Job Number 190004UA
Job Category Rooms and Guest Services Operations
Location The Park Tower Knightsbridge| a Luxury Collection Hotel| London|
London| Greater London
Brand The Luxury Collection
Position Type Non-Management/Hourly
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.
A unique opportunity has arisen for a Front Office Shift Leader at The Park
Tower Knightsbridge| a Luxury Collection Hotel.
As a Front Office Shift Leader you are the face of the Hotel and a key person
who can shape the overall “guest experience”| providing a friendly| welcome
and high quality service to guests| arriving from near and far and making them
You must be courteous| polite and well-spoken and it is vital to have a
passion for providing the highest standards of hospitality. Going the extra
mile is important to ensure guest satisfaction.
You will oversee the daily operation of the front desk to ensure an
exceptional experience for all our guests. You will be responsible for
ensuring needs and expectations are met in regards to rooming requirements|
ensuring all daily front office tasks are completed on time and overseeing the
brand standards are met and quality of our services throughout the day is
In addition to these roles you are also assisting in checking in and checking
out our guests| creating an exceptional rapport with guests and associates. It
is expected that you have the knowledge and understanding of the business
needs and requirements.
Working in a hotel which has guests from all over the World and a mix of
diverse cultures and religions| it is essential that we not only have an
understanding of the local area and events| but to be able to have a positive
response and flex our style accordingly to our brand standards and guest
Enjoy a variety of benefits including meals in our Staff Restaurants to
laundry and dry cleaning service| childcare| optical| and dental plans to name
a few… last but not least| discover the world thanks to our discounted hotel
rates when travelling and staying in one of our Marriott Properties.