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Job Number 19076065
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
KEY ATTRIBUTES
Ø Previous reactive Group & Event Sales experience essential
Ø Passionately driven towards achieving revenue goals
Ø Polished and professional communication skills – verbal and written
Ø Excellent standards of personal presentation
Ø Understanding of Opera programs would be an advantage
Ø Proven sales professional with a minimum of 1 year reactive sales experience
within a premium sales organization.
MAIN SCOPE OF ROLE
This position is part of the reactive sales team who are responsible for
responding to all group| conference and event related enquiries for The
Sheraton Grand London Park Lane Hotel| The Park Tower Knightsbridge| A Luxury
Collection Hotel| Le Meridien Piccadilly| W London Leicester Square and Aloft
London Excel. This position is responsible for ensuring that all allocated
enquiries are responded to within the Marriott standard response time with a
focus on follow up to ensure the maximum conversion of enquiries and revenue.
This position is responsible for handling and converting leads| including
contracting of groups and events| prior to handing over bookings to the Group
& Event Planning team.
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## MAIN DUTIES & RESPONSIBILITIES
Ø Work closely with the Lead Management Team (LMT) to ensure all group and
event enquiries| in
addition to group/event related correspondence| is responded to at a minimum
within the
Marriott standard response time of 24 hours.
Ø Ensure all allocated enquiries are followed up within 24 hours and
thereafter at regular intervals to
drive conversion| ensure a clean function diary and to ensure accurate
reporting for the purposes of
forecasting.
Ø Highlight enquiries which require General Manager| Hotel Manager| Director
of Sales and Metro
Market Sales Leader assistance in order to drive conversion.
Ø Ensure adherence to booking handover process to Group & Event Planning team
to ensure all
booking details are communicated to Group & Event Planners and excellent
levels of guest service is
delivered at all times.
Ø Adhere to Marriott Telephone standards at all times.
Ø Ensure a thorough understanding of all Marriott corporate programs impacting
on group and
banqueting business including but not limited to SPG Pro| TEAMHOT| StarGroups|
StarCite| ISAC|
Top Line Group Optimiser (TLGO) and Starwoodmeetings.com and ensure that these
tools are
maximised on a daily basis.
Ø Ensure adherence to the EAME Marriott Standards in addition to the Central
London Standard
Operation Procedure when utilising opera including but not limited to the
inputting of bookings|
group blocks| contacts| activities and status management.
Ø Ensure a good knowledge of Opera in order to be competent in checking
bedroom and function
space availability.
Ø Ensure adherence to all Group & Event Sales administration standards in line
with EAME Marriott
Standards – including but not limited to updating Teamhot| ISAC and SPG Pro
enrolments.
Ø Ensure adherence to the Hotel(s) credit policies and procedures and ensure
clients are made fully
aware of all credit decisions| contract and deposit requirements.
Ø Follow the selling strategy from the Lead Management Team for Group Rooms
and Conference &
Banqueting business| work in accordance with selling guidelines ensuring
minimum numbers and
pricing guidelines are adhered to at all times.
Ø Ensure full and accurate knowledge of any Marriott Global or Divisional
Master Service
Agreements and Preferred agreements to ensure enquiries from such accounts are
handled
accordingly.
Ø Ensure contracts are issued for all Group and Conference & Banqueting
associated business in line
with EAME Group Contracting process/template or short lead business contract
template.
Ø Ensure adherence to Marriott Standards for Payment Card Industry (PCI)
compliance at all times.
Ø Effectively manage time ensuring the completion of all pre-set tasks on a
daily basis.
Ø Take responsibility and be empowered to make decisions when quoting for
business| adhering to
the pre-set strategic guidelines.
Ø Conduct site inspections| at times in conjunction with the proactive Sales
team| to ensure that we
maximise conversion of enquiries. Ensure adherence to Site Inspection policies
for all site
inspections and that VIP site inspections are conducted where applicable.
Ø Contribute to an empowered dynamic environment in which all team members
take responsibility
for their workload and professional development.
Ø Actively participate in all Marriott Global Sales Blitzes.
Ø Build strong relationships with Group & Events Department team members|
Proactive Sales team
and Hotel operations teams| ensuring clear communication between all
departments. Liaise with
each department when necessary ensuring a good level of internal communication
is maintained at
all time to ensure delivery of excellent guest service as appropriate.
Ø Maintain full and accurate knowledge of the competitive sets of the Central
London hotels.
Ø Prepare reports as required by Marriott| including SIMS| Opera reports|
conversion reports and
financial revenue plan reporting when applicable.
Ø Attend daily & weekly group & events meetings and other meetings as
required.
Ø Actively participate in the Starvoice Survey process and support action
plans to address feedback
within the department.
Ø Perform any duties deemed necessary and reasonable| requested by the Event
Sales Supervisor|
Events Manager| Metro Market Sales Leader or the London Leadership Team.
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