Job Number 19001ACC
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
Ø Previous reactive Event Sales and Events planning experience in Luxury
Hotels is essential
Ø Understanding of Opera programs Sales & Catering and PMS
Ø Minimum of 2 years’ experience in social events and wedding planning is
Ø Passionately driven towards achieving revenue goals
Ø Professional and mature communication skills – verbal and written
Ø Excellent standards of personal presentation
Ø Word-processing skills| preferably with Microsoft Word| Excel| PowerPoint
MAIN SCOPE OF ROLE:
This position is responsible for handling of wedding and social enquires from
the initial stage through to planning details. The role will focus on The
Sheraton Grand London Park Lane Hotel and Le Meridien Piccadilly hotels| with
planning of some smaller scale events at The Park Tower| Knightsbridge| A
Luxury Collection Hotel| W London-Leicester Square and Aloft London Excel.
Responsibilities include ensuring that all allocated wedding and social
enquiries are responded to within the Marriott standard response time|
conducting sales and planning site visits as well as liaising with clients in
order to produce Event Orders and ensure that all the details of the event are
communicated to the Banqueting Operations team of each hotel in advance of
each event. This role is flexible working resource where working week hours
will be adjusted according to business levels.
## MAIN DUTIES & RESPONSIBILITIES
Ø Work closely with the Lead Management Team (LMT) and the Senior Social
Events Manager to ensure all social event enquiries are responded to at a
minimum within the Marriott standard response time of 24 hours.
Ø Ensure all allocated enquiries are followed up within 24 hours and
thereafter at regular intervals to drive conversion| ensure a clean function
diary and to ensure accurate reporting for the purposes of forecasting.
Ø Highlight enquiries which require Hotel Manager or Director of Sales’
assistance in order to drive conversion.
Ø Adhere to Marriott Telephone standards at all times.
Ø Ensure a thorough understanding of all Marriott corporate programs impacting
on group and banqueting business including but not limited to SPG Pro|
TEAMHOT| StarGroups| StarCite| Cvent| ISAC| Top Line Group Optimiser (TLGO)
and ensure that these tools are maximised on a daily basis.
Ø Ensure adherence to the EAME Marriott Standards in addition to the Central
London Standard Operation Procedure when utilising opera including but not
limited to the inputting of bookings| group blocks| contacts| activities and
Ø Ensure a good knowledge of Opera in order to be competent in checking
bedroom and function space availability.
Ø Ensure adherence to all Group & Event Sales administration standards in line
with EAME Marriott Standards – including but not limited to updating Teamhot|
ISAC and SPG Pro enrolments.
Ø Follow the selling strategy from the Lead Management Team for Banqueting
business| work in accordance with selling guidelines ensuring minimum numbers
and pricing guidelines are adhered to at all times.
Ø Ensure contracts are issued for all Banqueting associated business in line
with EAME Group Contracting process/template or short lead business contract
Ø Ensure adherence to Event Order distribution timelines and all event orders
are completed in expected timeframe.
Ø Identify operational limitations and sell only what we advertise and can
effectively manage operationally.
Ø Maintain effective and appropriate liaison with clients throughout the
planning process| coordinating planning site inspections and menu tastings
Ø Meet and greet all clients upon arrival for their event.
Ø Attend weekly events meeting with F&B and Operations teams at the Sheraton
Grand London Park Lane and Le Meridien Piccadilly based on events for the week
Ø Communication daily with the Groups and Events Planning Manager on any
critical issues relating to any upcoming events and any anticipated variances
to forecasted revenues.
Ø Develop and maintain close working relationships with operational
departments across all properties and ensure they are provided with accurate
and timely event orders| ensuring a thorough handover is administered to
appropriate operational personnel for all banqueting business on a timely
basis prior to Event.
Ø Initiate customer follow up for feedback within 24 hours of departure.
Ø Ensure all feedback| compliment and complaint emails are distributed to
appropriate departments and manage client follow-up together with Group &
Events Planning Manager and Hotel Managers where necessary.
Ø Effectively manage time ensuring the completion of all pre-set tasks on a
Ø Take responsibility and be empowered to make decisions when quoting for
business| adhering to the pre-set strategic guidelines.
Ø Conduct site inspections at a time convenient to clients (this might take
place outside of business hours| mostly evenings and some weekends) to ensure
any such requests are accommodated. Ensure adherence to Site Inspection
policies for all site inspections and that VIP site inspections are conducted
Ø Contribute to an empowered dynamic environment in which all team members
for their workload and professional development.
Ø Actively participate in all Marriott Global Sales Blitzes.
Ø Build strong relationships with Group & Events Department team members|
Proactive Sales team and Hotel operations teams| ensuring clear communication
between all departments. Liaise with each department when necessary ensuring a
good level of internal communication is maintained at all time to ensure
delivery of excellent guest service as appropriate.
Ø Maintain full and accurate knowledge of the competitive sets of the Central
Ø Attend daily & weekly group & events meetings and other meetings as
Ø Actively participate in the Engagement Survey process and support action
plans to address feedback within the department.
Ø Perform any duties deemed necessary and reasonable| requested by the Event
Sales Manager and Events Planning Manager.
Ø Ensure adherence to Marriott Standards for Payment Card Industry (PCI)
compliance at all times.
Ø Ensure adherence to the Hotel(s) credit policies and procedures and ensure
clients are made fully aware of all credit decisions| contract and deposit
Ø Ensure close working relationship with the Billing Coordinators to ensure
accuracy of actualised revenue in Opera and final invoices. Assist with any
revenue or invoice queries to ensure these are addressed in a timely manner.