Housekeeping Supervisor – The Park Tower Knightsbridge – London


Job Number 19083694
Job Category Housekeeping & Laundry
Location The Park Tower Knightsbridge| a Luxury Collection Hotel| London|
101 Knightsbridge| London| Greater London| United Kingdom
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.


Housekeeping Protocol

Identify and report preventative or other maintenance issues in public areas or guest rooms.

Contact Engineering| At Your Service (AYS)| Delighted to Serve (DTS)| or Housekeeping office directly for urgent repairs.

Respond promptly to requests from guests| Front Desk| or At Your Service requests.

Identify room assignments and type of cleaning required for each room.

Complete required Housekeeping paperwork| including reports| worksheets| activity logs| and checklists.

Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.

Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.

Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs| following OSHA regulations and corporate standards.

Complete incident reports for any incidents or accidents that occur during shift.

Housekeeping Quality Control

Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.

Inspect public areas/bathrooms| restaurants| fitness center| pool area| offices| and service areas after being cleaned by Housekeeper to ensure quality standards are met.

Housekeeping Coordination

Verify room status listed on report| determine discrepant rooms| prioritize room cleaning| and update status of departing guest rooms.

Check and resolve issues with discrepant rooms with the Front Desk (e.g.| guest was scheduled to check-out but bags were found in the room).

Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.

Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.

Run reports to determine how many rooms are sold for each day| including the number of arrivals| departures| and vacant ready rooms.

Prepare and distribute room assignments to Housekeeping staff.

Close out house at the end of shift to ensure assigned rooms were cleaned| and communicate issues to next shift.