General Manager – Sheraton Skyline Hotel – Sheraton Skyline Hotel London Heathrow


Job Number 19001771
Job Category Property Leadership
Location Sheraton Skyline Hotel London Heathrow| Heathrow Airport|
London| Greater London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

About the Property

Just minutes from all of the Heathrow airport|s terminals and offering easy
access to Central London| Sheraton Skyline Hotel London Heathrow is the ideal
choice when looking for a hotel near Heathrow. The hotel has 350 spacious
guest rooms including Club Rooms with access to the Sheraton Club Lounge.
There are 17 meeting rooms include the high-tech Doha Room and boardrooms
ideal for high profile events. The tropical Sky Garden houses the unique
heated indoor pool and Sky Bar.

About the Position

Ideal candidate would be a GM with previous Marriott| as well as hotel airport
and UK experience| who is used to high volume| short stay guests in a
challenging and competitive guest and labour market. Essential to be fluent in


Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including guest and employee
satisfaction| human resources| financial performance| sales and revenue
generation and delivering a return on investment to both Marriott
International and property ownership. Verifies implementation of service
strategy and initiatives with the objective of meeting or exceeding guest
expectations| increased profit and market share. Holds property leadership
team accountable for strategy execution| and guides their individual
professional development. The position verifies that sales engines are
leveraged and initiates independent and proactive sales activities| when
appropriate| to generate demand. Verifies that the objectives and goals of
Marriott and property owners work together to achieve brand positioning and
success. Builds owner loyalty through proactive communication| setting and
managing expectations and delivering solid business results. The position is
actively involved in the local community and builds strong relationships with
local officials| businesses| and customers.


Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| finance and accounting| or related
professional area.


• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| finance and accounting| or related
professional area.


• General Manager experience in limited or full-service property.

• Ability and willingness to work flexible hours including weekends| holidays
and late nights.

• Property industry work experience| demonstrating progressive career growth
and a pattern of exceptional performance.


Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction| profitability| and market
share; ensures property business plans are aligned with the hotel’s business
strategies; translates Marriott global strategic plan into one that can be
executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction|
profitability| and market share; ensures that property business plans and
employees are aligned with business strategies; holds property leadership team
accountable for successful delivery of business plans; experiments with new
ideas and takes calculated risks to improve guest satisfaction and
profitability; evaluates the success of property business strategies to inform
future business plan enhancements; continually ensures business plans and
actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads| develops tailored
sales approach| and actively pursues leads with Sales and Marketing team;
validates that sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; verifies that property
leaders understand and leverage Marriott demand engines to full potential;
augments guest preference for property through booking ease and quality
interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths| development needs| and career aspirations; ensures all
managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; ensures effective work
processes| systems and teamwork are in place to maximize individual and
overall property performance.

Business Information Analysis

Reviews business related data such as market share| financial performance|
inventory| employee engagement| and customer satisfaction; analyzes business
information to proactively address changing market conditions| ensure property
operates within budgetary guidelines| and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly| and with respect; builds
rapport with employees by fostering an environment of open communication and
spending time with employees on the frontlines; makes self-available to
employees (“open door policy”); verifies that pay and benefits are appropriate
for labor market; celebrates the success of employees in a public way; works
with Human Resources to maximize employee engagement and monitor local labor
environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies|
balancing seasonality| economy| customer segments| property objectives and
customer satisfaction; established revenue strategy that supports the hotel’s
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy|
RevPAR| and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance|
incorporating guest| financial and employee business data; manages an
effective balance between owner interests and Marriott brand interests and
develops solutions that create value for both; develops and effectively
promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures| and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image| involving oneself in the
local community| and by developing strategic alliances with local officials|
businesses| and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products| services|
and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy| Procedures| and Standards Compliance

Verifies property compliance with legal| safety| operations| labor| and
Marriott brand product and service standards; conducts both routine and short-
notice quality assurance audits with specific departments; holds employees
accountable for performing audits on a regular basis; conducts detailed walk-
throughs to ensure building| public areas| kitchen| and grounds are well-
maintained| safe| and meet or exceed guest expectations; validates that
employees are appropriately trained and performing to standard.