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Job Number 20005289
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
To work with the food and beverage team to ensure achievement of strategic
departmental goals| especially in the area of guest satisfaction. To deliver
an excellent food and beverage experience with skill| efficiency and passion
for food and beverage in line with departmental SOPs. You will be required to
work shifts across the F&B Operating departments in mainly In Room Dining .You
must also use your experience to develop relationships with our regular hotel
guests.
Essential Functions
Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly| effectively and with confidence.
Preparing beverages that exceed our customer’s expectations at a speed that meets the expectations of our clients
Prepare beverages in an efficient| hygienic and systematic manner ensuring at all times to Clean as You Go
Liaise and communicate effectively with the floor team to ensure the necessary seamless transfer of information required for effective floor service.
To be fully conversant with all IRD policies and procedures.
To provide a warm welcoming experience for our guests evidenced by the personal service provided and by ensuring at all times the bar area looks clean| tidy and professional
To stay current with Beverage trends to ensure that the IRD are at all times ahead or at least on trend
Ensure full liaison with other members of the Food & Beverage team
Strong communication with the Kitchen and Front Office
Requirements:
Food & Beverage Service Experience required
Previous experience in a client facing role within a luxury five star environment a distinct advantage
Requires good communication skills| and excellent written and spoken English
Flexible and adaptable approach to working hours
Must be able to memorise our regular Guests on sight.
Thorough knowledge of wines| spirits coffee preparation
Must have the ability to operate in a fast paced environment whilst maintaining the up most professionalism
Must have excellent| instinctive customer service skills and interact with guests from all backgrounds and cultures.
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