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Job Number 19000ZSQ
Job Category Housekeeping & Laundry
Location Aloft London Excel| London| Greater London
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.
Respond promptly to requests from guests and other departments. Fill cart with
supplies and transport cart to assigned area. Enter guest rooms following
procedures for gaining access and ensuring vacancy before entering. Replace
guest amenities and supplies in rooms. Replace dirty linens and terry with
clean items. Make beds and fold terry. Clean bathrooms. Remove trash| dirty
linen| and room service items. Check that all appliances are present in the
room and in working order. Straighten desk items| furniture| and appliances.
Dust| polish| and remove marks from walls and furnishings. Vacuum carpets and
performs floor care duties (e.g.| in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications; properly store flammable materials. Ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language. Support team to reach
common goals. Ensure adherence to quality expectations and standards. Move|
lift| carry| and place objects weighing less than or equal to 25 pounds
without assistance and in excess of 25 pounds with assistance. Ability to push
and pull a loaded housekeeping cart and other work-related equipment over
sloping and uneven surfaces. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Stand| sit| kneel| or walk for an
extended period across an entire work shift. Grasp| turn| and manipulate
objects of varying size and weight| requiring fine motor skills and hand-eye
coordination. Perform other reasonable job duties as requested by Supervisors.
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