Guest Services Agent / Front Desk Agent – London Marriott Hotel Canary Wharf

APPLY HERE

Job Number 19159653
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Canary Wharf| 22 Hertsmere Road Canary
Wharf| London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
_Marriott International_ has 30 brands| more than 7|000 properties across
131 countries and territories| and we’re still growing. We celebrate the
dreamers who make their own mark| and with good reason. Our founders| J.W. and
Alice Marriott started with a small idea| a root beer stand. From there| it
grew into a small hotel business| and then another| bigger one. Together they
created something that changed their future—and maybe yours. A great career
has always been a great adventure. Now it’s your turn.

_Marriott Canary Wharf_ is a unique 5 hotel combining 2 Marriott
brands ideally placed in Canary Wharf| provides convenient access to top
attractions in London| including the O2 Arena| ExCeL| and Olympic Park. Join
us here at the London Marriott Hotel Canary Wharf for an unforgettable
experience.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_