Front Office Associate – London Marriott Hotel County Hall


Job Number 20007514
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel County Hall| The County Hall| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Discover the tranquillity of the London Marriott Hotel County Hall located
ideally in the bustling and vibrant SouthBank. Inspired by views of London’s
iconic landmarks and the building’s heritage| our hotel immerses guests in the
unique beauty of our borough. Situated in London’s former City Hall|
overlooking the Houses of Parliament| our accommodation and event venues share
the city’s rich history and embody the quintessentially British charm. Tucked
beside the River Thames and adjacent to Westminster Bridge| our hotel offers
views of the London Eye and Big Ben. After a restful night|s sleep| keep to
your workout routine in our state-of-the-art fitness centre or relax in the
indoor pool. Dine at Gillray’s Steakhouse & Bar| with over 100 gins| serving
locally sourced steaks from O’Shea|s Butchers or unwind at The Library for
Afternoon Tea. Hold your next business meeting or special event at our hotel.
We offer 7|071 square feet of elegant space and 12 event venues with fantastic

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.