Groups & Events Executive Planner – Sheraton Grand London Park Lane


Job Number 19084943
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


Ø Proven Group and/or planning professional with a minimum of 1 year planning
experience within a premium hospitality organisation

Ø Previous Group and/or Event planning experience essential

Ø Polished and professional communication skills – verbal and written

Ø Excellent standards of personal presentation

Ø Significant experience with Opera (or similar system)

Ø Word-processing skills| preferably with Microsoft Word| Excel| PowerPoint


As a member of the Group & Event Planning team| this position is responsible
for planning groups| events and conferences for The Sheraton Grand London Park
Lane Hotel| The Park Tower Knightsbridge| A Luxury Collection Hotel| Le
Meridien Piccadilly| W London Leicester Square and Aloft London Excel.
Responsibilities include managing groups| events and conferences once the
booking has been contracted through to the day of the actual event. This
position is responsible for liaising with clients in order to produce Event
Orders and Group recaps and to ensure that all the details of the event are
communicated to the Banqueting Operations team and all Group information is
communication to the Front Office Managers of each hotel in advance of each
event or group arrival.


Ø Responsible for liaising with clients in order to collate all details
relating to upcoming groups| events or conferences in order to produce a
detailed and accurate Event Order and Group Recap to ensure all groups and
events are executed in line with clients expectations.

Ø Maintain timely tracking and follow-up of all allocated bookings. Ensuring
definite bookings are regularly followed up to secure accurate numbers as far
in advance as possible but no later than 5 days prior to arrival.

Ø Ensure adherence to Event Order distribution timelines and all event orders
are completed in expected timeframe.

Ø Identify operational limitations and sell only what we advertise and can
effectively manage operationally.

Ø Take responsibility and be empowered to make decisions when quoting for
upsell business| adhering to the pre-set strategic guidelines.

Ø Maintain effective and appropriate liaison with clients throughout the
planning process| coordinating planning site inspections and menu tastings
where appropriate. Ensure adherence to Site Inspection policies for all site
inspections and that VIP site inspections are conducted where applicable.

Ø Meet with and greet all key contact upon arrival for their event where

Ø When requested| represent Planning team at weekly Event Order meetings with
F&B and Operations teams.

Ø Communication daily with Event Planning Supervisor on any critical issues
relating to any upcoming events and any anticipated variances to forecasted

Ø Ensure maximise upselling opportunities whenever possible to maximise
Banquet revenues.

Ø Follow the selling strategy from the Lead Management Team for Group Rooms
and Conference & Banqueting business. Work in accordance with selling
guidelines when upselling ensuring minimum numbers and pricing guidelines are
adhered to at all times.

Ø Develop and maintain close working relationships with operational
departments across all properties and ensure they are provided with accurate
and timely event orders| group and event summaries| ensuring a thorough
handover is administered to appropriate operational personnel for all Group
and Conference & Banqueting business on a timely basis prior to Event.

Ø Ensure adherence to the Hotel(s) credit policies and procedures and ensure
clients are made fully aware of all credit decisions| contract and deposit

Ø Ensure close working relationship with the Billing Coordinators to ensure
accuracy of actualised revenue in Opera and final invoices. Assist with any
revenue or invoice queries to ensure these are addressed in a timely manner.

Ø Initiate customer follow up within 24 hours of departure to seek feedback
and rebook potential.

Ø Ensure all feedback| compliment and complaint emails are distributed to
appropriate departments and manage client follow-up together with Group &
Events Manager and Hotel Managers where necessary.

Ø Adhere to Marriott Telephone standards at all times.

Ø Ensure a thorough understanding of all Marriott corporate programs impacting
on group and banqueting business including but not limited to SPG Pro|
TEAMHOT| StarGroups| StarCite| ISAC| Top Line Group Optimiser (TLGO) and and ensure that these tools are maximised on a daily

Ø Ensure adherence to the EAME Marriott Standards in addition to the Central
London Standard Operation Procedure when utilising opera including but not
limited to the inputting of bookings| group blocks| contacts| activities and
status management.

Ø Ensure a good knowledge of Opera in order to be competent in checking
bedroom and function space availability.

Ø Ensure adherence to Marriott Standards for Payment Card Industry (PCI)
compliance at all times.

Ø Ensure adherence to all Group & Event Sales administration standards in line
with EAME Marriott Standards – including but not limited to updating Teamhot|
ISAC and SPG Pro enrolments.

Ø Ensure full and accurate knowledge of any Marriott Global or Divisional
Master Service Agreements and Preferred agreements to ensure enquiries and
commission payments from such accounts are handled accordingly.

Ø Effectively manage time ensuring the completion of all pre-set tasks on a
daily basis.

Ø Take responsibility and be empowered to make decisions when quoting for
business| adhering to the pre-set strategic guidelines.

Ø Contribute to an empowered dynamic environment in which all team members
take responsibility for their workload and professional development.

Ø Actively participate in all Marriott Global Sales Blitzes.

Ø Build strong relationships with Group & Events Department associates|
Proactive Sales team and Hotel operations teams| ensuring clear communication
between all departments. Liaise with each department when necessary ensuring a
good level of internal communication is maintained at all time to ensure
delivery of excellent guest service as appropriate.

Ø Maintain full and accurate knowledge of the competitive sets of the Central
London hotels.

Ø Prepare reports as required by Marriott| including SIMS| Opera reports|
conversion reports and financial revenue plan reporting when applicable.

Ø Attend daily & weekly group & events meetings and other meetings as

Ø Actively participate in the Starvoice Survey process and support action
plans to address feedback within the department.

Ø Perform any duties deemed necessary and reasonable| requested by the Group &
Event Planning Supervisor| Events Manager| Metro Market Sales Leader or the
London Leadership Team.