Front Office Apprentice – The Waldorf Hilton London


An Apprentice is responsible for assisting in the delivery of an excellent
Guest and Member experience while contributing to high levels of customer
service. The Apprenticeship Academy includes one of five 12 month
Apprenticeships across a range of hospitality job roles| and will help you
gain the skills and knowledge to work in one of the following areas; Kitchen|
front of House| Food and Beverage| Exercise and Fitness or Multi-Skilled
What will I be doing?
An Apprentice will be required to undertake all reasonable duties as assigned
by the Supervisors and Managers Specifically| you will be responsible for
performing the following tasks to the highest standards:
Contribute to high levels of customer servic

Manage customer relations when necessar

Comply with and have full knowledge of regulations regarding Health and Safet

Undertake any reasonable duties that may be assigned by the senior manager in the hote

Complete all aspects of the training programme

What are we looking for?

An Apprentice serving Hilton brands is always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Willingness to learn

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Ability to work a variety of shifts including weekends| days| afternoons and evenings

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!