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Job Number 20005174
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Park Lane| 140 Park Lane| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
The London Marriott Hotel Park Lane is perfectly placed in the city centre|
our five-star hotel surrounds you with bespoke luxury amenities in the midst
of some of London|s most famous attractions. Intuitively designed rooms and
suites are infused with boutique-inspired touches and offer plush bedding|
marble bathrooms and 24-hour room service. Settle in for a meal| afternoon tea
or evening cocktails at Lanes of London| or stretch your muscles at the
exceptional Club at Park Lane| our fitness centre featuring an indoor pool|
steam rooms| massage services and a cutting-edge gym. Our light-filled venues|
superior planning and world-class catering services make us a superb choice
for hosting impressive business meetings| social events| weddings and more.
When it|s time to explore London| you|ll find the best of the city lies just
beyond our hotel doors – from Hyde Park and Oxford Street to Marble Arch.
Why should you work with us …
In addition to the benefits| you would expect being part of a brand of our
calibre| you will also be offered:
20% food and beverage discount in Lanes of London
Exciting Learning and Development opportunities at all levels
Loan offered to help buy a season ticket for travel to and from work in London
Cycle to work scheme
National and international career development opportunities
Access to free language lessons
Discount at major retailers across the UK
Opportunity to be a part of our Employee Relations Committee team who are committed to Take Care and Corporate Social Responsibility initiatives
Reward and recognition; chance to become our Employee of the Month or Manager of the Quarter
Meals on duty| uniform provided and laundered free of charge
Job Summary
Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings.
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