Front Desk Agent – London Marriott Hotel Grosvenor Square


Job Number 19164895
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Grosvenor Square| Grosvenor Square|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
A new and exciting opportunity awaits you at one of London’s most iconic and
sought-after postcodes situated in the Heart of Mayfair. London’s
Original Marriott hotel boasts 237 newly renovated rooms within walking
distance of one of the world most popular shopping destinations| Oxford Street
with such top label brands as Selfridges| Omega Watches and Microsoft.

Supporting the bedrooms| a 1920’s award winning speakeasy cocktail bar| 2
Gordon Ramsay restaurants on property and the largest open space Ballroom in
London. The London Marriott Grosvenor Square is renowned for its excellent
service and making memories that last a lifetime.

This position is an exciting opportunity to start your career in the world
largest Hospitality company. You will be responsible of creating an
exceptional journey for our guests by providing a 5-star personalised service.

If you have passion for creating memorable experiences and going far beyond
what our guests expect| this is the place for you!

We encourage and empower our Team in decision making. We want to elevate you
to the next level!

Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.



Previous experience working within a similar environment preferred

Skills and Knowledge :

Strong Communication skills (verbal| listening| writing)

Innovative and Creative

Pro-active and reliable

Able to work alone and within a team

Education or Certification :

Good level of English essential

Ability to use standard software applications and hotel systems e.g. Office| Marsha| Opera| etc.

As a Front Desk Agent you will be responsible of the following:

Handle guest arrivals and departures efficiently| having a thorough knowledge of the Front Office Standard Operational Procedures and leaving a lasting memory of true care. Be creative and think outside the box to create personalised experiences for our guests!

Work flexible hours on a shift basis in accordance with the departmental rota. We understand how important you time outside work is therefore we want to be flexible with your requests too.
Be familiar with local area and the outlets of the hotel to help create unique moments by giving your personal recommendations.
To practice gracious hospitality and promote goodwill by being friendly| engaging| courteous and helpful to guests| managers and fellow associates at all times.

What _Amazing Benefits_ can you expect to work for the London Marriott
Grosvenor Square?

10% Incentive Scheme on Individual Upsells
Perfect Fill Incentive
Staff discount across both Maze Grill by Gordon Ramsay and Lucky Cat by Gordon Ramsay
Discounted Room nights| Meals and Spa treatments across over 7|300 hotels and resorts worldwide
Monthly Pension Donation Scheme
Annual Season Ticket Loan opportunities
Free Access to the Hotel Fitness Facilities
Access to Major High Street brand discounts
Complimentary Meals on Duty