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Job Number 19159014
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Park Lane| 140 Park Lane| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
The London Marriott Hotel Park Lane is perfectly placed in the city centre|
our five-star hotel surrounds you with bespoke luxury amenities in the midst
of some of London|s most famous attractions. Intuitively designed rooms and
suites are infused with boutique-inspired touches and offer plush bedding|
marble bathrooms and 24-hour room service. Settle in for a meal| afternoon tea
or evening cocktails at Lanes of London| or stretch your muscles at the
exceptional Club at Park Lane| our fitness centre featuring an indoor pool|
steam rooms| massage services and a cutting-edge gym. Our light-filled venues|
superior planning and world-class catering services make us a superb choice
for hosting impressive business meetings| social events| weddings and more.
When it|s time to explore London| you|ll find the best of the city lies just
beyond our hotel doors – from Hyde Park and Oxford Street to Marble Arch.
Why should you work with us …
In addition to the benefits| you would expect being part of a brand of our
calibre| you will also be offered:
20% food and beverage discount in Lanes of London
Exciting Learning and Development opportunities at all levels
Loan offered to help buy a season ticket for travel to and from work in London
Cycle to work scheme
National and international career development opportunities
Access to free language lessons
Discount at major retailers across the UK
Opportunity to be a part of our Employee Relations Committee team who are committed to Take Care and Corporate Social Responsibility initiatives
Reward and recognition; chance to become our Employee of the Month or Manager of the Quarter
Meals on duty| uniform provided and laundered free of charge
Job Summary
Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.
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