Job Number 19000ZT7
Job Category Housekeeping & Laundry
Location The Park Tower Knightsbridge| a Luxury Collection Hotel| London|
London| Greater London
Brand The Luxury Collection
Position Type Non-Management/Hourly
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.
Entry level management position that focuses on managing the day-to-day
activities in Housekeeping| Uniform room and Laundry. Position works with
employees to clean and maintain guestrooms and public space. Completes
inspections and holds people accountable for corrective action. Position
assists in ensuring guest and employee satisfaction while maintaining the
Managing Day to day Housekeeping Operations
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guestroom maintenance needs.
Supervises the property general cleaning schedule.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
When required| inventories stock to ensure adequate supplies.
Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies| standards and procedures.
Assists in the ordering of guestroom supplies| cleaning supplies and uniforms.
Supports and supervises an effective inspection program for all guestrooms and public space.
Communicates areas that need attention to staff and follows up to ensure understanding.
Ensures all employees have proper supplies| equipment and uniforms.
Creating Department schedules to ensure we are reaching highest possible productivity
Overlooking day to day schedules to ensure payroll is in line with the ocuupancy at all times
Manages Contractors and inspects work quality on regular bases.
Overlook Valet/linen room daily operations| follow up on all required points
Manage and plan Department holidays
Managing Departmental Costs
Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Comprehends budgets| operating statements and payroll progress reports as needed to assist in the financial management of department.
Assists in ordering required stock and processing invoices.
Ensuring Exceptional Customer Service
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Working hand in hand with the entire team to reach Gss goals for the department.
Conducting Human Resources Activities
Participates as needed in the investigation of employee accidents.
Supervises staffing levels to ensure that guest service| operational needs| and financial objectives are met.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Observes service behaviors of employees and provides feedback to individuals.
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Participates in the employee performance appraisal process| providing feedback as needed.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.
Training and Development
Assists in creating training materials required
Participate in deliver training for the team to ensure team traings are up to date at all times
Perform regular inspections| identify training requirements for the team and creating Development plans
Healt & Safety
To ensure all Health & safety policies are in place and followed at all time
To ensure required periodic checks are completed at all times
To assist creating improvement action plans and ensuring follow up
To work hand in hand with the supervisors to increase associate engagement scores
Asssit in creating action plans and ensure follow up at all times
To be mentor and coach for the entire team at all times
To promote Possitive attitude| teamwork within and outside the department