Guest Relations Manager – The Waldorf Hilton London


As a bastion of Britishness| The Waldorf Hilton stands as one of London|s most
iconic hotels. Perfectly positioned| you|ll find us right in the heart of the
Capital|s glitzy district of theatres and a short walk from the Royal Opera
House| Covent Garden Piazza and some of the best shops| restaurants| bars|
galleries| museums and landmarks. Blending Edwardian grandeur with modern
comfort| we|ve been welcoming guests since 1908…

What will I be doing?
As a Guest Relations Manager| you will manage the needs of our Guests and
inform other Team Members of VIP needs in order to ensure an exceptional Guest
experience. A Guest Relations Manager is responsible for managing the firs

impressions of our Guests and therefore must perform the following tasks t

the highest standards…

Meet| greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
Manage| record and resolve promptly Guest or customer complaints
Ensure exceptional service is constantly maintained for Reception| Lobby and Executive Lounge
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Maintain good communication and work relationships in all hotel areas
Comply with hotel security| fire regulations and all health and safety legislation
Assist with other departments| as necessary

What are we looking for?

Guest Relations Managers working with The Waldorf Hilton| London are always
working on behalf of our Guests and working with our Team Members. To
successfully fill this role| we need someone who displays & maintains the
attitude| skills| and values that follow…

Previous managerial/senior supervisory level experience in a Guest Relations or Hotel Reception function
An ability to listen and respond to demanding Guest needs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering exceptional service

What will it be like to work for Hilton?
Our teams deliver exceptional hospitality experiences to our Guests every day
& their contributions are at the core of our success. We|re committed to
helping our teams |Thrive@Hilton|| to ensure we|re our best self| every day.

Our benefit programmes help to build a strong foundation to achieve this…

BODY – We build a strong foundation for health & wellbeing…

Retirement plan| life assurance| healthcare cash plan| dental insurance & eye

MIND – We seek lifelong learning & meaningful leadership…

Childcare vouchers| CMP & CAP| AXA employee assistance programme

SPIRIT – We dare to dream & connect with purpose…

Team member room rates globally| perks at work package

We are Hilton| We are Hospitality!

Contract – Permanent (39hrs per week)

Salary – £23|650 per annum & our extensive Hilton perks & benefits
programme #hiltonworkperks

In line with the Asylum and Immigration Act 1996| we require all applicants to
have the eligibility to live and work in the United Kingdom. Documentation
will be required at interview stage