| drain| etc.)| tables| and other tools| following all set-up

 Prepare fresh garnishes for drinks.

 Document and communicate any incidents/accidents immediately to management
and Loss Prevention during shift or event.

 Stock ice| glassware| and paper supplies.

 Requisition all necessary supplies| specifically bottle-for-bottle liquor
restock| transporting supplies from storeroom to bar set-up area as required.

 Remove soiled wares from bar top and tables and place in designated area.

 Anticipate and communicate replenishment needs promptly| ensuring no
shortages throughout scheduled function time| and ensuring proper
authorization for additional payments as required prior to replenishing.