Front Desk Manager – St. Pancras Renaissance Hotel London


Job Number 19082379
Job Category Rooms and Guest Services Operations
Location St. Pancras Renaissance Hotel London| St. Pancras Station|
London| Greater London| United Kingdom
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Start Your Journey With Us as a Front Desk Manager
We are looking forward to welcoming you into a world of career development|
where there is a real focus on sharpening your skills within a world-class
environment. The St Pancras Renaissance hotel promotes exceptional skills| and
you will have a platform on which you can showcase your expertise and
creativity. A team of passionate hospitality talent awaits you.

Our ideal Front Desk Manager

What we|re looking for:

A team-first attitude
Great event execution and hospitality skills as well as attention to detail
Positive outlook and outgoing personality
A strong knowledge of lifestyle and luxury hotel standards with evidence of successful implementation of high level service and product standards
Sustained and proven experience in a similar quality| high volume environment
Demonstrable skills in a front office role and in hospitality

As our new Front Desk Manager| you will be responsible for:

Reporting to the Front of House Manager & Front Office Manager the role encompasses managing the front desk functions and staff on a daily basis

Areas of responsibility include Front Desk and where required| Guest Relations| Switchboard Operations as applicable

As a senior manager within the department you will support both the Assistant Front Office Manager and Front Office Manager and work with other managers and associates to successfully execute all front office operations including guest arrival and departure procedures

Strive to continually improve guest and associate satisfaction and maximize the financial performance of the department

Your Rewards and Benefits

In addition to the benefits you would expect from being part of a luxury|
iconic brand| we also offer the following benefits:

Discount across our food and beverage outlets as well as discounted stays

Seeking adventure? Discover the world at discounted rates

Excite your taste buds with 20% off our food and beverage outlets

Relax and unwind with 20% off spa treatments and golf across our properties

Take advantage of our monthly wellbeing packages;

Free health check from our Occupational Health specialist

Chiropodist appointments to take the pressure off your feet!

Nourish your mental and emotional wellbeing with free Reiki appointments

Loan offered to help buy a season ticket for travel to and from work in London

Cycle to work scheme

National and international career development opportunities

Access to free language lessons

Discount at major retailers across the UK

Workplace Pension Scheme

Package of healthcare benefits

Opportunity to be a part of our #SPSC team who are committed to Take Care and Corporate Social Responsibility initiatives

Reward and Recognition; chance to become our Associate or Manager of the Month

Diamond – St. Pancras Instant Recognition programme

Meals on duty| Uniform provided and laundered free of charge

Don’t delay – Send us your CV today and a member of our HR team will contact
you should your application become successful!


_Posting date: 17/06/2019_