Hotel Receptionist – Aloft London Excel


Job Number 20015333
Job Category Rooms and Guest Services Operations
Location Aloft London Excel| One Eastern Gateway| London| Greater London|
United Kingdom
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Different. By design. Aloft London Excel is a bold hotel featuring loft-
inspired design in the hip East End! We are 5 minutes from London City Airport
next to the Excel Conference Center and a quick ride to the businesses of
Canary Wharf and the heart of this magnetic metropolis. Meet & mingle with
friends at our W XYZ bar| grab a sweet| savory or healthy snack from Re:Fuel
by Aloft| our 24/7 pantry| or play in our Re:Mix lounge. Aloft is designed for
the early adopter. Here| keeping up with the current technology is part of the

This is where travel breaks the mold. Are you ready?

Explore our very big world

As a world-class leader in the travel industry| there’s no better place than
Marriott International to make your mark. Joining us| you’ll get to entertain
and meet people from all over the world as you build your experience. You’ll
find a place where your personality and ideas are appreciated just as much as
the work you do. And you’ll grow through opportunities to explore the
business| opening yourself to various career options. If you have the natural
ability to communicate and enjoy working with others| we welcome you to join
our global family.

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s
stay. With a genuinely warm welcome| you’ll be ready with answers to any
questions and happy to offer information about hotel services| facilities and
the local area. Anything to help make their visit that bit more special. And|
creating the smoothest check-out experience| you’ll make sure they leave us
happy too.

What you’ll do

• Process guest check-ins| assigning rooms and activating room keys

• Co-ordinate with Housekeeping to track readiness of rooms for check-in and
report any guest concerns

• Answer| respond to and process all guest calls| messages| questions or

• Give guests information and directions regarding property and local areas of

• Process check-outs and resolving any disputed charges

• Process payments and room charges| as well as cashing guests’ personal and
traveller’s cheques

• Confirm reservations and cancellations| running daily reports on the number
of arrivals and departures

What we’re looking for

• A warm| people-oriented demeanor

• A team-first attitude

• Positive outlook and outgoing personality

• Flexibility| problem-solving skills and multi-tasking ability

• The ability to stand| sit or walk for extended periods of time across a work


Perks you deserve

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers

• Encouraging management

• Wellbeing programs

• Learning and development opportunities

• Discounts on hotel rooms| gift shop items| food and beverage

• Recognition programs

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.