Job Number 20028668
Job Category Rooms and Guest Services Operations
Location The Park Tower Knightsbridge| a Luxury Collection Hotel| London|
101 Knightsbridge| London| Greater London| United Kingdom
Brand The Luxury Collection
Position Type Non-Management/Hourly
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.
Situated in the heart of one of London|s most alluring locales| The Park Tower
Knightsbridge is a stone|s throw away from graceful Hyde Park| fabulous
Harrods| Harvey Nichols and the chic dining haunts of the city|s most stylish
set. Timeless elegance and contemporary design blend seamlessly in our
renovated lobby and reception area. Our iconic circular tower|s 271
accommodations boast handcrafted furnishings| marble bathrooms| and modern
refinement. Suites include the distinguished service of the Park Tower Butler
as well as breath-taking skyline views-some spanning 360 degrees.
_About the role _
We are currently recruiting for Junior Butler reporting to the Head Concierge
&Butler Service. Butlers are the soul and heath of luxury service providing
creativity| originality and personalisation. The ultimate luxury ambassadors.
The butlers provides bespoke experiences and services to fulfil all guests’
needs throughout their stay and upon departure| in partnership with other
operational departments within the hotel.
The Junior Butler Responsibilities:
Check email and other provided systems in order to obtain information about guests.
Coordinate with other departments to provide personalized touches.
Offer provided services to guests throughout their stay.
Coordinate with senior leaders to meet and greet guests when appropriate.
Meet with guest in their suite upon arrival.
Complete rooming process explaining features of the hotel and the suite.
Verify that any delivery requested by the guest is correct before delivering.
Provide packing and unpacking services fallowing guest’s direction.
Collection and delivery of laundry as needed.
Recognize all guests by name when possible and build rapport in order to develop relationship| obtain preferences and proactively anticipate guest’s needs.
Address guest’s needs in a professional| welcoming| positive and timely manner| consistent with hotel policy.
Repot work related accidents or injuries immediately upon occurrence to your manager or supervisor.
You will need to have experience of working in a Butler Department or Room
Service within a hotel or restaurant background and ideally have knowledge of
Food Safety and Allergens Awareness. You will be passionate about people and
customer service ; have a bubbly| welcoming personality; have great
communication skills; be a team player.
Cycle to work Scheme
Discount rate for All Marriott property
Eye Care Scheme
Meal on duty
Dry Cleaning for your business attire
If this sounds like you and you are passionate about providing thoughtful and
generous service to guests| are ambitious| hardworking and take a genuine
interest in people| we would like to hear from you.