Grous & Events| Sales Specialist (1year) – Sheraton Grand London Park Lane


Job Number 19084942
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


Previous reactive Groups & Event Sales experience in Luxury Hotels.

Understanding of Opera programs Sales & Catering and PMS.

 Passionately driven towards achieving revenue goals.

Professional and mature communication skills – verbal and written.

Excellent standards of personal presentation.


This position is part of the reactive sales team who are responsible for
responding to all group| conference and event related enquiries for Sheraton
Grand London Park Lane Hotel| The Park Tower Knightsbridge| A Luxury
Collection Hotel| Le Meridien Piccadilly| W London-Leicester Square and Aloft
London Excel. This position is responsible for ensuring that all allocated
enquiries are responded to within the Marriott standard response time with a
focus on follow up to ensure the maximum conversion of enquiries and revenue.
This position is responsible for handling and converting leads| including
conducting site visits and contracting of groups and events.


Work closely with the Lead Management Team (LMT) to ensure all group and
event enquiries| in

addition to group/event related correspondence| is responded to at a minimum
within the

Marriott standard response time of 24 hours.

Respond to enquiries via phone and email.

Follow the selling strategy from the Lead Management Team for Group Rooms and
Conference & 

Banqueting business| work in accordance with selling guidelines ensuring
minimum numbers and

pricing guidelines are adhered to at all times.

Talent Department

Ensure all allocated enquiries are followed up within 24 hours and thereafter
at regular intervals to

drive conversion

Ensure a good knowledge of Opera in order to be competent in checking bedroom
and function

space availability.

Conduct site inspections| at times in conjunction with the proactive Sales
team| to ensure that we

maximise conversion of enquiries. Ensure adherence to Site Inspection policies
for all site

inspections and that VIP site inspections are conducted where applicable.

Ensure contracts are issued for all Group and Conference & Banqueting
associated business in line

with EAME Group Contracting process/template or short lead business contract

Effectively manage time ensuring the completion of all pre-set tasks on a
daily basis.

Take responsibility and be empowered to make decisions when quoting for
business| adhering to

the pre-set strategic guidelines.

Ensure adherence to booking handover process to Group & Event Planning team
to ensure all

booking details are communicated to Group & Event Planners and excellent
levels of guest service is

delivered at all times.