Housekeeping Porter – W London – Leicester Square


Job Number 19173296
Job Category Housekeeping & Laundry
Location W London – Leicester Square| 10 Wardour Street| London| Greater
London| United Kingdom
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Purpose of role :

The Style department plays central part in creating an elevated experience for
our guests by delivering exceptional levels of handling guest requests and
cleanliness and hotel presentation in both guest rooms and public areas.

As a porter| you will be reporting to the Style supervisors| Assistant
Managers Style and the Style manager

With an eye for detail and a passion for delivering on brand W experiences|
you will ensure of the highest levels of cleanliness and guest experience
satisfaction through both personally and through your teamwork.

Key responsibilities:



Arrives at work at the assigned time| appropriately dressed in a clean uniform and wearing the W pin.
Ensures the highest standards of personal hygiene are maintained at all times
Maintain a transparent communication with the Welcome office| Style supervisor| Assistant manager Style| the Style manager and all talents in the Style department
Personally demonstrate compliance & health and safety| W language & life style culture
Ensure all requests received via Whatever/Whenever are followed up in a timely manner
Ensure all requests received via Stylists| Style supervisors| Assistant manager Style and the Style manager are followed up in a timely manner
Give a professional| friendly and W-service at all times
To ensure and accept responsibility for the resolution of all challenges and enquiries directed to you by guests and staff whether resolved personally or with assistance
Proactive positive communication with external and internal guests| incl. W Management
To be willing to be flexible to cover other roles and tasks within the operation to ensure the team at all times| delivers a friendly fast professional service and accepts flexible work schedule as necessary
To ensure that potential and existing health and safety hazards are reported promptly to the appropriate departments e.g. Maintenance| Security| Style supervisors| Assistant manager Style and/or Style manager
In the event of an emergency to follow instructions as per the company’s policies| procedures and crisis plan.


Place the linen order for the 2nd day out before 11:00
Ensure all corridors are hovered before 13:00 and again between 18:00 and 19:00 with the help of public area stylist or evening stylist
Ensure all floors are provided with linen before 8am| checked and refilled throughout the day
Ensure all cupboards are filled and no items are missing throughout the day
Ensure Job of the Day is executed
Ensure that all black bags are refilled before 23:00 as per HID
Ensure all face towels and cleaning rags are collected at least twice a day and are washed and dried.
Ensure the Chemical room is clean and tidy at all times
Ensure that the wash room is clean and tidy at all times
Ensure that the hover room is clean and tidy at all times
Ensure that the 4th floor storage is clean and tidy at all times
Ensure that all lift landing and cupboards are clean and tidy at all times


Help each other; ensure to take over each other’s floors when requested by the Style supervisors| Assistant manager Style or Style manager
Perform stock takes when requested by the Style supervisors| Assistant manager Style or Style manager
Perform additional tasks / participate in projects when requested
Report possible shortages of products and/or items timely to the Style supervisors| Assistant manager Style and/or the Style manager
Reports maintenance defects to the engineer on duty| Style supervisors or Assistant manager Style immediately
Follows key signing procedures and takes responsibility for assigned keys
Hands in all lost property and follows correct procedure
Ensures all equipment and materials used are in a clean and working order Any defects should be reported to the Style supervisors| Assistant manager Style or Style manager immediately
Carry out any other reasonable request made by the (Style) management
Assist fellow Talent to perform similar or related jobs when necessary
Attend any meetings or training sessions as required
Perform Valet duties and requests when required
Perform public area duties and requests when required
Assist with cleaning and stripping guest rooms when required
Assist with other duties if/when required


Do take separate breaks – porters are not to be taken a break at the same time.
Do not use your personal phone during working hours. Personal phones are to be placed in the locker and can be used during break time
Break time is 30 minutes
Only use the computer for work related tasks

Profile required:









Previous porter experience| guest facing experience and computer skills are


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Talent Profile




Passionate about the lifestyle of W. Understands lifestyle brand

Astute eye for detail| always strive for perfection

Verbal fluency in English

Strong verbal communication skills

Strong team player

Upbeat| positive attitude

Ability to build relationships

Act with integrity

Takes initiative





Due to visa restrictions only European Union can be considered

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