Group Conference and Events Sales Executive – The Biltmore Mayfair – London


Principle responsibilities and position purpose:
As a Group| Conference and Events Sales Executive in our hotel you will be
responsible for ensuring consistent quality of customer service is provided to
the guests in accordance with the Luxury Standards.
To provide guests with a memorable stay experience that is personalized to
their needs| throughout their stay at the hotel by ensuring that the team is
responding efficiently to their inquiries and advising them of the amenities
and benefits offered by the hotel.
Responsible for supporting team members on a daily basis with any queries and
issues that may arise and engaging with them to ensure well-being and
satisfaction. Has the responsibility to assist the management to drive and
deliver positive results.

Essential functions:

Maximise revenue opportunities in the areas of group reservations| conferences and events by driving sales leads and increasing conversions;
Receive and convert incoming enquiries to achieve targets and maximize revenue;
Focus on a consistently executed bespoke approach for each event and maximize the up-selling opportunities;
Versatile and positive in developing and managing customer relationships with a high standard of communication;
To fully understand the needs of the customer and strive to meet or exceed those expectations at all times;
Arrange and carry out remarkable Hotel show rounds;
Participate in hotel promotional activities;
Maintain accurate| up-to-date customer records in Hilton Bookings Systems;
Ensure professional and efficient utilization of all systems| in line with company best practices and standard operating procedures;
To know and promote the hotel facilities and also to have the knowledge of our competitors| strengths and weaknesses;
To efficiently communicate with all HOD| especially: Revenue manager| Director of operations| F&B director| Executive Chef.

Specific job knowledge| skill and ability

The individual must possess the following knowledge| skills and abilities and
be able to explain and demonstrate that he or she can perform the essential
functions of the job| with or without reasonable accommodation

• Positive attitude and good communication skills

• Commitment to delivering a high level of customer service

• Confident telephone manner

• High level of IT skills

•EExcellent grooming standards and strong skills in time management|

organisation and coordination

•AAbility to manage multiple projects| meet deadlines| and work effectively
under time and resource constraints

•DDemonstrated previous experience working in a Sales environment

•It IT would be advantageous in this position for you to demonstrate the
following capabilities and distinctions:

o Knowledge of the hotel property management systems: Delphi or Salesforce

o Demonstrated previous experience working in the Conference and Events

o Qualification| degree| or certification in Hotel management or Events